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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,503 Reviews

2,503 Reviews of Lou Fusz Kia - Service Center

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November 29, 2023

I dropped into the service department a day before my scheduled appointment for a continually deflating tire because as a senior I was concerned I’d be stranded on the road. The staff took my car immedi More

by skruboaks18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember who I worked with.
Nov 29, 2023 -

Lou Fusz Kia responded

We are delighted you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

November 29, 2023

Amazing group of people who worked on my car. I was able to show up, drop off my car, and then get confirmation on all the fixes and a clean car back. More

by ssfluegel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Nov 30, 2023 -

Lou Fusz Kia responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store, and we look forward to serving you again.

November 26, 2023

I have some noise in my car and they didn’t fix it, right . And this is the second time I bring it there More

by w.mashaleh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know his name
Nov 27, 2023 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are constantly working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

November 25, 2023

The staff is always friendly, helpful, quick, and they always have coupons! I'll never go anywhere else. More

by MHOFFMANN1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach,Andy, Kevin
Nov 27, 2023 -

Lou Fusz Kia responded

Thank you for taking the time to leave us a review. We are happy to have you as a customer, and we look forward to seeing you again.

November 24, 2023

Always pleased with the service I get from the service department. Kevin and Zach are super helpful and they always take good care of me. Thanks guys! More

by SJHQ53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin and Zach
Nov 27, 2023 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are constantly working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

November 24, 2023

Always a great experience from thee time I check my car in with the Service Rep to the time its ready to go! More

by wmsmg2854
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Hertweck
Nov 27, 2023 -

Lou Fusz Kia responded

We are delighted you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

November 21, 2023

Everyone was kind and took me care of me very well explain what was going on with my vehicle and got me out and Sufficient time. How are you doing? I’m doing OK done More

by RICHARDKINGJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Derleth
Nov 27, 2023 -

Lou Fusz Kia responded

We are delighted you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

November 20, 2023

During my last visit I was upsold on services I didn’t need or request. I discussed this with the service associates and was told their manager would give me a call. I never received a call and my 4 phone More

by sarah.singer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Hough
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2023 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are constantly working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

November 19, 2023

Super fast and nice service people. In and out with my recall for my Kia More

by elisawebb800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Nov 21, 2023 -

Lou Fusz Kia responded

We are delighted you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

November 19, 2023

Another great job, the service team is the best they always go out of their way and take care of their customers. More

by MEDLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Derleth, Brandi Hertweck
Nov 21, 2023 -

Lou Fusz Kia responded

We are delighted you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

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