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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,502 Reviews

2,502 Reviews of Lou Fusz Kia - Service Center

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March 23, 2024

I have been coming to this dealership for more than 5 years. Bought my first Kia there and recently bought another! The staff is stellar and make me feel like family. Everything is explained in terms More

by kitchenlove3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Hough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Berry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2024 -

Lou Fusz Kia responded

We appreciate your loyalty to us! Thank you for choosing Lou Fusz, we appreciate you as a customer!

March 21, 2024

I like the service department at Lou fusz Kia. They always treat me like family. More

by SHORTALLAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach in service
Mar 22, 2024 -

Lou Fusz Kia responded

We're glad that our service department has been able to take care of you! Thank you for the kind words!

March 21, 2024

Everyone is very friendly and very informative. Service was quick as well! I'd highly recommend to friends and family. More

by Msteonna2u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy
Mar 22, 2024 -

Lou Fusz Kia responded

We're glad that your experience with us was a quick one! Thank you for the kind words!

March 21, 2024

This is a fine dealership it seem to be very busy which I guess that’s a good thing. More

by tmadmz
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
Mar 22, 2024 -

Lou Fusz Kia responded

Thanks for the review1

March 21, 2024

Always ready tô serve crew. Very polite and involved in getting the problem fixed asap keeping us informed of all steps taken More

by fabio.gomez1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Hough
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Lou Fusz Kia responded

We're glad that our service team was able to take care of your problem!

March 21, 2024

I wouldn’t trust anyone else to service my car. I know when I leave the building my car is safe to drive. Wonderful group of people working for you More

by roses99@swbell.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Mar 22, 2024 -

Lou Fusz Kia responded

Thank you for the kind words!

March 21, 2024

I truly enjoy every time I go to Lou Fusz Kia for my car to be worked on. I trust them to take great care of my car, but I also trust them to be real with me and not oversell things that I don't need. As a More

by jennifer.givens34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Johnston
Mar 22, 2024 -

Lou Fusz Kia responded

We're very happy to hear that our service department has been able to provide you with a great experience every time!

March 20, 2024

Wonderful customer service and expert workmanship. I have complete confidence that my car will be repaired with first time quality. More

by gripumc76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t remember everyone’s names but they were all professional and courteous.
Mar 22, 2024 -

Lou Fusz Kia responded

Thank you for the kind words!

March 19, 2024

Service Manager forgot to enter my car in for service causing me to wait three hours for service that should not have taken more than one. More

by lmost9208
Recommend Dealer
Yes
Employees Worked With
Don't remember service managers name
March 19, 2024

Love this dealership and the service is always awesome! The employees at the service center are always extremely friendly and helpful! More

by REGINA.BIRDSALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Mar 22, 2024 -

Lou Fusz Kia responded

We're happy to hear that our service department is able to consistently provide you with a great experience!

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