Lou Fusz Kia - Service Center

Kia recall Car was checked quickly and reassured that all was fine. Great customer service. Also easy to get appointment that worked with my schedule Loaner wa Car was checked quickly and reassured that all was fine. Great customer service. Also easy to get appointment that worked with my schedule Loaner was offered if necessary More

IiSuperb experience I bought my car from your dealership and I ha,ce been completely satisfied. Sam .has been my contact and hue has always been there to help me! I bought my car from your dealership and I ha,ce been completely satisfied. Sam .has been my contact and hue has always been there to help me! More

Extremely Happy Had a few issues with the Kia Sorent 2015 , immediately felt comfortable and important when I arrived at the service area , Zach & Nicole as always li Had a few issues with the Kia Sorent 2015 , immediately felt comfortable and important when I arrived at the service area , Zach & Nicole as always listened to my needs and helped me with a " can do" attitude, very please with the service and the way they made me feel "important " I would highly recommend Lou Fusz Kia Service along with Zach & Nicole , thank you both for all of your help this time and previous visits ! More

thank your for the good job My 2014 KIA had the oil change, filter, maintenance, recall done ( and passed) and two other additions done etc done - thank you and for short wait ti My 2014 KIA had the oil change, filter, maintenance, recall done ( and passed) and two other additions done etc done - thank you and for short wait time. More

Outstanding customer service We needed service to both of our cars recently; my wife needed a 5K mile service for her new Optima and I needed a headlight fixed on my 2011 Sorento. We needed service to both of our cars recently; my wife needed a 5K mile service for her new Optima and I needed a headlight fixed on my 2011 Sorento. We called and Andy was able to get us in the same day. While waiting, Sam came out and we chatted about cars and he showed me the new show room construction. During the tour, we ran into Mike and he asked how we liked the new car and when I wanted to replace the Sorento, (with a big smile), Later when I picked up the Sorento I asked Andy about a trailer hitch installation for a bike rack, Andy said they could take care of that and even found it on sale and got it rush delivery for the next day. When I went to pick it up, not only was the hitch on but the guys had installed my new bike rack which was in the car. The good people at Lou Fusz Kia just know how to take care of their customers and we will be back for a new Sorento soon. Michael W. (St. Charles, MO) More

Great job Carl!!! Carl Nelson and I had problems communicating at my last service appointment.  I am deaf This time I brought paper and pen and Carl was very kind to wr Carl Nelson and I had problems communicating at my last service appointment.  I am deaf This time I brought paper and pen and Carl was very kind to write down all the information I needed. He is fantastic . I cannot say enough how much I appreciated Carl's extra effort to communicate with me.  Using pen and paper and Carl's handling it so well, I will incorporate this process to every interaction as needed.  Carl was my guinea pig and came through with flying colors.   Great job Carl!!! Sent from my Verizon, Samsung Galaxy smartphone More

Excellent Service! Whenever I take my car in for service I always know that my car and myself will always be in good hands and very well taken care of. Carl Nelson, the Whenever I take my car in for service I always know that my car and myself will always be in good hands and very well taken care of. Carl Nelson, the service tech, remembered me from my previous service visit and showed a great care for me and my vehicle. I would highly recommend Lou Fusz Kia to anyone. More

Excellent Customer Service My experience was that the service department was timely, professional, thorough and even offered to wash my car. They checked my car and pointed out My experience was that the service department was timely, professional, thorough and even offered to wash my car. They checked my car and pointed out areas of concern. More

Kia Service Dealing with Lou Fusz Kia has always been a pleasure. I am greeted by name and work is always completed on time and, sometime more importantly, I am Dealing with Lou Fusz Kia has always been a pleasure. I am greeted by name and work is always completed on time and, sometime more importantly, I am contacted when it is completed (versus having to call the service department for updates). I hope your reading this Lou Fusz Subaru..... More

Great Service Experience As always the service department provides an excellent service experience. From the moment you drive up to the service bay you receive a smiling face As always the service department provides an excellent service experience. From the moment you drive up to the service bay you receive a smiling face to assist you. The waiting area was very nice complete with snacks and beverages. Visited the showroom and ran into our salesman, Joe Lehne, who immediately recognized us and began a conversation. Special thanks to Jill in the Service Dept. She greeted me when I drove up and assisted us through the process. Granted, we were there for minor maintenance, but that doesn't seem to stop the enthusiasm she had in assisting us. Jill even made sure we were knowledgeable and up to date on the rewards program. It's been over a year since we purchased the 1st Kia at Lou Fusz, and they still treat us as if we were getting ready to make another major purchase. We recommend Lou Fusz Kia to everyone and will continue to do so. The Sorento will be back for service in June and I expect nothing less than excellence (since they pride themselves on excellence) from the folks at Lou Fusz Kia. More