Lou Fusz Kia - Service Center

Kevin Derleth is the best Kevin and the other associates in the Service Department are great. They communicate as well as any other Service Center group that I have ever encoun Kevin and the other associates in the Service Department are great. They communicate as well as any other Service Center group that I have ever encountered. My repair was covered under warranty and they made sure everything that I needed was available while the repair was being completed. More

MY RECENT VIST TO LOU FUSZ KIA I came in to Lou Fusz Kia earlier this month because a front turn signal light went out. The problem was worse than I thought. The driver's side hea I came in to Lou Fusz Kia earlier this month because a front turn signal light went out. The problem was worse than I thought. The driver's side headlamp assembly needed to be replaced. A new assembly had to be ordered, but I got the matter resolved the next day. Meanwhile, the service crew noticed that my windshield wiper blades needed replacing. All in all, a good job was done. More

Great It went smoothly. There were good snacks for the customers in the waiting area. I liked all of the available electrical outlets. It was finished in a It went smoothly. There were good snacks for the customers in the waiting area. I liked all of the available electrical outlets. It was finished in a timely manor. More

Excellent Service for Years I have used Lou Fusz Kia for years for both buying cars and having those cars serviced. I have never had anything less than excellent, polite, and th I have used Lou Fusz Kia for years for both buying cars and having those cars serviced. I have never had anything less than excellent, polite, and thorough service. They do not try to over-sell, but do pay attention to what you and your car my need. More

xxx positively outrageous service! Friendly knowledgeable service people they are very helpful. Some go out there way.. T he guys during week know me by name., make me feel welcomed and Friendly knowledgeable service people they are very helpful. Some go out there way.. T he guys during week know me by name., make me feel welcomed and comfortable More

New modern customer waiting area This place was updated free soda,coffe,snacks. Nice seating clean place. My kids don’t mind having to wait around for our cars to be serviced. They ar This place was updated free soda,coffe,snacks. Nice seating clean place. My kids don’t mind having to wait around for our cars to be serviced. They are upset when it time to leave. More

Customer Service at its finest They took me to work. Did the maintenance work to my car and picked me up when it was finished. Lou Fusz Kia has earned a customer for life. Such a gr They took me to work. Did the maintenance work to my car and picked me up when it was finished. Lou Fusz Kia has earned a customer for life. Such a great group of individuals. More

Best service department in the midwest They got all of my work done in a short period of time. Had snacks and a cool soda machine and comfortable seats in the waiting room. Was a nice exper They got all of my work done in a short period of time. Had snacks and a cool soda machine and comfortable seats in the waiting room. Was a nice experience. More

Poor Service and Customer Service...Awful Dealership 4/19/18 - Gets better after scheduling a service visit for oil change, transmission flush and spark plug replacement per the terms of the Oil Changes 4/19/18 - Gets better after scheduling a service visit for oil change, transmission flush and spark plug replacement per the terms of the Oil Changes for Life. The sales manager "Jared Kloempken" emails me to notify me that he cancelled my appointment and they will no longer do business with me even though the oil changes for life was agreed at the time of purchase of my 2013 Optima because I posted my feedback about them social media. Got love Lou Fusz Kia - the worse dealership in St. Louis. #noloufusz 4/18/18 Since I wrote this review I've tried multiple times to get in touch with the service manager and still never received any call back. In addition, I also gave them the opportunity to help me with a Kia Stinger but their customer service and lack of follow through caused me to go with a different dealership. I recommend to staying away from this dealership!!!! Very bad #noloufusz After 5 years of owning my Kia Optima and have all the service performed with their service department even though they have excessively high shop supplies, service cost is higher than others and scheduling is tough to be made within a week at most times. I have been told on multiple events that I need service which was incorrect (this time I was told that I need transmission serviced every 30,000 which wrong it’s every 120,000) then since I won’t pay $35 just to rotate my tires (since Dobbs offers free rotate and balancing along road hazard repair no charge and other dealerships are $19.99) they won’t honor my oil changes for life. After $1000s of service....I was even looking at new Kia Stinger while I was there. I asked to talk to service manager (not available and no call) and general manager never returned my call. At this point, I’m looking for a new dealership for my next Kia... More

We were very pleased We are always happy with the service department, they are always very pleasant and always answer any questions we may have or if they don't know the a We are always happy with the service department, they are always very pleasant and always answer any questions we may have or if they don't know the answer they always find the answer before we leave. More