Lou Fusz Kia - Service Center

Excellence Service I am always treated well when I come here for service, I would recommend this dealership to all my friends looking for cars. The service here is by fa I am always treated well when I come here for service, I would recommend this dealership to all my friends looking for cars. The service here is by far the best in the city. Keep up the good work. More

Top notch service department Had a scheduled time and date! When I arrived they took car right away no waiting! Zach explained too me what was being done and showed me the way to Had a scheduled time and date! When I arrived they took car right away no waiting! Zach explained too me what was being done and showed me the way to the waiting room! FYI just been redone! Within a hour car was ready and cleaned better than it was prior too the repair! Zach walked me too the car and explained what was done! More

Always a pleasure Lou Fusz Kia always meets my expectations for excellent service. I was greeted immediately by Kevin, the car was finished when promised AND I receive Lou Fusz Kia always meets my expectations for excellent service. I was greeted immediately by Kevin, the car was finished when promised AND I received a courtesy call that it was completed, and the repair work fixed the issue. Part of my brand loyalty is due to the service I receive at Lou Fusz Kia More

Always a pleasure. Lou Fusz personnel greet and treat each customer with the highest of excellence. I went in to buy tail light bulbs for a self-install. I consulte Lou Fusz personnel greet and treat each customer with the highest of excellence. I went in to buy tail light bulbs for a self-install. I consulted with the Service Team and they installed them professionally and quickly using a customer service coupon I had earned. Very happy and now worry free on a burnt out tail light. More

Best service around The service staff here are the best of the best. They take care of their customers and still go the extra mile to make me want to come back, even thou The service staff here are the best of the best. They take care of their customers and still go the extra mile to make me want to come back, even though there are closer dealerships. More

No hassle oil change In and out in half an hour. Waiting room is first rate. Workers are very pleasant. A 180 degree improvement over my previous experience at Napleton Ni In and out in half an hour. Waiting room is first rate. Workers are very pleasant. A 180 degree improvement over my previous experience at Napleton Nissan. More

Customer Service I hate all Lou Fusz now , everytime I come to the service department I’m never greeted I just get starred at like I’m an animal. Then I’ve gotten two I hate all Lou Fusz now , everytime I come to the service department I’m never greeted I just get starred at like I’m an animal. Then I’ve gotten two pervious cars from you guys & I have an issue & nobody seems to want to help find alternatives to getting a third car from you all. I HATE LOUS FUSZ NOW ! Thomas P helped a tad bit but LUCAS & JIM (who is now located in Fenton) is H O R R I B L E !! Zach was great ! More

Service work The work was completed quickly and the employees were courteous. I even spent some time talking with the sales staff about my next Kia. Thanks The work was completed quickly and the employees were courteous. I even spent some time talking with the sales staff about my next Kia. Thanks More

They did not repair my vehicle on the appointment day They were not able to do the repair on the designated appointment day, which I had booked over a month earlier so I would not miss work. I booked it f They were not able to do the repair on the designated appointment day, which I had booked over a month earlier so I would not miss work. I booked it for one of my vacation days. They had me come in on my first Monday back to work at 7 AM before my shift started at work at 7:30. Lou Fusz had someone drive me to work and then pick me up after work. A rental would have been a nicer gesture.Then, they told me they washed my car. That did not happen. The bird poop that was there before I brought it in was in the same spot and the floors were not vacuumed. Then they said they gave me a $48 vehicle point check for free. Woohoo. I had booked the appointment over a month in advance and the very day of the appointment they called me and said the only employee that could change the bubbling splitting window tint couldn't come in. He had a vehicle problem of his own. Well I am very disappointed with this experience My wife has been there before for an oil change and they end up finding hundreds of dollars worth of repairs and she has a 2016. The dealership considers spraying some water over a vehicle, a car wash. It still has dust, water spots and other dirt on it after they bring it up front and say it's washed. She gets all of her oil changes elsewhere, now. We are very disappointed in our treatment at the Lou Fusz Kia in Creve Coeur. More

Best experience The staff and crew are great. They make your visit enjoyable along with being honest and fair. Also while you wait, there's a large screen TV, free sn The staff and crew are great. They make your visit enjoyable along with being honest and fair. Also while you wait, there's a large screen TV, free snacks, coffee, and a complimentary soda machine. More