Lou Fusz Kia - Service Center

Quick and easy Great customer service as usual. Tire rotation and oil change in about an hour. Easy appointment process. Friendly employees and nice waiting area. H Great customer service as usual. Tire rotation and oil change in about an hour. Easy appointment process. Friendly employees and nice waiting area. Highly recommend. More

Consistent Customer Service Customer service is consistent here to the point where what was an occasional delight became the norm. With my last visit, I did have to follow up twi Customer service is consistent here to the point where what was an occasional delight became the norm. With my last visit, I did have to follow up twice where I am used to the employees being more proactive but I don't think it is a reflection on them but rather changes being made within the company. Still, their service is always good, the people are always helpful and I never feel they are trying to sell me something I don't need. That I appreciate. It would be great if you'd bring back vacuuming the cars with the wash. More

1. State Inspection & Emissions Test. 2. Wheel alignment. I had two vehicles serviced. On both experiences I had to bring each of my vehicles back for a second/corrected repair. The service person had my whol I had two vehicles serviced. On both experiences I had to bring each of my vehicles back for a second/corrected repair. The service person had my whole multi-function switch replaced with a new one that was not needed. The bright lights did not come on due to the wires being pinched which was the same problem originally. Instead of correcting the wiring the first time a whole new $450.00 switch was installed and the wires were pinched the same way as they were before the new switch was installed causing the bright lights to operate the same as before the new switch was installed. Still I was charged the $450.00. On the second vehicle I had to bring it back because it pulled very strongly to the right after the alignment and the passenger seat vibrated so hard I could see it moving from the corner of my eye. After the second realignment the vehicle now pulls to the left slightly. The vibration did get reduced and an explanation was given (slightly bent wheel). More

Fast and friendly service The service staff are very friendly and willing to check you in. When I pull in, I'm asked what's my purpose for my visit today? I tell them and my ca The service staff are very friendly and willing to check you in. When I pull in, I'm asked what's my purpose for my visit today? I tell them and my car is taken into the bay area and I'm on my way to the waiting room with TV, snacks & soda awaits me. More

Lou Fusz KIA Creve Coeur is the BEST! Everything about Lou Fusz KIA is top notch. The facility and service are truly remarkable! Mike Feinstein has made this dealership a top choice/place Everything about Lou Fusz KIA is top notch. The facility and service are truly remarkable! Mike Feinstein has made this dealership a top choice/place people want to buy cars and get their cars serviced from! More

Happy Ending My initial encounter was not pleasant due to a misunderstanding with a new service representative. After contacting management, the matter was quickly My initial encounter was not pleasant due to a misunderstanding with a new service representative. After contacting management, the matter was quickly resolved. As a consumer, I really appreciated the matter being resolved immediately and the apology. More

In good hands I never have to worry about being taken advantage of. The peace of mind I have when visiting the service dept. Is worth every penny. I never have to worry about being taken advantage of. The peace of mind I have when visiting the service dept. Is worth every penny. More

Great Hassle Free Service! This is not your typical car dealership where it's pushy or uncomfortable. People are friendly, professional and there's always prompt service. They a This is not your typical car dealership where it's pushy or uncomfortable. People are friendly, professional and there's always prompt service. They are easy to do business with! More

Repairs Service is always great and done quickly and staff is always easy to and a pleasure to work with all at a fair price as well. Service is always great and done quickly and staff is always easy to and a pleasure to work with all at a fair price as well. More

Excellent service Since moving back to St. Louis, every time I get my Kia Soul serviced I have had an excellent experience. I would definitely recommend this dealershi Since moving back to St. Louis, every time I get my Kia Soul serviced I have had an excellent experience. I would definitely recommend this dealership. More