Lou Fusz Kia - Service Center

Very satisfied I bought my first two Kia from Lou Fusz and then this one from Jim Butler just because I seen the car on internet. I was getting serviced by jim Butle I bought my first two Kia from Lou Fusz and then this one from Jim Butler just because I seen the car on internet. I was getting serviced by jim Butler but I never felt like they gave the same or even close to the service Lou Fusz gave. So that is why I go to Lou Fusz.. Great service. More

Taken advantage of, scammed by the service department!! on 2/4/19 I took my Kia Optima in for an oil change, tune up, safety inspection, and an emissions inspection to renew my license tags, Upon inspectio on 2/4/19 I took my Kia Optima in for an oil change, tune up, safety inspection, and an emissions inspection to renew my license tags, Upon inspection I was told that I needed tire rod ends on the front and new tires, a front headlamp replaced, and there was a recall issue that needed to be done. I agreed to the repair work and declined the tire purchase. All work was completed and the car passed both safety and emissions testing. (A total cost of about $754.00). The very next day (2/5/19) not less than 24 hrs later the engine light came on. I immediately called the service department to inform them, I was told to bring my car back and they would look at it. I was given an appointment for 8:45 on 2/6/19. When I arrived at the service dept, I was told by Nicci Pollard that they would look at my car but I had to agree to pay $140.00 for them to put it on the machine to find out why the engine light came on if it "was not" related to work performed on 2/4/19. well low and behold I was told that it "wasn't". Nicci Pollard then informed me that the technician said I needed transmission work at a cost of $584.00. I told her that I had just spent almost $800.00 and I did not have additional money to pay for this additional work to be done, she then told me to apply online for a loan to pay for it. I was very insulted!!!!!!!!!!!!! I declined the work but still had to pay $140.00. I feel totally taken advantage of because if there truly was a problem with the transmission........ 1.) why was this "transmission" issue not found when I took the car in on 2/4/19? 2.) How did the car pass both safety and emissions testing on 2/4/19 and not 24 hrs later there is a $584.00 "transmission repair" needed? 3.) My transmission was working fine before I brought the car in for service; now all of a sudden a major repair is needed? I have brought my car to Lou Fusz Kia for service and maintenance in the past , and I have never felt so deceived and insulted as I have this service repair experience. I will no longer be a Lou Fusz service customer. I will have my car repaired just not at your dealership. AND I WILL BE SHARING THIS SERVICE EXPERIENCE!!!!!!!!!!!! More

Recent Service Visit I was very satisfied with my recent visit. The service facility is very clean, spacious, and comfortable. The reason for my visit was for inspection I was very satisfied with my recent visit. The service facility is very clean, spacious, and comfortable. The reason for my visit was for inspections (safety/emissions) needed for license plate renewal. Everything was processed in a timely manner. More

The Service Team Was Attentive To My Needs I scheduled an appointment for recall work. They discovered a new recall as well. I mentioned a noise in my car that they told me also was the subject I scheduled an appointment for recall work. They discovered a new recall as well. I mentioned a noise in my car that they told me also was the subject of another recall, but the "fix" wasn't effective, so they had the mechanic spend time to "craft" an effective repair. My appointment was scheduled for 7:30 AM, but I start my work day at 7:15. I was able to arrive at 6:45 (15 minutes before they opened) so that they could shuttle me to work right on time. They picked me up at the front door of my work when I got off from work. More