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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,429 Reviews

2,429 Reviews of Lou Fusz Kia - Service Center

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March 28, 2019

Outstanding customer service! From the waiting room to all the people that work in the department, the service is outstanding. I truly appreciated them taking time to talk to me a More

by CGBANNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz, Nicci Pollard
March 28, 2019

Kevin is a phenomenal Service Rep The Lou Fusz auto repair center is alway bright clean and welcoming. Pleasant voicing, eye contact & overall excellent communication experiences. More

by PTHESIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nichole Derleth, Kevin Derleth
March 28, 2019

Oil change Every time i visit this service location it’s always fast, respectable service done right the first time! I love coming here and will always come bac More

by livelovelish23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2019

Excellent service As always we had great service. Zack and his team does an amazing job to always provide quick and friendly service. We service all of our vehicles her More

by joshua24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you so much for your review! We value your business and look forward to seeing you again soon.

March 27, 2019

Comfortable and friendly. Always do good work. Still took a little longer than expected for an oil change. Always good work. They don’t try to get you to do more work. More

by jeff.hunsaker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for the great review. Please come visit us if you need anything else, be it service or sales.

March 27, 2019

Nail in tire The car my daughter uses has a nail in the tire. Lou Fusz squeezed us in the morning and got her tire first quickly. She was even able to make it to More

by INTERLEAF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
March 27, 2019

Smooth Appointments made easy. Service is always on time. I appreciate the car wash and the vacuuming each time you bring it in for service. Would highly rec More

by joedonnazzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Haywood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicci Pollard
March 25, 2019

Great service department! Lou Fusz Kia Service Department is very thorough and fast with their repairs. They kept me informed the whole time and addressed my concerns. The wa More

by ReneeE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Lentz
Feb 24, 2020 -

Lou Fusz Kia responded

We appreciate your business! Thank you so much for the high rating!

March 25, 2019

Lou Fusz Review Friendliness, communication, and great customer service. I quit going to napeltons which is less than 10 minutes from my home and started coming to Lo More

by Meg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Derleth
Feb 24, 2020 -

Lou Fusz Kia responded

You are the best! Thank you so much for taking the time to leave us a review. We value your business and look forward to serving you again soon.

March 24, 2019

Great service. A clean facility, comfortable waiting area, Always helpful & friendly service agents & Kevin was this time as well. Would recommend them without hesi More

by KELLER.PAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Derleth
Feb 24, 2020 -

Lou Fusz Kia responded

Your review is very important to us. Thank you for taking the time to share your experience with us. If there is anything we can do in the future please let us know. We look forward to seeing you again soon!

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