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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,429 Reviews

2,429 Reviews of Lou Fusz Kia - Service Center

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April 02, 2019

Reliable Service Lou Fusz has always been a reliable shop for my car needs! The guys always take time to clearly explain my service needs. I always appreciate their su More

by J Knight
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Derleth
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!

April 01, 2019

My experience It is always a pleasure to visit Lou Fusz Kia. Sales and service are very courteous and professional. This particular dealership makes you feel like.. More

by willclark1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamel Gipson, Kevin Derleth, Nicci Pollard
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear that our team was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you.

April 01, 2019

professional service Super service, quick, efficient very reasonably priced plus I now have a clean car! I made an appt for 1:30 to fix the tail light and was back in my More

by LEHANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz, Kevin Derleth
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road.

April 01, 2019

Great service and personnel interaction From the moment I got there, Zack was extremely nice and personable. He provides great customer service and if you could ....you should clone him!! More

by harviken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Lentz, Lucas Sellers
Feb 24, 2020 -

Lou Fusz Kia responded

Thanks for the kind review. Let us know if we can help with anything else.

April 01, 2019

Excessive Waiting time. For the 2nd time our waiting time was very excessive. We drove 120 miles thinking since we had an appointment we would be in & out quickly, all we nee More

by LCALDWELL72
Recommend Dealer
No
Employees Worked With
Nicci Pollard
Apr 02, 2019 -

Lou Fusz Kia responded

Hello , Thank you for taking the time to tell us about your experience at Lou Fusz Kia. We appreciate your feedback since it helps us improve our service and your experience. As Service Manager of Lou Fusz Kia, I am sorry to hear that you found your wait time to be excessive. Please reach out to me directly by responding to this message so I can ensure you are satisfied with your experience. My phone number is 314-595-2940 if you prefer a phone conversation. I look forward to speaking with you. Sincerely, Andy Stumm Service Manager Lou Fusz Kia

April 01, 2019

I got my oil changed I don't remember his name but He took me right in and continued to get the paperwork done. It didn't take much time and the mechanic was finished. I More

by joan53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Derleth
Feb 24, 2020 -

Lou Fusz Kia responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care!

April 01, 2019

Great Experience! Kevin Derleth was great to deal with as always! He addressed our concerns, got the message conveyed to the technician, Joey Smith who had a diagnosis More

by mgk1963
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Smith, Kevin Derleth
Feb 24, 2020 -

Lou Fusz Kia responded

Thanks for this awesome review! We work hard to meet expectations like yours, and we’re happy to hear that we managed to hit the mark for you during your visit. Please feel free to come back and see us again for any automotive need that you might have. Until then, take care!

March 30, 2019

Excellent as always! Never have had a bad experience here. Very friendly comfortable waiting area. I have recommended Lou Fusz Kia to several co workers and friends. I lov More

by SHORTALLAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. If you have any questions, please don't hesitate to reach out to us again.

March 29, 2019

Above and Beyond! We own 2 KIA's an we have been going to them for over 8 years now. We have never received anything less than top notch service from them..NEVER. We More

by rhazzed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Feb 24, 2020 -

Lou Fusz Kia responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care!

March 29, 2019

Review Excellent team to work with ....I luv the waiting area , it’s comfortable and worth the time. Even though my car was unfixable, it was a nice experie More

by kmrswhitey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz, Kevin Derleth
Feb 24, 2020 -

Lou Fusz Kia responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you.

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