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2,493 Reviews of Lou Fusz Kia - Service Center
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September 17, 2024
Staff here is friendly and helpful. I find it pleasant to either wait or get the shuttle back home. Very nice experience. I find it pleasant to either wait or get the shuttle back home. Very nice experience. More
by karen_johnson64
Verified CustomerEmployees Worked With
the maintenance dept was not mentioned above.
September 16, 2024
They only glued the end tips of the plastic cosmetics on my roof which was also a recall on them. So a few days later I went to a car wash and the plastic cosmetics that they supposedly fixed blew off my ro my roof which was also a recall on them. So a few days later I went to a car wash and the plastic cosmetics that they supposedly fixed blew off my roof More
by eldersroyster
Employees Worked With
Service
September 14, 2024
All services that I requested were not completed. The work that was done was not performed correctly and not on time. The rental car was filthy. The work that was done was not performed correctly and not on time. The rental car was filthy. More
by mclewis0917
Employees Worked With
Andy
September 13, 2024
Honest. Friendly. Efficient. Work was done the first time. Car came back cleaner than when it went back Friendly. Efficient. Work was done the first time. Car came back cleaner than when it went back More
by KATHIRE58
Employees Worked With
September 11, 2024
I have been buying and servicing my cars from Lou Fusz for over 25 years. I think that says it all! for over 25 years. I think that says it all! More
by BJB232
Employees Worked With
September 10, 2024
Awful experience. I usually take my vehicle to another Kia dealership in town, but thought I would try them out. I had an appointment for a Tuesday, and had to have it I usually take my vehicle to another Kia dealership in town, but thought I would try them out. I had an appointment for a Tuesday, and had to have it rescheduled for Wednesday. And I used the valet option, so they could pick my car up and drop it back off for me. I was less than a mile away from them, and gave them a call Wednesday morning 30 minutes after the timeframe they gave me (was told my vehicle would be picked up between 10 am and noon) because they never showed up. I was told by the service advisor that I did not have any appointments in the system. I called back about an hour later to see if I could speak with somebody else, and got the receptionist on the phone. The receptionist argued with me for about five minutes over the date, saying I was incorrect and I did not have an appointment that day, arguing that the date was the 13th, not the 14th. When in fact, she was incorrect, and I had an appointment set for that day. She pretty much told me I am not able to bring my car in that day and I can bring it in for the next available appointment, even though I had an appointment that day and sent back the confirmation text as proof. at the very end of my phone call with the receptionist, I asked to speak to the service manager, the receptionist told me no, and then hung up the phone on me. I still have not heard from anybody there, even though I was promised to call back, and it’s been about a week and a half since then. I would stay away from this dealership if I were you, and stay away from Kia in general. More
by stljack15
Employees Worked With
