Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,420 Reviews of Lou Fusz Kia - Service Center
Sort by
August 19, 2024
Always a pleasure to be at Lou Fusz Kia for service. Friendly, efficient, fast, reliable. A Great place to be for what I need. Friendly, efficient, fast, reliable. A Great place to be for what I need. More
by kingtypo246
Verified Customer
August 18, 2024
Excellent service. Work completed in a timely fashion and staff keeps you updated on the progress of your service on your vehicle. Work completed in a timely fashion and staff keeps you updated on the progress of your service on your vehicle. More
by Frese20
Employees Worked With
I don’t remember his name.
August 18, 2024
Easy to set appointments, clean waiting area and staff is always nice. Everyone is very courteous and the wait time is never extremely long. Pleasant environment. always nice. Everyone is very courteous and the wait time is never extremely long. Pleasant environment. More
by tidbit157
Employees Worked With
Service department
August 18, 2024
My service rep was friendly and very informative. The waiting area is very comfortable I drive from Illinois to have my service here due to the friendly service The waiting area is very comfortable I drive from Illinois to have my service here due to the friendly service More
by kmdabney
Employees Worked With
Justin
August 18, 2024
My vehicle has been had three different service of checking oil loss every 1000 miles. Continuing to loose too much oil when it goes 5000 miles to 7000 miles. My vehicle’s last service check which sta checking oil loss every 1000 miles. Continuing to loose too much oil when it goes 5000 miles to 7000 miles. My vehicle’s last service check which started another recall service checks. The oil lost a significant amount and my warning light didn’t come on. When I asked why, shrugged shoulders shaking head like he didn’t know why. There is other issues keep happening with car that doesn’t happen when they drive. My car only has 71000 miles and always changed oil. More
by bahoff_63
Employees Worked With
I’d have to go to paper work. I think this is beyond employees in service department.
August 18, 2024
A little difficult to get in for an appointment and to get someone in the service center to answer the phone. Once, I was was able to finally get in the service was excellent. get someone in the service center to answer the phone. Once, I was was able to finally get in the service was excellent. More
by andrewblack1
Employees Worked With
Service
August 17, 2024
The staff are friendly and helpful. I love the lounge and that they wash/vacuum my car each time I visit! I love the lounge and that they wash/vacuum my car each time I visit! More
by meganbax1
Employees Worked With
August 17, 2024
The staff is very good. The Service Advisor, Andy Johnston, was very thorough and helpful. He is very personable. The main issue is communication. This has nothing to do wit The Service Advisor, Andy Johnston, was very thorough and helpful. He is very personable. The main issue is communication. This has nothing to do with the staff. When calling in the phone system has little to be desired. If an advisor is not available, the system prompts you to leave either a phone message or text message. The system prefers you to leave text messages. Well IF there is a reply it takes quite a longtime. There isn't a way to speak to anyone in the meantime. This is my mainissue. More
by jcb14
Employees Worked With
Andy Johnston
