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2,493 Reviews of Lou Fusz Kia - Service Center
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October 22, 2024
The waiting room was clean and comfortable. I enjoyed a hot chocolate after discovering the soda machine was out of my top 3 flavors. I enjoyed a hot chocolate after discovering the soda machine was out of my top 3 flavors. More
by luv2wed
Verified CustomerEmployees Worked With
Brian at the service dept
October 21, 2024
I have purchased 2 vehicles from Lou Fusz Kia. They will be the last. When I bought my latest car, a 2019 Honda Civic Ex, I told them I was concerned that the tires looked worn. They said there wa They will be the last. When I bought my latest car, a 2019 Honda Civic Ex, I told them I was concerned that the tires looked worn. They said there was nothing they could do because they were good enough. A week later, I had to buy 4 new tires because one of them failed and the tire dealer agreed that the others could go any minute. Lou Fusz Kia refused to do anything to make it right. I also bought the best extended warranty available. Since the car is a Honda, the first time I had an issue, Lou Fusz Kia said they couldn't work on it and sent me to the Honda dealership down the street. I had to pay a $200 deductible for the work even though the warranty company told me Lou Fusz could have submitted the claim as a subcontracted deal. Again, Lou Fusz Kia refused to do this. They were happy to sell me the car and the warranty, but they won't do ANYTHING to make me glad I gave them my business. I will not make this mistake again. More
by chris@chrishayesphoto.com
Employees Worked With
October 18, 2024
I pulled into the service bay and was waited on immediately. The service guy took my key fob, explained what services was due with my mileage and I entered the waiting area. Within the hour my vehi immediately. The service guy took my key fob, explained what services was due with my mileage and I entered the waiting area. Within the hour my vehicle was ready and checked out. Very friendly people and atmosphere, clean waiting area and vehicle display area. More
by 69camssrs
Employees Worked With
Zachery Lentz
October 17, 2024
Great first experience with the service department. In and out very fast and Zach at the front desk was a great listener and checked every question I had. Waiting room is great and car is always cleane In and out very fast and Zach at the front desk was a great listener and checked every question I had. Waiting room is great and car is always cleaned when I get it back. More
by C. Chivetta
Employees Worked With
Zach
October 17, 2024
Great service, fast, courteous, clean waiting area, great staff, really like the car washes, and attention to all of my service needs. staff, really like the car washes, and attention to all of my service needs. More
by mwinslow2014
Employees Worked With
October 17, 2024
Always able to make appointments to get my services done in a timely manner. Friendly staff and trusted service. My favorite dealership so far. in a timely manner. Friendly staff and trusted service. My favorite dealership so far. More
by ashleynordmann
October 17, 2024
They are very nice, quick, explain things well and a great dealership to buy your car from great dealership to buy your car from More
by Erica23
October 15, 2024
This dealership was a vibe from the service to the waiting area! I love the different variety of drinks and they had fruit! The service was quick and hassle free. Jeffrey Turner took good care of my c waiting area! I love the different variety of drinks and they had fruit! The service was quick and hassle free. Jeffrey Turner took good care of my car! More
by MO
Employees Worked With
Jeffrey Turner 5 stars
October 12, 2024
Technician damaged my vehicle during an inspection. Management tried to cover it up by not putting it in the paperwork and not bringing it up during checkout. There was no issue prior to or upon arriva Management tried to cover it up by not putting it in the paperwork and not bringing it up during checkout. There was no issue prior to or upon arrival, but a serious leak had occurred an hour after I returned home. When I called to inquire, I was laughed at and told that Lou Fusz would not be paying for the damage, that they inflicted. This is unacceptable and unprofessional. I’m very disappointed, but glad to know how this location conducts their business so that I can avoid further damages. I will ensure that I share this information as often as possible because nobody deserves to be treated this way or experience property damage. More
by smhprana
Employees Worked With
Brandi, Zach, John
