Lou Fusz Kia

My wife brought her 1 year old Carnival in for a recall and to get an oil change. The service advisor Zachery Lentz recommended unnecessary maintenance services that were not needed on such a new vehicle. and to get an oil change. The service advisor Zachery Lentz recommended unnecessary maintenance services that were not needed on such a new vehicle. Not knowing any better, my wife agreed and paid for those services. When I contacted the service manager, I was told these were standard recommendations and that my wife could have declined them. I will be taking our vehicle elsewhere going forward for service to avoid a service team that takes advantage of their unknowing clientele. More

Had a low tire, screw was found and repair made for a reasonable amount of money reasonable amount of money More

Brought my 2023 Telluride in for its 8k mile service. The service people were friendly and all smiles. Appreciated the fact that there was complimentary snacks and drinks. The service was fast and prof The service people were friendly and all smiles. Appreciated the fact that there was complimentary snacks and drinks. The service was fast and professional, someone was there every step of the way and guided us through the process. It was our first service experience with Lou Fusz, it will not be my last! Thanks to Zach and his crew for taking care of us. More

I would like to give a word of caution to anyone that might be thinking of purchasing a vehicle from Lou Fusz Kia. I purchased a Soul from them as well as the extended warranty in March of 2021. The warr might be thinking of purchasing a vehicle from Lou Fusz Kia. I purchased a Soul from them as well as the extended warranty in March of 2021. The warranty is through a company by the name of Vehicle One, which is apparently no longer offered at Lou Fusz. When thinking of future issues with this vehicle and the luck I usually have, I decided to purchase the premium warranty package that covers pretty much everything. Fast forward to current day. I am having problems with my backup camera not functioning. I spent roughly 2.5 hours at a much closer dealership having the diagnostics ran to determine the exact problem. Then service advisor came to tell me that my warranty does not cover this part. I was very confused at this point since I was holding the paper that was printed off and handed to me by the finance guy at Lou Fusz. This paperwork that explains all of the details of my warranty and all of the boxes that were agreed upon and signed off on at the time of purchase. I gave al of the paperwork I had to the service advisor and he then called Vehicle One once more just to verify all of the details were correct, and there was no miscommunication. That is when we learned that the contract for my warranty that I was handed and have had in my glovebox from the time I pulled off of the lot, did not match what Vehicle One had in their system. From my last phone call with the Sales manager, he told me I should call Vehicle One myself to see if the warranty info they have magically changes depending who calls. I recommended that I could call and he could conference in to hear exactly what they say for himself. He just said "I am too busy for that". Now. I am not really sure what exactly happened in this situation, but this seems a little weird to me. Sorry for the rant. I just felt like this needed to be out there for people to keep in mind. More

Alex was very pleasant to work with. He showed us the feature of the car and took the time to answer our questions. He showed us the feature of the car and took the time to answer our questions. More

Mike Cerva was a really knowledgeable and great sales guy to work with in buying my new Telluride. I appreciate his thoroughness and attention to detail in making my buying experience pleasant. to work with in buying my new Telluride. I appreciate his thoroughness and attention to detail in making my buying experience pleasant. More

Good experience and overall satisfaction. Easy transaction and was a quick process. Would recommend to people. Easy transaction and was a quick process. Would recommend to people. More

Adam Brooks was amazing! He truly made the buying experience painless and was very considerate of my time. He helped me get my first ever new car. Would recommend to others. He truly made the buying experience painless and was very considerate of my time. He helped me get my first ever new car. Would recommend to others. More

Sales and service team always goes the extra miles to help make your experience one worth coming back help make your experience one worth coming back More

It was a smooth experience all the way through and I am really happy with my purchase. really happy with my purchase. More