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Lou Fusz Kia
St. Louis, MO
4,319 Reviews
Kia automotive dealer located in the center of the St. Louis area
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 4,319 reviews
January 24, 2024
Signed up for an appointment online and never got a confirmation email. I tried to call the dealership the day before to confirm and no one in service would answer. Finally got a confirmation via text confirmation email. I tried to call the dealership the day before to confirm and no one in service would answer. Finally got a confirmation via text the evening before. Dropped my car off in the morning about 8:30am. Got no phone call, no text, no contact until I called the line and had them send a text to me at 3pm saying my car was done. When I picked up my car, it still was dirty/had salt on it even though the paperwork said I got a complementary wash. Been leasing/buying cars from here for years and this by far is the worst service experience I have ever had. More
by Kivikindi
Verified CustomerEmployees Worked With
New service guy. I had service completed on 1/20
January 24, 2024
We have received excellent customer service and couldn't be happier with our Kia. It's so nice to have such great service after the sale. be happier with our Kia. It's so nice to have such great service after the sale. More
by srp2429
Employees Worked With
Other Employees :
Service department is excellent
January 24, 2024
We had a rear experience with Lou Fusz Kia. Josh was an amazing salesman. He helped us every step of the way and helped us pick out the perfect vehicle for our growing family. Joe in finance wa Josh was an amazing salesman. He helped us every step of the way and helped us pick out the perfect vehicle for our growing family. Joe in finance was amazing as well very helpful and explained everything we needed to know. Both of them were extremely personable and kind. More
by tiffanycoaley
January 23, 2024
All of my interactions with the sales force and service have been positive. I have no complaints. I dropped my car off the day before my service was scheduled and I would have waited if I was told the have been positive. I have no complaints. I dropped my car off the day before my service was scheduled and I would have waited if I was told they would do the work immediately. More
by jmschmitz1
Employees Worked With
January 23, 2024
Though I have had unsatisfactory experiences with some Kia dealers in the past, I had a great experience with Zack at Lou Fusz Kia recently when I took my Sorento in because of an oil leak. I was handled Kia dealers in the past, I had a great experience with Zack at Lou Fusz Kia recently when I took my Sorento in because of an oil leak. I was handled promptly, courteously, and efficiently, and the needed warranty repair was identified and dealt with painlessly. I couldn't be more pleased. More
by admin39
Employees Worked With
Zack
January 22, 2024
Mr. Johnson has been my advisor twice and I thought I would be taken advantage without Nikki. BUT that was not the case. Both experiences with Andy have exceptional. His customer service is amazing. would be taken advantage without Nikki. BUT that was not the case. Both experiences with Andy have exceptional. His customer service is amazing. He is very helpful and accommodating. Recently my car was serviced, and the total wasn't correct by $300! He noticed and immediately corrected the discrepancy where most would have let me overpay. I appreciate his attention to detail! Where others might not have caught/corrected the mistake, he did, and I can't say enough good things about him. Thank you, Andy! More
by stlmeetsatl
Employees Worked With
andy johnston jr
January 22, 2024
Very nice relaxing areas for waiting and a very clean building, wonderful salesman Corey Simms that helped me get the car i wanted! building, wonderful salesman Corey Simms that helped me get the car i wanted! More
by dawsonbevens
