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Lou Fusz Kia
St. Louis, MO
4,319 Reviews
Kia automotive dealer located in the center of the St. Louis area
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 4,319 reviews
February 16, 2024
Kirstie was incredible to work with and we definitely look to do busy with her in the future. Lou Fusz is lucky to have her. look to do busy with her in the future. Lou Fusz is lucky to have her. More
by ts1978
Verified Customer
February 16, 2024
Always my dealer for Kia sales parts and service. Great experience with new and used car sales and service. Great experience with new and used car sales and service. More
by tjaenke
February 16, 2024
Had a fun experience and my sales guy Josh Hough was amazing. Explained everything about my new car and showed me how it worked. Sales team is awesome but the service department is absolutely horrible. amazing. Explained everything about my new car and showed me how it worked. Sales team is awesome but the service department is absolutely horrible. On Wednesday February 7th I was leaving work and my brand new car that I purchased on Jan 18th was dead I got a ride home and to work the next day and we jumped the car it ran then died a co worker put a battery charger on the car so I could bring it to Lou Fusz for them to look at. I was told nothing was wrong by Zach but if it happened again call Kia roadside assistance and have it towed to the dealership. On Saturday February 10th it did it again and I was stranded in the parking lot in the cold for 2 hours while I waited for the tow truck. I was without a car all weekend. On Monday I sent a message about my car no response finally the nice lady that answers the service phone got me in touch with someone they told me that my car was there and they would get it looked at. Never heard anything again until I called at 4:15 pm and was told that my car was next inline to be looked at but they close at 6 pm. I said you’ve had my car all day and I was told that they had people who had appointments and recall issues that was taken care of first. The gentleman I spoke to was very rude I asked about a rental car and was told there was none. I asked how I was suppose to get home and nothing. Asked if I was going to be reimbursed for being without a car and money I had to pay for rides and nothing. I got a ride up to the dealership and was going to give back this car that I had for only 3 weeks and found out it was done that they replaced the battery. I asked the sales manager to have the service manager call me to discuss what had happened but guess what no phone call. I was without a car for 3 days I had to pay someone to come get me and take me back and forth to work and to the dealership. Wasn’t offered any kind of reimbursement. Take my advise and do not buy a car from here. The great sales staff does not out way the extremely horrible service department. I will be taking my car to a different Kia dealership going forward. More
by dmbakermorgan
February 16, 2024
Great experience with everyone at Kia. I love my car and look forward to enjoying it for years. Thanks I love my car and look forward to enjoying it for years. Thanks More
by smokeatr24
February 15, 2024
They worked with me to get an acceptable deal and didn't give me any run around. give me any run around. More
by Rholland2002
February 15, 2024
We had a great experience! The staff was great and worked with us to help get the vehicle we wanted! The staff was great and worked with us to help get the vehicle we wanted! More
by whitnie_2294
February 15, 2024
The salesman was patient and helpful in showing me a number of options to zero in on the right car for my needs. number of options to zero in on the right car for my needs. More
by isiegfried
February 15, 2024
Got the car I wanted for the price I wanted, doesn’t get better than that better than that More
by gary.seigel
February 15, 2024
Always on time super thorough makes me feel good to take care of my investment care of my investment More
by Jackie
Employees Worked With
February 15, 2024
Very nice waiting area. Fixed everything that needed fixing. Was happily surprised they washed and vacuumed car after servicing. Very nice and competent staff. Fixed everything that needed fixing. Was happily surprised they washed and vacuumed car after servicing. Very nice and competent staff. More
by nbstitches
Employees Worked With
Service dept
