Lou Fusz Kia

I purchased my 2010 Kia Soul (of which I love)on December 22, 2010. Not only on the day of purchase but a few days prior I was told both in writing (email) and in person that if I purchased a new or pre-owne 22, 2010. Not only on the day of purchase but a few days prior I was told both in writing (email) and in person that if I purchased a new or pre-owned car from them, before the end of the year (Dec. 31st) Lou Fusz Kia would pay my 2011 property taxes for my car. That was strong incentive and I believed Nancy and Lisa. My sales contract nor any other paper work given to me documented this promotion and when I asked how my taxes would be paid - before the sale and during the contractual process, I was told to bring in my property tax bill the following year and a check would have been held in my name until December then given to me upon request. I was also told that my sales contract had nothing to do with this promotion and that is why it was not mentioned in writing. I beleived and trusted them 10o%. Fast forward to a year later and now I am being told by Brian Brawley who was not even working there when I purchased the car that I misunderstood what was offered and that my car must have been discounted therefore they made good on that promotion. I would like to point out that no further paper work has been produced to show that i was incorrect. Prior to speaking with Brian Brawley, I was told by Kevin Jackson that in the 5 years he has worked there he has never heard of such a promotion - until I emailed him 3 seperate email correspondence between Nancy and myself. Then Keven told me he would pass on my file to Brian Brawley to review and get back to me. What is most disturbing is that I have written proof - from Nancy in emails that this was the promotion they were offering and that I never thought otherwise and still they are not doing anything to prove that I was incorrect nor honoring what was promised to me. They are doing absolutely nothing - not calling me back when they tell me they will, not responding to my emails, not paying my $332.32 property tax bill - absolutely nothing! They are leaving me with no other option other than to seek leagal counsel - of which I am on the verge of doing. I feel that as a professional courtesy and hopefully a valued customer they should at least try to explain to me what is going on. But all they are doing is passing the buck and resolving nothing. Why I am giving Lou Fusz Kia this rating is because I have been lied to and there has been a strong lack of customer follow through, communication honesty and integrity. More

This was my first service appt with my Kia Sorento. I appreciated the reminder email and friendliness of the staff. My car was serviced, washed and returned in a timely manor. appreciated the reminder email and friendliness of the staff. My car was serviced, washed and returned in a timely manor. More

Sales person Darrel was friendly, personable, and he listened. I got the deal i wanted and i was only there to just look. I would definitely recommned this dealership aqnd the sales person listened. I got the deal i wanted and i was only there to just look. I would definitely recommned this dealership aqnd the sales person More

By far the best car buying experience i have ever had. It was fast and i got a fair price for my trade in and a fair price for the new kia optima i purchased. was fast and i got a fair price for my trade in and a fair price for the new kia optima i purchased. More

I would recommend this dealership because I had a great experience. We came onto the lot, knowing what we wanted and told Lou Fusz we had to leave by 3:00 and we were gone by 2:45! I was very impressed a experience. We came onto the lot, knowing what we wanted and told Lou Fusz we had to leave by 3:00 and we were gone by 2:45! I was very impressed and everyone there was wonderful and friendly. More

I brought my new kia at lou fusz. Before I purchased the vehicle I asked the sales person whether or not the vehicle had been hailed damaged. She assured me no and that if I see anything, the problem will b vehicle I asked the sales person whether or not the vehicle had been hailed damaged. She assured me no and that if I see anything, the problem will be resolve as quickly as possible. I took my new vehicle home and noticed that there were two dents from the hail. Contacted the sales person. It has now been 3 months since I have brought my vehicle. Problem still not solve. In fact, she has not return any of my phone call. Will never return to this dealer again. More

Purchased a truck within 24 hrs I notices transmission and coolant problems. The dealer took the truck back for a week to try to find the problem. I was then told nothing was wrong. Took the truck to a and coolant problems. The dealer took the truck back for a week to try to find the problem. I was then told nothing was wrong. Took the truck to another dealer AND a transmission shop, I was told there was DEFINITELY problems with the transmission and coolant leak. Issue still pending..... More

O.K. dealership, but nothing special to write home about. Decent people that were polite. Showroom was attractive, and they had a good selection of new cars. They wanted full MSRP, and low-balled my t Decent people that were polite. Showroom was attractive, and they had a good selection of new cars. They wanted full MSRP, and low-balled my trade-in. They were not price competitive, and I bought my car elsewhere, at a significant savings. They are in a convenient location, and I would have preferred to buy my new KIA there. But I was not willing to pay them a premium price. More

I shopped on the Internet site for Lou Fusz Kia and found the Kia Rio I wanted. They emailed me a price quote, which was a better price than 2 other Kia dealers sent me. Minutes after I sent the request, I g the Kia Rio I wanted. They emailed me a price quote, which was a better price than 2 other Kia dealers sent me. Minutes after I sent the request, I got a phone call for the dealership. That afternoon, I met with Kevin Jackson the manager and I drove off the lot with the exact car I wanted and the price was great. No games or double speak. TWO THUMBS UP!!! More