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Lou Bachrodt Chevrolet - Service Center

Coconut Creek, FL

3.5
853 Reviews
Call Service Center (954) 597-5902

853 Reviews of Lou Bachrodt Chevrolet - Service Center

Sort by
June 28, 2021

Not easy to set appointment. Left hanging when car was Not easy to set appointment. Left hanging when car was ready. Nobody cared. More

by DDB822
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
David Hirsch
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Potter
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Jul 06, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, We are sorry you feel this way. We regret to hear that you had this experience with us, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We do care very much! We are listening and thank you for letting us know. We will certainly work on this issue!

Jul 06, 2021 -

DDB822 responded

You all only seem to have your automated responses to anything anyone states. Try having a human being respond and really do something to improve.

Jul 06, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, We do care, we are human, we read and answer each and every review individually. They may have some of the same wording but they are all answered by one person. As far as the appointment setting are you doing this on line or calling in? Better yet please call me directly at 954-247-5245. I am here Mon. thru Fri. 7:00 a.m. till 3:00 p.m. I would like to be able to answer any questions you have and take personal care of you. I am sorry that your service advisor did not let you know your car was ready!! I do care. Please just ask for Judy

June 26, 2021

Good service and with appointment I didn’t wait for long time More

by marioegutierrez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Gonsalves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello Mario, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

June 25, 2021

So far thru the years, anyone I have dealt with has been great. Courteous, respectful. People I know I can trust. More

by BFICK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Camilo O'Campo
Report | Print
Jul 05, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater and for your loyalty to us!!!Please stay safe!

June 25, 2021

Awesome dealership got me in and out in record time More

by PAULGRUBER6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Potter
Report | Print
Jul 05, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

June 25, 2021

all work done at a very reasonable cost. The service writer did all I asked and no pressure sales. More

by OOBKSHT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Potter
Report | Print
Jul 05, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

June 25, 2021

I was about 5 minutes late. David came out right away and got the paper and computer work done. Service was quick and painless and they washed my car. Can’t complain! More

by Andrea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hirsch
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Andrea, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with David, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

June 25, 2021

Got me in and out in a timely manner. David always friendly and respectful. More

by awt1945
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hirsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

June 24, 2021

Great service department. Recommend David to anyone service your car or truck at Lou Bachrodt. You will not be sorry great staff friendly people and a car wash More

by Cindyisaacs57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hirsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Cindy, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with David, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

June 21, 2021

The virtual (phone) encounters are consistently pleasant; the face to face interpersonal interactions need improvement. More

by TMA0423
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Mercado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Camilo O'Campo, Kuwayne Clarke
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Jul 06, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Thank you for reviewing us on DealerRater! Though we strive for 100 satisfaction, sometimes we do fall short. Thank you for letting us know what we do right, as well as where we need to improve! We appreciate you and your business!!

June 18, 2021

My wife Took our Silverado to Mathew Gonsalves in Coconut Creek for a recall on the air bags. she said he was very courteous and professional. Thank you for treating with respect. She said she never minds go More

by NYJET19540
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Gonsalves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Matthew, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

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