Lou Bachrodt Chevrolet - Service Center

My car was brought into this service center in 2022 Matthew Gonsalves was my service advisor During the first 2 days of my car being in the service center I get a notification that my capital one Matthew Gonsalves was my service advisor During the first 2 days of my car being in the service center I get a notification that my capital one card had an attempted charge for $1100 from Walmart.com ,upon realizing I didn’t have it I called the sales part of the dealership to ask if my card was in the my car and it was confirmed that the same card was In the car Matthew was working with. I played stupid and went to the dealership to discuss my vehicle moving forward Mathew told me he did a pressure test and the temperature dropped , I asked specifics because it was allegedly a pressure test not a temp test (there’s integrated sensors for that) Matthew got frustrated and said “ I’m not gonna keep arguing , you can take it somewhere else since you know so much about the car” (This was 60 seconds into the conversation recorded) Audio recorded I left the dealership and 15 minutes later get a call from the dealership that the car is ready when I got to the dealership there was a presence of five police cars because Matthew lied to law enforcement officers which is a crime in any state Despite the public embarrassment I paid the bill and my car broke down before getting to the next traffic light from the dealership I had the car towed to a different shop That shop confirmed dirt around the oil fill neck Meaning Matthew Gonzalvez vandalized my car engine . The damages done by Mathew were over $4500 Not to mention the public embarrassment from police presence predicated on a lie Eddie and Matthew are evil disgusting people More

Both of my key fobs died. I went in for new batteries and was informed that both my key fobs were in operable and needed to be replaced. I was quoted $580. I took both key fob I went in for new batteries and was informed that both my key fobs were in operable and needed to be replaced. I was quoted $580. I took both key fobs to a different dealership where they realizeed that Lou bachrodt put the batteries in upside down, and the key fobs were not in fact in operable. if they can’t change key fob batteries correctly what else can they not change? More

Sam and Eddie were very helpful getting my truck back to me. Communication was on point! me. Communication was on point! More

I purchased my 2022 Chevrolet Silverado back in June 2022. Since then, I’ve brought it in due to clicking noises from under the truck while driving and sent it in to get it checked with an oil change. U 2022. Since then, I’ve brought it in due to clicking noises from under the truck while driving and sent it in to get it checked with an oil change. Unfortunately, they said my drive shaft went bad (truck has approx 25,000 miles on it). I was called by Matthew after a few weeks that they got The part. That was on Jan 31. After fixing what they believed was the issue, the truck is still doing the loud clicking noise and one of doors was scratched along the side. I immediately called Matthew and he said to bring it back and they would give me a rental and fix the damages and find out what is wrong with the truck. However, it has been over a month and still no rental or fixing of any damage. You always have to ask for paperwork for proof of anything. Every time I call to check if there is a rental truck available, they state they would get back to me and they never do. It is now March 6 and still nothing. This has been very frustrating and unprofessional to say the least More

Great service I take my car for regular maintenance and it's always a breeze in and out. it's always a breeze in and out. More

Love and going to miss Mr Frank my advisor. Very knowledgeable and patient about his job. Very knowledgeable and patient about his job. More

Do not expect favorable service from any department in this organization; especially the service department. They do not care or respect their customers. They lack any communication skills or decorum. PLE this organization; especially the service department. They do not care or respect their customers. They lack any communication skills or decorum. PLEASE go to or take your vehicle to another dealership. More

The worst experience I have ever got in a dealer. Poor customer service and the worst technical service. A man named Edward Mendez, yelled at me and threatened me by phone. Another one named Frank al Poor customer service and the worst technical service. A man named Edward Mendez, yelled at me and threatened me by phone. Another one named Frank also did the same. they did not repair my car (they left it worse) More

Called on a Tuesday morning at 7:30 to talk about a service issue. Operator took message and said some would call me back. It is now 7 p.m. no called. Tried numerous times during the day with same resu service issue. Operator took message and said some would call me back. It is now 7 p.m. no called. Tried numerous times during the day with same results. Run as fast as you can from this dealership. More

Terrible customer service in the service center. Failed to let us know brakes were bad. Went in for an oil change asked if they can check my daughter's car's brakes they were making a little noise. Failed to let us know brakes were bad. Went in for an oil change asked if they can check my daughter's car's brakes they were making a little noise. Went back to pickup the car and was told that the brakes were fine. Ten days later in the rain my daughter is going to work and the brakes started making a loud screeching noise left side was pulling, she was so scared that she turned around and came back home. I checked them out to find that they were metal on metal and left wheel caliper was locking up. Called the service manager for days and they never returned my calls until I called to ask for the general manager. I got the assistant and she was very polite and understanding. She told me she would have the service manager call me, he did but I missed his call. I called him back and he never returned the call. The general manager's office never returned the call to follow up either.( keep in mind I was very polite with them the whole time even though I was steaming on the inside). We Purchased three vehicles there in the past including the vehicle in question. Only to be treated badly. We will never go back there. If I could leave zero stars I would. More