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Lou Bachrodt Chevrolet - Service Center

Coconut Creek, FL

3.5
853 Reviews

853 Reviews of Lou Bachrodt Chevrolet - Service Center

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July 07, 2021

Taken promptly and service was completed quickly. I appreciated my service representative Matt keeping me informed of my vehicles progress. The service team was exceptional. More

by BOWZIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Gonsalves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Matt, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

July 07, 2021

Tire monitor system service light came on on my way home. I called 12 times before anyone returned my call. Grease or lubricant is all over my tires and wheels after having 4 new tires installed. I was also More

by CARRIAGEMGMT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Hirsch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Sorry this happened. I spoke with the service manager and he said he was going to contact you. We are working on updating the waiting area. Again we apologize that your visit with us was so negative!

July 06, 2021

Not at all happy with service-communication with service dept was poor and we were told that the repair was not covered under warranty..$1700. out of pocket. Dealership blaming Warranty people and Warranty More

by REREBARONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Mercado
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Thank you for reaching out to us. We regret to hear about the situation you have described. Has the service manager gotten back with you yet?

July 05, 2021

My service advisor was great and very knowledgeable with f Chevrolet products. Shawn and Matt always communicate well, keeps me updated and informed… Happy customer More

by GARFIELDSMITH21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Biskup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Gonsalves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello Garfield, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Matt and Shawn, we are very happy they are on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

July 04, 2021

Great experience service was great and staff was very friendly waiting area was comfortable I will definitely come back for service on my car Thank you More

by GSKI0285
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hirsch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Camilo O'Campo
Aug 12, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

July 04, 2021

Not so much the repair but the lack of communication. Although the stabilitrak indicator comes up on my display when I take my foot off the brake after sitting at a light with stop start engine off. I ju More

by JWINCSFL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn Biskup
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Camilo O'Campo
Jul 05, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek. We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater!

July 02, 2021

Brandon my service personal is a pleasure to work with. Very informative and knowledgeable! He went above and beyond to see that the issues we experienced were handled in a timely manner. Thank you Brando More

by MENMIMI9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Schoppert
Aug 12, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with Brandon, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

July 02, 2021

I love the service ,but I am used to have my car washed after and yesterday they didn’t it,maybe because of the rain More

by CASSIARCASTIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 12, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with our team!! Sorry they didn't wash your car in the rain? We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

July 02, 2021

David Hirsch is the best. He should be your service director. Perfect CSI for David. Always goes above and behind for his guests. More

by 2018z06Vette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hirsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen and David are awesome , Stephen Christie
Jul 05, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with our David, we are fortunate to have him on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

July 02, 2021

Was welcomed upon arrival. Service advisor went over pricing and explained what I needed for this visit. Car was ready within allotted time. Checkout fast and easy. More

by jrwestle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hirsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service Center - Coconut Creek and we are happy you had such a good experience with our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

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