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Lou Bachrodt Chevrolet - Service Center

Coconut Creek, FL

3.5
853 Reviews

853 Reviews of Lou Bachrodt Chevrolet - Service Center

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August 31, 2021

Everything is always top notched . Always done properly and on time as promised. Dave makes things happen and keeps updated on any delays for parts. More

by STEVE@SJTURBINE.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Biskup
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hirsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Steve, Thank you for taking the time to tell us about your service experience at Lou Bachrodt Chevrolet We strive to provide an exceptional experience for all of our customers. I am happy to hear your visit with Dave was good, we are glad he is on our team! We truly appreciate your business and for sharing your thoughts with DealerRater Please stay safe!!

August 30, 2021

Fast, reliable, good experience will recommend to a family member or anyone who's Interested to buy a new or used car. LOU IS THE WAY TO GO More

by ALEXVALDES37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Biskup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Alex, Thank you for taking the time to tell us about your recent service experience at Lou Bachrodt Chevrolet Service Center. We strive to provide an exceptional experience for all of our customers. I am happy to hear your visit with us met your expectations. We truly appreciate your business and for sharing your thoughts with us and GM. Please note that if there is anything I can do to help with your Chevrolet driving experience in the future, I am here for you! Thanks again for everything! Have a great day and please be safe out there Judy Perry jperry@loubachrodt.com CoconutCreekChevrolet.com

August 29, 2021

Poor customer service I think it’s because it was a free service and there was no commission he didn’t take time to explain or say nothing about the vehicle he just give me the key and say have a good day. More

by TREVORRICHARDS15
Recommend Dealer
No
Employees Worked With
Aug 31, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Trevor, We are sorry you feel this way! Our advisers are not paid by commission on regular services. We do apologize if his attitude was not acceptable and will speak with him! You and your business are very important to us! Thank you for letting us know what we did wrong!! Please note that if there is anything I can do to help with your Chevrolet driving experience in the future, I am here for you! Thanks again for everything! Have a great day and please be safe out there!! Judy Perry Exceptional Customer Care 954-247-5245 jperry@loubachrodt.com

August 29, 2021

Absolutely worst service department. Made an appointment, waited an hour before seeing anyone. Went in for an oil change and tire rotation. Mentioned that the tires needed air and one of the s More

by Very Disappointed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Aug 31, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

*****Deemed False Review***** No such person in database No Employees checked off worked with

August 29, 2021

Drove up, given immediate attention and directions. The wait in the comfortable waiting area was very impressive and Matt, our service adviser was nice to us! More

by miltonporwich
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Matthew Gonsalves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Milton, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet - Coconut Creek and we are happy you had such a good experience with Matt, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

August 28, 2021

Dealership is excellent however had a bad experience with my service and took two visits to get the job done. Simple oil change done wrong. More

by VELEZELIAS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon schoppert
Aug 31, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, We are very sorry it took two trips to our Dealership to get the job done! You and your business are very important to us. Thank you for letting us know what we did wrong. Please note that if there is anything I can do to help with your Chevrolet driving experience in the future, I am here for you! Thanks again for everything! Have a great day and please be safe out there!! Judy Perry Exceptional Customer Care 954-247-5245 jperry@loubachrodt.com

August 28, 2021

David provided Great Customer service.Always good help. David provided Great Customer service. Always good help. Anytime I need assistance he points me in the right direction. Thanks again for your hard wo More

by GUZMANCARTER24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hirsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, I just wanted to thank you for being such a good loyal customer to GM and to us and David!!!Thank you very much for always servicing your Chevys with us ! We appreciate your business! I also wanted to thank you for always taking the time to fill out the surveys from GM! It means so much to us when we receive such positive comments about our staff and their experience, especially from a long time customer as yourself! We think David is the best too! And I hope you already know, that if there is anything I can do to help with your Chevrolet driving experience in the future, I am here for you! Thanks again for everything! Have a great day and please be safe out there!! Judy Perry Exceptional Customer Care 954-247-5245 jperry@loubachrodt.com

August 27, 2021

When I arrived I was greeted very well and assisted well, however, when I was given my car after repair I noticed the car was washed very poorly More

by MARJORIEDALFONSO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Potter
Aug 31, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Marjorie, So sorry we did not get your car properly cleaned...Hey next time, just ask the porter to run it throughagain! If he says no, just ask for Judy Perry and tell him I said I would get your car cleaned..ok? Anyway, thank you for. being such a great loyal customer. And I hope you already know, that if there is anything I can do to help with your Chevrolet driving experience in the future, I am here for you! Thanks again for everything! Have a great day and please be safe out there!! Judy Perry Exceptional Customer Care 954-247-5245 jperry@loubachrodt.com

August 26, 2021

Brandon is one of the nicest most professional individual I have ever come across.Nothing but nice things to say about my experience..would definitely recommend. More

by JSuris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon
Aug 27, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet Service center - Coconut Creek and we are happy you had such a good experience with Brandon, we are very happy he is on our team!! We appreciate you and your business and thank you very much for taking the time out of your day to review us on DealerRater! Please stay safe!

August 25, 2021

If I could give it a zero star rating, overall I would. Zero customer service. Poor communications skills. Zero technological upgrades to communicate with customers. The majority of the company do not More

by Kbbfl
Recommend Dealer
No
Employees Worked With
David Hirsch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2021 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello, We regret to hear that you had this experience with us, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We are truly sorry to lose your business!!

Aug 26, 2021 -

Kbbfl responded

If you cared you would have returned my call. I left a voice mail with Lester Nunez. Zero response. This dealership just lost out on $1600. Of service on my 2011 Tahoe. Stop pretending you care about my business.

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