Lou Bachrodt Chevrolet - Service Center

Terrible customer service in the service center. Failed to let us know brakes were bad. Went in for an oil change asked if they can check my daughter's car's brakes they were making a little noise. Failed to let us know brakes were bad. Went in for an oil change asked if they can check my daughter's car's brakes they were making a little noise. Went back to pickup the car and was told that the brakes were fine. Ten days later in the rain my daughter is going to work and the brakes started making a loud screeching noise left side was pulling, she was so scared that she turned around and came back home. I checked them out to find that they were metal on metal and left wheel caliper was locking up. Called the service manager for days and they never returned my calls until I called to ask for the general manager. I got the assistant and she was very polite and understanding. She told me she would have the service manager call me, he did but I missed his call. I called him back and he never returned the call. The general manager's office never returned the call to follow up either.( keep in mind I was very polite with them the whole time even though I was steaming on the inside). We Purchased three vehicles there in the past including the vehicle in question. Only to be treated badly. We will never go back there. If I could leave zero stars I would. More

Worst service department I have ever seen. I highly recommend taking your GM car elsewhere to be worked on. Very incompetent service manager and techs. Service manager claimed my recall was I highly recommend taking your GM car elsewhere to be worked on. Very incompetent service manager and techs. Service manager claimed my recall was "new" and they were not sure how to do it after waiting 2 1/2 hours and being told car was done. More

It has been more than 20 days since we have dropped of our car and they have still not returned it or completed the repairs. We left a Chevy Traverse with Matthew Gonsalves, who failed to call the numb our car and they have still not returned it or completed the repairs. We left a Chevy Traverse with Matthew Gonsalves, who failed to call the number we provided to let us know that parts were needed. He then did not follow up and let us know that the car was sitting idle for more than a week. He lent us a smaller suv from Mazda but that car is too small and cannot be used sufficiently for our daily activities. He promised us the car would be done in 3 business days (already more than a week later). However he then went on vacation and did not even leave our car details and case with a different serviceperson. After that we had to call the manager who promised the car would be done within that week. We called to follow up and they still did not finish servicing the car. Now it is more than 20 days and Chevy has failed to give us our car back or complete the service. Absolutely atrocious service, I highly advise you to stay away from this branch of Chevrolet and especially Matthew Gonsalves who has continuously failed to stay on top of our case More

He went and beyond for what's important to me as a customer. Completely satisfied customer. Completely satisfied More

Very welcoming from start to finish. Samuel Mercado always very friendly and seems interested in getting your car serviced the right way the first time. Kudos to Sam Samuel Mercado always very friendly and seems interested in getting your car serviced the right way the first time. Kudos to Sam More

The dealership was very good I didn’t have an appointment and he got me in and out within two hours I was very grateful for that you will see my business in the near future and he got me in and out within two hours I was very grateful for that you will see my business in the near future More

Sam is the best his level of customer service and caring is amazing. It is because of him I get all my services from the dealership. is amazing. It is because of him I get all my services from the dealership. More

I’m thankful to Frank or Sam. I am not the most ideal individual to deal with but they always keep it professional and are never rude or obnoxious. Thanks much. Please always ask I am not the most ideal individual to deal with but they always keep it professional and are never rude or obnoxious. Thanks much. Please always ask for them. More

It is a great dealership. Love the prompt service. The repair time was excellent. Shot to Lou Bachrodt. Love the prompt service. The repair time was excellent. Shot to Lou Bachrodt. More

My service guy Matthew was very good, the waiting service area was very peaceful, I really enjoyed the visit. And the wait wasn’t to long!👍🏽 area was very peaceful, I really enjoyed the visit. And the wait wasn’t to long!👍🏽 More