Lou Bachrodt Chevrolet - Service Center

I’m thankful to Frank or Sam. I am not the most ideal individual to deal with but they always keep it professional and are never rude or obnoxious. Thanks much. Please always ask I am not the most ideal individual to deal with but they always keep it professional and are never rude or obnoxious. Thanks much. Please always ask for them. More

It is a great dealership. Love the prompt service. The repair time was excellent. Shot to Lou Bachrodt. Love the prompt service. The repair time was excellent. Shot to Lou Bachrodt. More

Always get prompt service with a great attitude. Service advisors always get answers quickly on repairs. Service advisors always get answers quickly on repairs. More

My loved Buick Encore was receiving messages from OnStar telling me I had to get some service on my emissions system. I dropped off the car to await my appointment time and was very pleased to find that a b telling me I had to get some service on my emissions system. I dropped off the car to await my appointment time and was very pleased to find that a big chunk of my bill was covered by the warranty! The people I worked with all had superior customer service. I appreciated the above and beyond treatment for myself and my Buick Encore. More

The attendant is not polite. He didn’t want solve my car problem. I had to go there 3 times He didn’t want solve my car problem. I had to go there 3 times More

My service guy Matthew was very good, the waiting service area was very peaceful, I really enjoyed the visit. And the wait wasn’t to long!👍🏽 area was very peaceful, I really enjoyed the visit. And the wait wasn’t to long!👍🏽 More

Great service! Friendly, helpful and knowledgeable staff that genuinely care about your customer experience. Highly recommend. Friendly, helpful and knowledgeable staff that genuinely care about your customer experience. Highly recommend. More

My personal experience was very bad, I spent 5 hours at the dealer waiting for them to find the problem with my car and I had to leave, I couldn't keep waiting, if they took 5 hours to try to find the prob the dealer waiting for them to find the problem with my car and I had to leave, I couldn't keep waiting, if they took 5 hours to try to find the problem and they didn't do it, how long would it take? repair it I don't know what happened but they should train their mechanics a little more More

Service center is competent. Brandon is a reliable and competent service advisor, I recommend him highly Brandon is a reliable and competent service advisor, I recommend him highly More

Overall it’s great and Chris Potter is amazing. He always goes above and beyond. Things that could improve would be when you drive up to the greeter they are great and do tell us to drive up but t He always goes above and beyond. Things that could improve would be when you drive up to the greeter they are great and do tell us to drive up but then what? It’s confusing. Do I stay in the car? Do I go into the lobby? I usually stand outside my car awaiting direction that sometimes comes and sometimes doesn’t. 2. Technology exists to keep clients updated along the way. Such as “car in shop with ‘Jason’. ‘Jason’ notes that this and that may or may not be wrong. Verbal estimate, depending on issues, 2-24 hours. Next update at 3:00pm. Etc etc. 3. Lastly, when you text back to the automated texts that we get no one replies. I hope this helps! More