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Lou Bachrodt Chevrolet - Service Center

Coconut Creek, FL

3.3
854 Reviews

854 Reviews of Lou Bachrodt Chevrolet - Service Center

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February 12, 2024

Love and going to miss Mr Frank my advisor. Very knowledgeable and patient about his job. More

by MULKEY
Recommend Dealer
Yes
Employees Worked With
Frank
Feb 16, 2024 -

Lou Bachrodt Chevrolet Coconut Creek responded

Mulkey, thank you for your kind review; we are happy to pass along your comments to Frank here at Lou Bachrodt Chevrolet! We look forward to your next visit! Take care!

December 16, 2023

Do not expect favorable service from any department in this organization; especially the service department. They do not care or respect their customers. They lack any communication skills or decorum. PLE More

by remwinterhaven84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn Biskup
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Lou Bachrodt Chevrolet Coconut Creek responded

We're disappointed to hear of the negative experience you had at our location. We would like the opportunity to address your concerns. Please reach out to us directly at (954) 247-3000 when you have a chance. Thank you, and we look forward to hearing from you.

August 13, 2023

The worst experience I have ever got in a dealer. Poor customer service and the worst technical service. A man named Edward Mendez, yelled at me and threatened me by phone. Another one named Frank al More

by hellen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edward Mendez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2023 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hellen, Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our General Sales Manager Jason Levy at jlevy@loubachrodt.com or 954-247-3000 ext. 5018 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you. Take care!

August 01, 2023

Called on a Tuesday morning at 7:30 to talk about a service issue. Operator took message and said some would call me back. It is now 7 p.m. no called. Tried numerous times during the day with same resu More

by daryl2956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Aug 07, 2023 -

Lou Bachrodt Chevrolet Coconut Creek responded

We apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.

Aug 07, 2023 -

daryl2956 responded

Never responded. Have to go directly to have question answered. Extremely poor communication.

February 16, 2023

Terrible customer service in the service center. Failed to let us know brakes were bad. Went in for an oil change asked if they can check my daughter's car's brakes they were making a little noise. More

by Im.a.banana
Service Communication
Recommend Dealer
No
Employees Worked With
Never givin a name.
Feb 19, 2023 -

Lou Bachrodt Chevrolet Coconut Creek responded

We apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.

October 26, 2022

Worst service department I have ever seen. I highly recommend taking your GM car elsewhere to be worked on. Very incompetent service manager and techs. Service manager claimed my recall was More

by Axeman
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
bernie
Oct 30, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our General Sales Manager Jason Levy at jlevy@loubachrodt.com or 954-247-3000 ext. 5018 to discuss your concerns, as your satisfaction is of utmost importance to us. We hope to hear from you. Take care!

July 11, 2022

It has been more than 20 days since we have dropped of our car and they have still not returned it or completed the repairs. We left a Chevy Traverse with Matthew Gonsalves, who failed to call the numb More

by zarifzaman13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew Gonsalves
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hello Zarif, We regret to hear that you had this experience with us, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. When you have an opportunity and you want to, please reach out to me so I can try to restore your confidence in our business. Thank you again for taking the time to reach out to us. I am here Monday thru Friday 7:00 a.m. till 3:00 p.m. Judy 954-247-5245

May 27, 2022

He went and beyond for what's important to me as a customer. Completely satisfied More

by Ewing305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Gonsalves
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hi, we're happy you found our staff to be so supportive during your experience here at Lou Bachrodt Chevrolet. Thank you so much for your feedback! We hope you have a great day!

May 27, 2022

Very welcoming from start to finish. Samuel Mercado always very friendly and seems interested in getting your car serviced the right way the first time. Kudos to Sam More

by Storm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hi, our staff is committed to providing each of our clients with the best automotive experience! Thank you for choosing Lou Bachrodt Chevrolet and we hope to see you again.

May 26, 2022

The dealership was very good I didn’t have an appointment and he got me in and out within two hours I was very grateful for that you will see my business in the near future More

by pwooten55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2022 -

Lou Bachrodt Chevrolet Coconut Creek responded

Hi there, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

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