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Lou Bachrodt Auto Mall
Rockford, IL
2,188 Reviews
Since opening our doors, Lou Bachrodt Chevrolet has stayed true to our commitment to providing quality products and services to all of our customers. Conveniently located in Rockford, IL., we help customers from Janesville to the suburbs and everywhere in between. We'll do our best to ensure our showroom hosts a variety of cars, trucks, minivans, and SUVs in many different shapes, sizes, and prices. We not only have an amazing selection of brand-new cars but an impressive selection of pre-owned vehicles that are just as fantastic. Here at Lou Bachrodt Chevrolet, we pride ourselves on being one of the best Chevy dealers in Illinois!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 2,188 reviews
June 19, 2011
Courtney was great in explaining the new service for oil changes etc. at Bachrodt Chevrolet. I have been dealing with Bachrodts for years and always reccommend them. Keep up the excellent work. changes etc. at Bachrodt Chevrolet. I have been dealing with Bachrodts for years and always reccommend them. Keep up the excellent work. More
by geneyocum
Employees Worked With
Coutrtney-service adviser
June 09, 2011
We only buy our vehicles from Lou Bachrodt because of our salesman Joe Luy because he tells us what the price is and there is never any pressure or haggling and after we have purchased the vehicle if we have salesman Joe Luy because he tells us what the price is and there is never any pressure or haggling and after we have purchased the vehicle if we have any kind of problem he is there to help with getting it fixed. Then when we take it to the service dept Courtney Karau is always very helpful and prompt with getting the vehicle's issue taken care of and she calls you as soon as it is fixed. You couldnt ask for more. More
by ggstins
Employees Worked With
Joe Luy, Joseph Luy and Courtney Karau
June 04, 2011
Just drove in -- hadn't purchased car there -- airbag light was on -- didn't even have an appt. - found there was a recall -- they did the work, did it quickly, professionally -- will return to buy a new light was on -- didn't even have an appt. - found there was a recall -- they did the work, did it quickly, professionally -- will return to buy a new car More
by rdmelton
Employees Worked With
Courtney Karau, Fred -- Service dept.
May 06, 2011
Customer service was EXCELLENT. Eric and George went above and beyond all expectations. They met every need as well as every request. Have definitely recommended them to others! The service department above and beyond all expectations. They met every need as well as every request. Have definitely recommended them to others! The service department met every request as well and got us in immediately to take care of concerns. More
by adenbrown
Employees Worked With
Eric Welsh
April 14, 2011
Excellent customer service!! It has been a few months since my last visit but I will be back soon for my next service. The people are friendly and helpful and the work done is of top quality. Courtney since my last visit but I will be back soon for my next service. The people are friendly and helpful and the work done is of top quality. Courtney was very helpful and I would highly recommend the service department at Lou Bachrodt. More
by jmcc
Employees Worked With
Courtney Karau
April 04, 2011
They were able to get my car in right away to evaluate the problem with my radio and order the part quickly. They were able to work with my schedule once the part was in and repair my car quickly. The ser the problem with my radio and order the part quickly. They were able to work with my schedule once the part was in and repair my car quickly. The service was quick and friendly the whole time. My radio now works great and there was no cost since it was still under warranty. More
by deiracing
Employees Worked With
Courtney Karau
March 08, 2011
My car was taken there for warranty work on a damaged trunk, They initially stated they would perform the work, then after they had repaired it unsuccessfully 3 times they said that it is not covered by trunk, They initially stated they would perform the work, then after they had repaired it unsuccessfully 3 times they said that it is not covered by warranty and they performed all of this as good will work. My trunk has chipped pain where it meets the bumper, it will rust. Terrible costumer service, Bill is the service manager, he has yet to get involved and try to rectify the problem. Tom is a rep there and he is actually willing to try to work with you, and gets stuck in the middle of the bad situation. Poor service and do not stand behind their word, product or workmanship. The problem stems from the bumper and trunk being misaligned, so the trunk rubs on the bumper leaving marks on both. There was a large groove on my bumper and the paint was gone on the trunk where the rubbing was happening and the metal also damaged. I bring my car in and they agree to perform the warranty work. They state that they adjusted my trunk and did nothing about the damage that had been caused. Attempt 2 they put touch up pain on my trunk that does not match the color of my vehicle. within 1 week all of the touch up pain is worn off because the issue had not been fixed. Attempt 3 they did fix the marks on the bumper they ground down one side of my trunk so it is no longer symetrical, and did use matching paint. During this last repair they gave me a rental care for the 8 days they were working on my car, as is costumary for warranty work. When there were percieved issues with the work, I was told that this was not warranty work, and they are no longer willing to work on my vehicle. Now 2 weeks after my repair, I am forced to deal with GM corporate costumer service, the same area on both my bumper and trunk are wearing again. The paint on my trunk is wearing and leaving exposed metal again, all after the allignment is "fixed" and they even took the next step and ground down my trunk with out my consent, and the trunk and bumper are still wearing and some how it is not warranty work because there is something I am doing that is causing this damage. My car is 2 year old and was purchased brand new. What is the point of paying extra money for a new vehicle if the warranty is no good? More
by brian49512
Employees Worked With
Tom
February 24, 2011
My vehicle would not shift out of park and when I called Bachrodt Courtney K. assisted me and was very friendly and very pleasant. She is an excellent worker and listens. Because of Courtney and the team at Bachrodt Courtney K. assisted me and was very friendly and very pleasant. She is an excellent worker and listens. Because of Courtney and the team at Lou Bachrodt at CherryVale I will keep going back there. Courtney worked with us and because of this we are very satisfied customers. KUDOS to COURTNEY. Thanks Again!!!!! More
by mdiverdi
Employees Worked With
Courtney Karau, Courtney Karau, Courtney Karau
February 07, 2011
Courtney was very efficient and kind. She does a great job with the customers. I will continue to work with her in the future. I have taken my other vehicle into this dealership and Courtney has assis job with the customers. I will continue to work with her in the future. I have taken my other vehicle into this dealership and Courtney has assisted me and she was very helpful and kind so that is why I went back with my other car to get the oil changed. She also is checking with me to see if my extended warrenty will repair a small tear in the drivers seat of my vehicle. I consider this going beyond the normal call of duty. More
by saturndriver
Employees Worked With
Courtney Karau, Courtney Karau, Courtney Karau
February 06, 2011
I was a little unsure and nervous when looking to buy a new car. When I was looking around the car lot, Kevin Lee came out asked if I need any help. I want to take a Chevy Cruze for a test drive. He replie new car. When I was looking around the car lot, Kevin Lee came out asked if I need any help. I want to take a Chevy Cruze for a test drive. He replied sure thing and moved very quickly and effeciantly. For the rest of my visit he answered every question I had and put me at ease. I had a little trouble with my credit and Erica worked her majic and helped me get a loan. I am very happy with my new Chevy Cruze. More
by newcruze7
Employees Worked With
Kevin Lee, Kevin Lee, Kevin Lee, Kevin Lee
