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Lorenzo Buick GMC - Service Center

Miami, FL

4.3
1,359 Reviews

1,359 Reviews of Lorenzo Buick GMC - Service Center

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June 09, 2025

The process was good. I was happy it didn’t take as long as I was planning. I was happy to get out of there as soon as I did. More

by dolphinwildman
Recommend Dealer
Yes
Employees Worked With
Antionio Corcho
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2025

I was stranded in homestead due to faulty warranty work completed by a different dealership. They did eventually get the truck fixed but I could not get Alex to even pick up the phone for three days. Appar More

by CD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alexander Obando
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 06, 2025

Service department waiting time longer than usual . Other competitors has better options. You guys need to improve the service waiting time ! 3 hours is too much since you arrive with appointments More

by heinerllanes
Recommend Dealer
Yes
June 05, 2025

Feliz 😄 con mi cambio de carro muchísimas gracias a Eliecer por su atención,dedicación y paciencia 🙏 muchísimas gracias. Lo recomiendo 100%. More

by liudmilavaldezcarrillo29
Recommend Dealer
Yes
Employees Worked With
Jesus Alfonso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elieser Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2025

Very unprofessional,they had my GMC Sierra at4 for exactly 13 days with no loaner or courtesy vehicle,this was all because of 3 recalls and a reduced speed thing that wouldn't let me accelerate over 6 More

by Diaz
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Elliott Speulveda
2.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2025

Everything the service department has touched has been messed up, they even can’t fix a tire right. Picked up truck and instead of tires fixed, one sensor wasn’t connected. Tires were low and leaking. The More

by ALEX.ALEMANY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alexander Obando
2.0
This rating includes all reviews, with more weight given to recent reviews.
June 03, 2025

A Terrible Experience – Dishonest and Unprofessional Behavior My experience at the Lorenzo Buick dealership was extremely unpleasant, and I would not recommend this place to anyone. It felt like a comp More

by MAYGRISELL26
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Julio Fernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Yosmel Tundidor
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 02, 2025

Great experience with service Great experience with service and support of your customers service. Clean facilities as well More

by REYLOPEZ
Recommend Dealer
Yes
Employees Worked With
Freddy Sanchez
May 26, 2025

I was able to make an appointment quickly. Advisor recommended services that seemed reasonable. Work was done within promised time frame. More

by Lynnhern12
Recommend Dealer
Yes
Employees Worked With
Fred Sanchez
May 23, 2025

Excelente servicio y muy buen costumer service , siempre lo recomiendo , he hecho dos compras con ellos More

by LAZAROSANCHEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milka Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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