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Longo Toyota - Service Center

El Monte, CA

4.7
1,217 Reviews

1,217 Reviews of Longo Toyota - Service Center

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November 12, 2021

Great job to Danny and Paul Leblanck keep up the fantastic work Longo is the best dealer bar none. More

by Jerryortuno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul LeBlanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Guerrero
Nov 12, 2021 -

Longo Toyota responded

We're honored to serve you and THANK YOU for the shout out on DealerRater - Team Longo

Nov 12, 2021 -

Jerryortuno responded

Longo is the only dealership i purchased my 10 vehicles it’s the best place to buy both Lexus and Toyota’s.

November 11, 2021

Great service! Thank you for your attention and kind treatment. This is my second new car from Longo Toyota . More

by vanessa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jenny Cabrera-Tellez
Nov 12, 2021 -

Longo Toyota responded

We're honored to serve you Vanessa and delighted to read of the caring attention provided by Jenny and the team @ Longo Toyota. Have a wonderful weekend and let's get ready for the holidays. Hurry back - Team Longo

November 11, 2021

They are very good with offering discounts. Love that they have a rewards system. Also always honest. Thanks for Lyft More

by odelisa_8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2021 -

Longo Toyota responded

Happy Friday and THANK YOU for entrusting Longo Toyota | Alex with your servicing needs. Have a wonderful weekend and hurry back - Team Longo

November 11, 2021

Fred Williams is my go-to pre-owned salesman, and Noli Evangelista always takes excellent care of my vehicle's service needs. Repeat customer for life! More

by Cj Williams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2021 -

Longo Toyota responded

We're so honored @ Longo Toyota to serve. Keep spreading the word about Longo & Fred Williams we can never have enough business. Enjoy what you drive -Team Longo

November 08, 2021

Everything was good until I wanted to use a coupon that Longo offered through their website. I had to wait 5 minutes to get the coupon approved, which is ridiculous More

by Flores
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Billing
Nov 10, 2021 -

Longo Toyota responded

Good Morning Because of the anonymity of DealerRater, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact Matthew Menendez, Service Manager at: D: 626.652.3614 E: matthew.menendez@longotoyota.com We look forward to hearing back from you

November 07, 2021

Longo Toyota I am here for the first time to repair and do maintenance. It was also introduced by a friend. Ethan Su received me and the service was warm and friendly 👍! To fully understand the process More

by Andy Hao
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan Su
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Longo Toyota responded

We're honored to serve you Mr. Hao and delighted to read of the caring attention provided by Ethan. He's certainly one of the many reasons why Longo is Longo - Make it a great day and hurry back - Team Longo

November 05, 2021

They have very helpful staff who accommodated my requests and convenient amenities in the service department (I.e. Starbucks and subway). More

by HL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Longo Toyota responded

Thank you for the shout out on DealerRater and delighted to read of the caring attention the team @ Longo Toyota provided. Have a great week and hurry back

November 05, 2021

I had an appointment today and Longo expedited it for me so I made it to the appointment on time. Lounge was great, with starbucks and subway, and Wi-Fi. More

by Mi534
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2021 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota with your auto care needs.

November 03, 2021

Just want to clarify that the Service Technician who processed the Tune up paperwork done an excellent job. My complaint is against the dealership. My lease will mature around May of 2022. The car Serv More

by ivanosolares
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joseph Perez-Baez
Nov 04, 2021 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater about your recent visit to Longo Toyota service. We know you have many choices when selecting a servicing dealer and we’re honored you’ve chosen Longo. For your Toyota Lease, guests are informed of ToyotaCare which is a No cost maintenance plan that covers normal factory scheduled service for 2 years or 25,000 miles, which ever comes first. This is a Manufacturer incentive and Longo holds to the maintenance plan. Please know we are here for you, make sure to give us a call if you have questions. Make it a great day – Team Longo

November 01, 2021

First time service on longo toyota.poor services.poor communications.the person that assisted me he doesn't care for the customer. More

by Hermosillaxer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Benjamin Zhou
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2021 -

Longo Toyota responded

We wanted to acknowledge your posting on DealerRater and apologize for your less-than-satisfactory experience. Because of the anonymity of DealerRater, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact Matthew Menendez, Service Manager at: D: 626.652.3614 E: matthew.menendez@longotoyota.com We look forward to hearing back from you

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