Longo Toyota - Service Center

I was having some problems with my truck and I wasn't satisfied with the results from the initial diagnosis & service performed by Longo. Jose Uribe, Service Manager, stepped in & got personally involve satisfied with the results from the initial diagnosis & service performed by Longo. Jose Uribe, Service Manager, stepped in & got personally involved. He even got a Toyota Rep. involved. I gotta say, I was caught off-guard by his hands-on approach & follow-up throughout the process. Very impressive. He even reimbursed my car rental fee. Thanks Jose! Gonna visit parts dept. for some accessories. If you ever have a reasonable problem with Longo service, I'm sure Jose will strive to make things right & keep you a happy customer. Jose, I was never gonna do biz with Longo Service Dept. again. But, you made a difference and I am gonna remain a customer. Thanks for all your help! By the way, I'm not associated in any way with Longo Toyota. I'm just a regular customer like you. But, I do feel that good customer service needs to be recognized & appreciated, just like bad customer service should be brought to your attention. More

I have been going to Longo Toyota for years now. I always am satisfied with the service I receive. The repairs are always done correctly. I always recommend Longo to the Toyota owners I know. I absolutely am satisfied with the service I receive. The repairs are always done correctly. I always recommend Longo to the Toyota owners I know. I absolutely love Toyota and wouldn't trade it for any other make in cars!!! My repairs advisor, Paul warehem is the best!!! More

While bringing in my vehicle for service I was visited by a service guest relations Joanne Hamilton. She sat me down to talk to me and ask about the service, the work done on my car, and friendliness of staf a service guest relations Joanne Hamilton. She sat me down to talk to me and ask about the service, the work done on my car, and friendliness of staff. I explained to her that I have been coming here for years, because I believe to find this dealership honest. I do believe that the ones whom are here the longest though are the most honest. I have seen many service teams here and many of them are nice and honest, those whom are not up to par are taken off the team, which is why I find this dealership to be very good. Lies are not tolerated among the dealership's employees. If I had any problems in the past I have talked to guest relations and everything was taken care of well. More

On 06/26/10 I had an appointment at 1230pm to service my 2007 yaris; I was told it will be ready at 4pm.The car was not ready until 425pm . Before I paid I asked the service advisor if the maintenance butto 2007 yaris; I was told it will be ready at 4pm.The car was not ready until 425pm . Before I paid I asked the service advisor if the maintenance button has been reset he replied yes. I went outside and waited until 440pm to get the car and sure enough when I started the engine the light was flashing and was not reset. The car had to go go back to be taken care of and it was returned 5 minutes later. The car was not ready on the promised time and what upset me is I asked about the light and was told yes it was reset when it was not. I drove from Orange county got there on time and waited 4 hours and your employees did not perform their jobs as they were suppose to. I had another incident with your people on 12/21/2009 when I took the same car for service and the technician did not fasten the caps and the car was making a noise and I did call you and spoke to you about it. It looks like it is a continuous issue with your service department and negligence is an issue and form last December it does not look like it is fixed and if it is happening to my car I am sure it is happening to others.What will you do if it happened to you ? I bought three cars from your dealership in 2005 and 2007. And since I bought the last 2 cars in August 2007 I have been driving each time 62 miles to service the cars for the past 34 months and this this the second time I had an issue which will raise the following questions: Trust and honesty . I need from you in writing an explanation what will you be doing about it last time I received a call from you and the service department assuring me that this will be taken care of and it was not.Toyota has had a lot of bad publicity lately and does not need any more. invoice c56603 date 06/26/10 tag 3176 Malek N Erem rust More

I have had a long relationship with Longo Toyota. I bought my Prius there in 2003 and have had all my maintenance done at Longo. I have almost always had exceptional service. Today though even this bought my Prius there in 2003 and have had all my maintenance done at Longo. I have almost always had exceptional service. Today though even this great service was exceeded! I had an appointment for service and met with the service rep I was assigned to. I had a small concern about that rep and brought it to the attention of Young Tea. WOW! From that moment on I got the best customer service ever! Young kept me informed about the status of my car and even personally inspected the car after it was detailed. Thanks so much to Longo, Joanne Hamilton to whom I also spoke and especially to the star of this service show - Young Tea! More

Took my FJ in for a brake job on 4/14/10. My overall experience surpassed my expectations. I received the upmost courteous and professional service from Kirk Wallace and Joanne Hamilton (Guest Relations experience surpassed my expectations. I received the upmost courteous and professional service from Kirk Wallace and Joanne Hamilton (Guest Relations). I will definitely recommend and be a returning customer. I live in Pasadena and don’t receive this kind of service from my local dealerships. Thanks again. XA More

Joanne Hamilton, Guest Relations, was great. She greeted me when I got out of my car and put me at ease. She was a lot of fun yet professional. She was a friendly face and went out of her way to help me. me when I got out of my car and put me at ease. She was a lot of fun yet professional. She was a friendly face and went out of her way to help me. She was there when I arrived and facilitated getting my vehicle to me when it was time for me to leave. Longo has a jewel in Joanne....keep her! More

Today I had the pleasure of meeting Joanne Hamilton who was very friendly and made sure that my service appointment was a pleasant experience for myself and my daughter. Just one more wonderful thing about was very friendly and made sure that my service appointment was a pleasant experience for myself and my daughter. Just one more wonderful thing about Longo and more evidence that the employees here actually enjoy their work! More

I have been to the dealership twice for service on my Camry. I was very pleased each time. The sales writers were very professional and helpful and I especially remember a woman, Joanne Hamilton. she Camry. I was very pleased each time. The sales writers were very professional and helpful and I especially remember a woman, Joanne Hamilton. she was professional, friendly, courteous and I was very pleased with her making every effort to make sure I was happy with my service. Overall, I would rate this dealership the top that I've been too and would highly recommend it. More