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Longo Toyota of Prosper - Service Center

Prosper, TX

4.9
431 Reviews

431 Reviews of Longo Toyota of Prosper - Service Center

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June 02, 2025

Mr James was very helpful and thorough. . Although it was my Lexus being serviced, answered all my questions .. Service was done in a very timely matter..I’ll be back for sure!’ Gary More

by Garyandlindasims
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Longo Toyota of Prosper responded

Thank you, Gary! We're so glad to hear that Mr. James was helpful and thorough during your visit. We're happy he was able to answer all your questions and ensure everything was handled efficiently. We truly appreciate your trust and look forward to welcoming you back! Team LTP

June 01, 2025

Employees are very friendly and helpful. They took the time to listen to my concerns and handle them professionally. More

by Aflangton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lawrence Caudillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Longo Toyota of Prosper responded

Thank you for your kind review! We're so glad to hear that our team was friendly, attentive, and professional in addressing your concerns. Providing a positive and supportive experience is always our goal, and your feedback means a lot to us. We appreciate you taking the time to share it - Team Longo

May 31, 2025

Cameron Knott did a great job. Explained what we needed and answered all of our questions. More

by Randy C-HR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Knott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Longo Toyota of Prosper responded

Thank you for your feedback. We’re delighted to hear that Cameron met your expectations. Have a great week - Team Longo

May 31, 2025

From start to finish it’s a good experience. They always do what they say and they go above and beyond. More

by Pinflap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Longo Toyota of Prosper responded

Thank you for the kind words! We're so glad to hear that your experience from start to finish was a positive one. We appreciate your trust and look forward to serving you again - Team Longo

May 29, 2025

Service writer Doug at Longo Prosper Toyota and the tire mechanic are top notch, fast , and professional .What a great experience I drive from Rockwall to get my service done there. 5 thumbs up. Tell them More

by mjjj86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tire Mechanic
May 29, 2025 -

Longo Toyota of Prosper responded

Thank you for the fantastic review! We're so glad to hear that Doug and our tire technician provided you with fast, professional service. It means a lot that you drive all the way from Rockwall to visit us — we truly appreciate your loyalty and trust. We'll be sure to pass along your kind words to Doug and the team. And we love the “5 thumbs up” — that made our day! Team Longo

May 29, 2025 -

mjjj86 responded

👍

May 28, 2025

Great services. The general atmosphere was positive. service was performed well. Accommodated the needs of my vehicle More

by jorge.celissr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gage Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Longo Toyota of Prosper responded

Thank you for your kind words and for taking the time to share your experience. We're glad to hear you received great service and that the general atmosphere was positive. It's always our goal to accommodate the needs of every vehicle, and we're happy we could deliver on that for you. We truly appreciate your support and hope to see you again! Team Longo Toyota of Prosper

May 27, 2025

Cameron was fabulous! Very knowledgeable and patient with all my questions and comments! Accommodated the needs of my vehicle and my pocketbook. I will be back! More

by JS
Recommend Dealer
Yes
Employees Worked With
Cameron Knott
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Longo Toyota of Prosper responded

Thank you so much for your wonderful review! We're thrilled to hear that Cameron made such a great impression during your visit. His knowledge, patience, and genuine care for our customers truly set him apart, and we're glad he was able to accommodate both your vehicle's needs and your budget. Make it a great day JS and hurry back - Team Longo

May 25, 2025

The general atmosphere was positive but this was my first visit and I didn’t know what the steps are. Many employees were present but no one acknowledged me and explain what I needed to do. service was perfo More

by Porterwilson814
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth James
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2025 -

Longo Toyota of Prosper responded

Thank you for sharing your feedback. We're glad to hear that the service itself was performed well and that, overall, you were happy with your visit. We do, however, regret that your initial experience upon arrival didn’t meet expectations. First impressions are important, especially for first-time guests, and we understand how a lack of guidance can be frustrating. Your comments have been shared with our team so we can improve how we welcome and assist new visitors. Thank you for helping us be a better ran dealership - Team Longo

May 22, 2025

Bought tires for my Tundra on the “Buy 3 get one for $1” special this month. The price was cheaper than all competitors, for new Michelins. Cannot complain there. Kenneth James, as always, took excellen More

by dbade1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Longo Toyota of Prosper responded

Thank you for your amazing feedback! We’re so glad to hear that you had a great experience with Kenneth and Tony — they truly go above and beyond. We appreciate your loyalty and your kind words about our team. It means a lot to us that you consider Longo your home for service and that you're a customer for life. Make it a great day and hurry back

May 18, 2025

As always service was great, reasonably priced and the advisor was first rate. Helpful, friendly and knowledgeable. More

by billwcpa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gage Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Longo Toyota of Prosper responded

We truly appreciate you taking the time to share your experience. It’s great to hear that, as always, you received excellent service at a reasonable price. We're especially glad your advisor was helpful, friendly, and knowledgeable — that’s exactly the experience we strive to provide. Team Longo

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