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Longo Toyota of Prosper - Service Center

Prosper, TX

4.9
450 Reviews

450 Reviews of Longo Toyota of Prosper - Service Center

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July 26, 2025

Lawrence was very attentive and kept me updated on the progress of my vehicle. Provided exceptional customer service!! More

by bwyatt.007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawrence Caudillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 24, 2025

Overall Professional quality work from start to end. My service advisor Lawrence did a great job with communication and explaining everything. More

by Thomas Lavender
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gage Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lawrence Caudillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Storment
Jul 24, 2025 -

Longo Toyota of Prosper responded

We appreciate you sharing your experience and trusting us with your service. It’s great to hear that everything was handled professionally from start to end. Lawrence will be glad to know his clear communication and thorough explanations made a positive impact. Make it a great day and please hurry back - Team Longo

July 22, 2025

Excellent service, professional and friendly. Made the whole process smooth, fast, and stress-free. Highly recommend. More

by Luispadilla0889
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawrence Caudillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2025 -

Longo Toyota of Prosper responded

We’re glad to hear the process felt smooth and stress-free for you. It’s always our goal to provide excellent, professional, and friendly service. Your recommendation means a lot! Hurry back - Team Longo

July 20, 2025

Cameron was very knowledgeable and very caring about his customers . Thank you for being so helpful and kind and always want to go extra miles . Will tell other friends to get their Toyotas serviced there t More

by Ladyjajones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Knott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Longo Toyota of Prosper responded

We’re glad to hear Cameron’s knowledge and care made a positive impact on your experience! Going the extra mile is what we strive for. Thank you for recommending us to your friends—we look forward to helping them too! Make it a great day - Team Longo

July 19, 2025

Unpleasant experience. They broke a part and I had to pay triple the amount and lost two hours. I will never return. I do not recommend it. More

by luisgonzalosegura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrea Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Longo Toyota of Prosper responded

Thank you for taking the time to share your feedback on DealerRater and for allowing us the opportunity to review, research, and respond to your concerns. Regarding your oil filter housing, we noted that it had been over-torqued at a different location. We advised you that attempting to remove it could result in breakage, which would require a replacement and incur additional costs. You approved us to proceed with the repair under those conditions. We also understood that you were in a hurry to get to the airport, so we prioritized completing the repair as quickly as possible—while still ensuring the quality and integrity of our workmanship. Team Longo Toyota of Prosper

July 19, 2025

The staff was very helpful and no hassle. It took a while for the servicing today but was taken care for for the delay. More

by Srinidhi.kuls87
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Lawrence Caudillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Longo Toyota of Prosper responded

We appreciate your patience during the wait and are glad our staff was helpful and made the process hassle-free. Thank you for allowing us to take care of you, and we look forward to serving you again! Team Longo

July 19, 2025

We have bought 2 different Toyotas from Longo over the last few years and have had excellent communication with both our salesman and Doug my service tech. I usually wait on my vehicles because service de More

by lslivermore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Longo Toyota of Prosper responded

We truly appreciate your continued trust over the years—it means a lot to us! We're glad to hear you've had excellent experiences with both your sales and service visits, and that Doug and the team continue to deliver fast, quality care. Thanks so much for the recommendation! Team Longo Toyota of Prosper

July 19, 2025

Andrew has made the difference in having a great experience in the service department and I have never had such personal care before. He is awesome! More

by Steven.canales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawrence Caudillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Longo Toyota of Prosper responded

We’re thrilled to hear Andrew made such a positive impact on your service experience! Providing personal care is what we strive for, and it’s great to know Andrew delivered just that. Thanks for sharing your kind words! Hurry back - Team Longo

July 19, 2025

Weston the service manager was great plus the AC mechanic solved our issue - all we’ll done 👍 More

by Webster.Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2025 -

Longo Toyota of Prosper responded

Weston and our AC mechanic will be happy to hear your kind words! We’re glad they could solve your issue and provide great service. Thanks for sharing your experience—well done indeed! Longo Toyota of Prosper Service Center

July 18, 2025

Coming to Longo Toyota in early 2018 was the best decision that has lasted several years! And the last time, July 15, 2025, like all previous visits an enjoyable experience! My business carries me More

by louisallen127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Araujo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lawrence Caudillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2025 -

Longo Toyota of Prosper responded

Thank you, louisallen127, for your kind and thoughtful words! We’re truly honored by your continued trust in Longo Toyota of Prosper since 2018. It’s incredibly rewarding to know that each visit, including your most recent one on July 15, 2025, has been a positive and memorable experience for you. We’re proud to have team members like David, Lawrence, and Daniel, whose dedication to care, professionalism, and leadership leaves such a lasting impression. Your recognition of their efforts means a great deal to all of us. Thank you again for your loyalty and have a wonderful weekend

Jul 18, 2025 -

louisallen127 responded

It's a small thing on my part compared to the superior quality received by me from your staff. Thank you all so kindly and wishing you the best always!!!

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