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Longo Lexus

El Monte, CA

4.9
2,140 Reviews

3530 Peck Rd

El Monte, CA

91731

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2,140 Reviews of Longo Lexus

June 25, 2025

Excellent customer service and my car was done on time very satisfied with the service More

by Sharmastan405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man Wong
Jun 25, 2025 -

Longo Lexus responded

Thank you for sharing your visit online and delighted knowing Man and the service team @ Longo Lexus took amazing care of you and your auto care needs. Hurry back!

June 23, 2025

I had a really good experience in Longo Lexus Fiona was friendly and patience Thank you Longo More

by milunickie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fiona Li
Jun 23, 2025 -

Longo Lexus responded

We're so glad to hear you had a great experience at Longo Lexus. Fiona will be thrilled to know her friendliness and patience made a positive impression. We truly appreciate your support and look forward to welcoming you back in the future!

June 23, 2025

James is my service advisor. He handles all. Mind free, didn’t need to ask for any concerns. He knows exactly all requirements for service the vehicle. More

by truonglloydRX350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Dahlstein
Jun 24, 2025 -

Longo Lexus responded

Thank you for your fantastic feedback. We look forward in serving you again soon - Longo Lexus

June 22, 2025

Beau Ly has been very professional and helpful every time I bring my vehicle in for services. I really appreciate it! More

by Kitty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Ly
Jun 23, 2025 -

Longo Lexus responded

We're so glad to hear that Beau has consistently provided you with professional and helpful service. It's always our goal to make every visit smooth and positive, and we look forward to continuing to serve you - Team Longo Lexus

June 22, 2025

The absolute BEST car purchase process EVER! Luis was very professional and helpful, answering all our questions. The process to purchase the car could not have been any easier or faster. I do n More

by pstiefel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Hernandez
Jun 23, 2025 -

Longo Lexus responded

Thank you for the amazing review! We're so happy to hear that your experience with Luis and our team was the best car purchase process you've ever had. Enjoy your new Lexus, and thank you for recommending Longo Lexus — we truly appreciate your trust and support!

June 22, 2025

Always a great experience when we have our car serviced thanks to your professional employees More

by rjenison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beau Ly
Jun 23, 2025 -

Longo Lexus responded

Thank you for the great feedback! We’re so glad to hear that you consistently have a positive experience with our service team. Hurry back - Team Longo

June 21, 2025

always helpful and courteous ! no pressure at all........ David finds discount coupons for me to apply to the service cost.. More

by trusthies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Parada
Jun 23, 2025 -

Longo Lexus responded

Thank you for your kind words. We're honored to serve you, hurry back - Longo Lexus

June 21, 2025

The salesman was very professional and non pushy. The sales office is very clean and modern. They did not add any additional fees to the purchase price. More

by JohnDRunner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jorge Alvarez
Jun 23, 2025 -

Longo Lexus responded

Thank you for your feedback on DealerRater. We're thrilled to hear that you had a positive experience with our team. We take pride in creating a no-pressure environment and maintaining a clean, modern space for our customers. Transparency is also very important to us. We're glad you appreciated our straightforward pricing. If you ever need anything in the future, don’t hesitate to reach out. Team Longo

June 20, 2025

They overpriced the vehicle and when I suddenly faced a problem they would not help me. The won’t answer my calls and texts. Is this how you treat a loyal customer of 30 years? More

by Sam24066
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ian Clubb, Calvin Wong, Kevin Lam, Victor Reyes
Jun 24, 2025 -

Longo Lexus responded

Thank you for taking the time to leave a rating and review on DealerRater. We’re sorry to hear that your experience may not have met expectations, and we sincerely apologize for any inconvenience or dissatisfaction you encountered. We also want to thank you for speaking with Victor Reyes and working together to resolve the matter. Your feedback is valuable, and we appreciate the opportunity to make things right.

June 20, 2025

From working out the details for my vehicle to getting it serviced here, it is such a pleasant experience. The information that was/is given is precise, which was important in getting back to my day at work. More

by Joca90620
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sergio Orozco, Jim Palmer
Jun 20, 2025 -

Longo Lexus responded

Thank you for sharing your experience! We're so glad to hear that everything from vehicle details to service—has been smooth and pleasant for you. Have a great weekend - Team Longo

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