Longo Lexus

Regarding Longo service department, the process to book appointments and get a loaner was efficient. The actual fixing of my car was not. I’ve had the same issue with the car since it was on warranty, st appointments and get a loaner was efficient. The actual fixing of my car was not. I’ve had the same issue with the car since it was on warranty, stereo turns off and screen turned purple then black. They could not figure out the problem until recently when my screen went complete black and had an error message. Problem? It was the stereo unit. Rep was already quoting over $4k even before they looked at the car. It ended up being $4.8k. I didn’t feel I needed to pay this since I did my part and took it while on warranty. Rep called Lexus Corp and he let me know they would only cover 50% of the cost, I guess I should be grateful right? I’d be paying at least $2.5k. The process of getting this fixed didn’t seem orthodox but I was told Lexus no longer produces the part needed, only refurbished is available from third party. I later took my car to mechanic who is Lexus trained and has his own shop. It was the exact same process and it cost me $1.18k. Longo was my go to place but I was disappointed that it took from 2016 until now to let me know what the real problem was and that the Lexus Corp would not own it and just fix my car. Times are tough and the fact that the job cost thousands less with someone else is ridiculous. The radio unit comes off in less than 5 minutes, I witnessed it myself. It’s going to take a couple of days more with my current mechanic but I’m saving $3.7k with him. The math doesn’t make sense to me. I’ve been quoted less for bigger jobs at Longo. Pricing seems arbitrary to me. Also, my wife needs a new car. Prior to us leaving the Lexus service area we walk over to the sales floor. There were at least 5 sales reps on the floor. We had our toddler with us as well and clearly visible to them. We were opening floor models and taking a look. None of the men there bothered to assist us. We just left, guess sales must be going great. More

I purchased a Lexus RX 350 from Longo Lexus. My salesperson was Monica and she went above and beyond to provide expert service. She even came in on her day off to help me find a vehicle. I think My salesperson was Monica and she went above and beyond to provide expert service. She even came in on her day off to help me find a vehicle. I think she should be promoted for being such a dedicated employee. She’s definitely an asset to Longo Lexus. 😊 More

We are returning customers. This was the second time we’ve purchased a vehicle at Longo Lexus. Jerry was very helpful in helping us find the vehicle that we wanted. Great ser This was the second time we’ve purchased a vehicle at Longo Lexus. Jerry was very helpful in helping us find the vehicle that we wanted. Great services. More

We feel Longo Lexus is the best dealership around. This is the 2nd time we have purchased a vehicle at Longo. Everyone was very helpful. This is the 2nd time we have purchased a vehicle at Longo. Everyone was very helpful. More

Came here for a 5 point inspection and was treated with friendly courtesy during my visit. Technician was able to provide answers to my questions and options. Provided service beyond my expectations. Would friendly courtesy during my visit. Technician was able to provide answers to my questions and options. Provided service beyond my expectations. Would definitely recommend others to come here for their cars needs. More

Longo Lexus gets high marks from me. From the minute I arrived, David, took the time and listened to the car problem I was most concerned about, even listening for the noise, himself. He From the minute I arrived, David, took the time and listened to the car problem I was most concerned about, even listening for the noise, himself. He went above and beyond, I felt, to help me. More

Brought my car in for service with my advisor Beau. He’s always attentive, courteous and a good communicator. Great customer service. He’s always attentive, courteous and a good communicator. Great customer service. More

Friendly, knowledgeable, outstanding, service. My car is always ready when promised and this last service visit was no exception. My car is always ready when promised and this last service visit was no exception. More

The best dealership I have dealt with. Very professional employees that go the extra mile to service their customers! I would recommend them to any car owner! Very professional employees that go the extra mile to service their customers! I would recommend them to any car owner! More

Excellent service! Veronica was courteous and the whole experience was great! I will definitely be coming back. Veronica was courteous and the whole experience was great! I will definitely be coming back. More