Longo Lexus

They overpriced the vehicle and when I suddenly faced a problem they would not help me. The won’t answer my calls and texts. Is this how you treat a loyal customer of 30 years? problem they would not help me. The won’t answer my calls and texts. Is this how you treat a loyal customer of 30 years? More

Doing business with Longo Lexus is very strange forward. They have a policy of not charging over MSRP. They have the best customer service in SoCal. They have a policy of not charging over MSRP. They have the best customer service in SoCal. More

They are always very helpful and accommodating. Their employees are knowledgeable about their products and courteous. Their employees are knowledgeable about their products and courteous. More

I recently had my car serviced at Longo Lexus, and I couldn’t be more impressed with the entire experience. From the moment I arrived, the staff was professional, welcoming, and incredibly attentive. Th couldn’t be more impressed with the entire experience. From the moment I arrived, the staff was professional, welcoming, and incredibly attentive. They made the entire process seamless and stress-free. Francis was highly knowledgeable and took the time to explain everything clearly. They kept me updated throughout, and my car was ready right on time—clean, running smoothly, and in perfect condition. I truly appreciated the level of care and attention to detail. What stood out most was their customer-first attitude. Everyone I interacted with—from the service advisors to the technicians—treated me with respect and went above and beyond to ensure I was satisfied. Longo Lexus has definitely earned my trust and loyalty. If you’re looking for top-notch service, honesty, and professionalism, this is the place to go. Highly recommend! More

My service advisor, Francis Saldana was very friendly and helpful. He explained what needs to be done and how long it’s going to take to have the service completed. helpful. He explained what needs to be done and how long it’s going to take to have the service completed. More

I purchased my ES new in 2012 from Longo and have never taken it elsewhere even though the drive doing so is a bit tough. I’ve had many different consultants over the years and all have been great and Beau taken it elsewhere even though the drive doing so is a bit tough. I’ve had many different consultants over the years and all have been great and Beau Ly continues the excellent and professional service Longo is noted for. More

Great service. Juan was great, attentive and informative. Looking forward for the next service due. Juan was great, attentive and informative. Looking forward for the next service due. More

Francis is always helpful and take the extra time to explain what services are critical and needed, explain what services are critical and needed, More

Very professional! Polite, very nice staff, we feel welcome! Whole fam got their car from this dealership! Customer service is important! Glad they have a play area for Polite, very nice staff, we feel welcome! Whole fam got their car from this dealership! Customer service is important! Glad they have a play area for kids and coloring book! They also have other drinks not just coffee! Only problem is the car cleaning, when you buy a car or even get it car washed after service they dont really clean it good, my wheels were still very dirty and mirrors werent wiped good you can still see the marks/dirt. They need to do a little better with the cleaning especially if cars are being bought brand new because Lexus is expensive! We usually get our cars here so hopefully the new hire people do better because people before usually do a good job! Other than that highly recommend this place! They just need to bring in more SUV! More

Veronica assisted me while getting my car serviced. She was very helpful, kind, & polite. She made my experience great. She was very helpful, kind, & polite. She made my experience great. More