Longhorn Nissan

I visited Longhorn Nissan after seeing a vehicle online for my teenage daughter and I came prepared to pay cash for the vehicle. Unfortunately, this ended up being the worst dealership experience I have ev for my teenage daughter and I came prepared to pay cash for the vehicle. Unfortunately, this ended up being the worst dealership experience I have ever had. 1.) I planned to use my American Express card for the purchase so I could earn miles. Brianna explained that I could only put $5,000 on the card and that there would be a 5% fee for doing so. While not ideal, I accepted that and was still prepared to move forward and pay the remainder in cash. I can't get the miles and pay an extra $150 in a fee, no big deal. 2.) The real issues began when we went outside to test drive the vehicle. I sat in the driver’s seat, and the car would not start. This was not the experience I expected from a dealership, especially for a vehicle being actively advertised for sale. Even after that, I was still willing to give the dealership the benefit of the doubt, assuming it may have been a one-time issue. 3.) However, when we went back inside, there was no real apology or concern from Brianna. She simply stated that she would have the service team look at it. The lack of urgency or professionalism made it seem as though this type of situation was normal. 4.) We then sat down to discuss numbers, and I learned there was an additional $3,000 fee added to a vehicle listed at $9,995. That is nearly one-third of the vehicle’s listed price. To put that in perspective, it would be like purchasing a $60,000 vehicle and being told there is an additional $20,000 in dealer fees (1/3 of the price). When I asked what the fee was for, I was told the dealership was “certifying the car.” When my mother asked what exactly was being certified, the response was simply, “The car.” That answer did not inspire confidence and confirmed Brianna's lack of knowledge. 5.) I later learned that the $3,000 was apparently for a mandatory warranty package, which included items such as powertrain coverage and oil changes. I asked whether there was a lesser option or whether the warranty could be declined, and I was told no. I should have the option to purchase my own warranty or have oil changes done at a vendor of my choosing. Making a warranty mandatory at a cost equal to nearly one-third of the vehicle price is unreasonable. 6.) I then asked to speak with a manager, and Brian became involved. Unfortunately, his response was no better. When I explained that the vehicle would not start when we attempted to test drive it, his response was essentially, “Cars have over 100 parts. It happens.” There was no meaningful apology, no accountability, and no effort to make the situation right. The overall tone from both Brian and Brianna was dismissive and unprofessional. I found it interesting because this could've been an easy cash deal. 7.) I also asked to keep the paper with the price quote (i.e., price of the car, 1/3 of the price to certify the car - in Brianna's words, and the taxes). I was told that I could not have the paper. The best that could be done is "some" of the information could be written on a sticky note. 8.) Gum for Brian's breath. I was not going to address this but because he was so rude, let's continue the transparency. His breath was so horrible. He was sitting across from me and I could smell it. I just left Pappadeaux (eating Seafood) and his breath was the worst smell of the day. However, his breath matched his (Brian's) and Brianna's customer service and the quality of Longhorn Nissan's cars. It all reeked. We visited Lexus of Grapevine, and the difference was night and day. Their customer service was excellent, the process was transparent, and there were no unreasonable mandatory fees equal to one-third of the vehicle price. We did not have to ask to keep the paper of the price quote. It was willingly given. Some may say that a Nissan dealership should not be compared to Lexus, but good customer service is free. Professionalism, transparency, and courtesy should be standard at all dealerships. More

I highly recommend longhorn Nissan, Mr Billy B-wash Washington was very helpful And went out of his way to make every possible obstacle to make a car dream come true thank you. ReyJasso highly recommen Washington was very helpful And went out of his way to make every possible obstacle to make a car dream come true thank you. ReyJasso highly recommended More

Billy Washington was a lifesaver and a great person to my assist me with all my needs. i purchase a 2020 nissan kicks from BWASH. assist me with all my needs. i purchase a 2020 nissan kicks from BWASH. More

Mr. Billy Washington was patient and fully understanding of my situation, he made the swap 100% easier (plus it’s always great to work with a fellow musician) of my situation, he made the swap 100% easier (plus it’s always great to work with a fellow musician) More

Kendrick was an absolute pleasure and a lifesaver when it came to buying my 2026 Nissan Kicks came to buying my 2026 Nissan Kicks More