Long McArthur Inc

Mike Bayard and the rest of the team provided some of the best customer service I have received in years. When I recently purchased a new vehicle, this courtesy carried over to the finance, aftermarket, and best customer service I have received in years. When I recently purchased a new vehicle, this courtesy carried over to the finance, aftermarket, and services departments. Fast friendly assistance, very organized. More

Lonnie made the whole process of my trade in super easy and quick, they also gave me a great offer I couldn’t turn down. I was able to walk off the lot with a nice new mustang that I fell in love with. Eve and quick, they also gave me a great offer I couldn’t turn down. I was able to walk off the lot with a nice new mustang that I fell in love with. Everyone I met with at Long MacArthur was very helpful and professional. I was highly satisfied with the whole process and would definitely recommend Lonnie (and the dealership) to anyone looking to purchase or trade in their vehicle. More

Made buying a truck from out of state easy best experience ever with long MacArthur experience ever with long MacArthur More

UPDATE: After writing the review below I was immediately contacted by Long McArthur. Kevin Sander, the Sales Manager, arranged an suitable loaner and retrieved the truck from Rusty Eck Ford for service at contacted by Long McArthur. Kevin Sander, the Sales Manager, arranged an suitable loaner and retrieved the truck from Rusty Eck Ford for service at Long McArthur. Unfortunately, after several weeks of unsuccessfully attempting to repair the truck I asked to terminate the sale. Much to my surprise Long McArthur not only agreed to buy back the truck, they shipped another one in from Colorado as a replacement. I've had the replacement vehicle now for a couple of weeks and am very pleased with it. Kudos to Kevin Sander and Jeff Hamilton for working with me to get this issue resolved. I would by again from Long McArthur Original Review: August 11th 2022 I purchased a 2021 Ford F-150 Platinum with 10,500 miles on the odometer for OVER original sticker ($70K PLUS). Less than a week later the vehicle broke down. I called your Service Center, spoke with Scott, and was told I had to go to the end of the line and it would be at least two weeks or longer before they could even look at my truck you just sold me. I contacted my sales person, Jeff Hamilton, who along with his manager was able to arrange for my vehicle to be worked on and was provided a loaner. Kudos to Jeff as he has been very helpful and responsive. I returned the vehicle on August 17th and was informed on August 22nd it was all fixed and had been turned over to the detail folks for application of the protection package I purchased. GREAT!! I get a call on August 23rd vehicle is ready and I drive the one hour trip from Park City to pick up my truck. I had to ask for paper work on what was done as none was provided at pickup. I drove the truck home and didn’t even make it to my driveway before all the issues I brought it in for had returned. I called Scott at the Service Center once again and described what had happened and he assured me it was safe to drive. I then made a new appointment to bring it back for repairs that should have been completed the first go round. A short time after talking with Scott I took the vehicle to QuickTrip for gas and upon leaving the truck went into limp mode. I was barely able to make it the two miles home. I contacted Scott once again on August 24th to inform him I now had an undrivable vehicle. While Scott was sympathetic, the only solution he would provide was a loaner and instructions on how to call Ford Roadside to have my truck towed to one of the two local Wichita Ford dealerships. So now my new truck is setting at Rusty Eck Ford waiting until at least September 13th to be looked at according to them and I have a base model XLT to drive which was basically what I traded in. I find it unfathomable that this is an acceptable way to treat a brand new customer. Other Issues: Truck was advertised as having BlueCruise . . . it did not. I asked it be updated per Ford memo of 01/27/2022 for 2021 F-150 models with the Ford Co-Pilot360™ Active 2.0 Prep Package. Tech installed one Power-Up update to version 2.8.2 but did not test if BlueCruise was functioning which it is not. I repeatedly told Scott and Jeff there were numerous codes on the vehicle and visible in FordPass Connect. Tech only found a single PCM code and either didn't bother to scan the other modules or just ignored the codes. I do NOT recommend Long McArthur Ford . . . . More

Ryan will go above and beyond what is required of him to make sure you are satisfied with your purchase. Ryan will make sure to find what you are exactly looking for. make sure you are satisfied with your purchase. Ryan will make sure to find what you are exactly looking for. More

Working with Kyle at Long McArthur Ford was a great experience. He made the process simple from start to finish. Kyle made buying my Lincoln Nautilis so easy and his assistant Darian was also great. experience. He made the process simple from start to finish. Kyle made buying my Lincoln Nautilis so easy and his assistant Darian was also great. Overall great experience and I highly recommend working with Kyle and the team at Long McArthur. I will definitely buy from him in the future! More

I asked Brian's paint shop to finished up some repairs on my truck F150 which included getting the seatbelt light indicator to turn off. Brians Paint shop schedule the appointment with Ford service departme my truck F150 which included getting the seatbelt light indicator to turn off. Brians Paint shop schedule the appointment with Ford service department on 8/15/2022 at 10:15 am After 3 days the service department called me and said that they needed to order a part that was back ordered and not sure when it would be in. I told the service tech to call Brian's Paint shop to pick up the truck. They never called Brian and I only know this as I called Brian's Paint shop today 8/26/2022 and they said they did not have it. Very disappointed that it took them 3 days to figure out that they had to order a part and never called Brian's Paint shop to have the truck picked up. Dan Helm More

This dealership has got me to switch from Chevy to ford just on their customer service alone. Always there to help when needed! Derrick and Niles are some of the best of the best! Will definitely be buying just on their customer service alone. Always there to help when needed! Derrick and Niles are some of the best of the best! Will definitely be buying more vehicles there! More

Lonnie was very professional. He listened and took the time to know that I really liked the vehicle. The others in the dealership were friendly and polite. He listened and took the time to know that I really liked the vehicle. The others in the dealership were friendly and polite. More

Darin Lee is always professional and upfront with me. He kept me updated on my new truck order until it arrived. Then the trade-in and purchase was seamless. I have no reason to go to any other dealer He kept me updated on my new truck order until it arrived. Then the trade-in and purchase was seamless. I have no reason to go to any other dealer or salesman. Keep up the good work Darin. More