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Long McArthur Inc

Salina, KS

4.6
1,545 Reviews
Long McArthur has been family owned and operated since 1951, we are currently on our 5th generation. We are Driven to Give Back to our community giving financially to many local charities and like to help out by giving of our time as well. We are the #1 Ford Super Duty dealer in Kansas 3 years running. We like our custom vehicles being a Roush, Shelby, and Custom Off Road Truck dealer. So if you are looking for something special, then check out our vehicles.
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3450 S 9th Street

Salina, KS

67401

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Showing 1,545 reviews

February 18, 2012

I have purchased 4 vehicles from Long McArthur. Two within 6 months of each other. The sales experience was very good. The service department was horrible. The Explorer required service that was not More

by drangerw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager David
Feb 21, 2012 -

Long McArthur Inc responded

My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve your experience. I think I remember when you came in to pick up your Explorer out of service after they were closed and the sales department was still open. I think the Explorer rearview mirror had a wire exposed and I called one of our technician at home and he came to the dealership and fixed it for you. We try to make things right for you when we things do go exactly as expected. I checked with our Service Manager and I think the suspension issues on your Ranger was within Ford factory specifications, which according to Ford as long as it is within 1 inch it is good. I was also told that we called in a Ford Engineer to look at it and it was 1/2 inch off and he worked on it and got it down to 1/4 inch, well within Ford factory specs. Again, I'm sorry for your experience, I'm trying to think of a way to resolve your concerns but it sounds as if we have done everything we can to fix your vehicle at the time and since it has been traded away from you, I hope you will let us give you a chance to make it up to you and help you in the future.

February 14, 2012

I would recommend anyone looking to purchase a car to visit with Scott Sitton. He did a wonderful job by first creating an enviroment that made me feel relaxed and comfortable. He answered my questions More

by amberlyn20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Scott Sitton
February 13, 2012

Darin Lee and Long McArthur Ford provided an excellent car buying experience. They went above and beyond to help me find the car that fit both my financial needs and my personal wants. The experience itse More

by lisaquirke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Darin Lee
February 11, 2012

SALES WAS EXCELLENT. EVERYBODY WAS HELPFUL. I WAS HAPPY WITH THE 2011 FORD PICKUP. I WOULD RECOMMENDED EVERYBODY TO GO TO LONG MCARTHUR FORD. A BIG THANK YOU TO DARIN. More

by wayne678
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : DARIN LEE
February 05, 2012

Rick Rein was one of the most professional saleman i've every dealt with. He was respectful and provided space while my browsing of vehicles occured. If this salesman didn't know an answer to a question i More

by Jackrx69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Rein
February 04, 2012

Had a great experience in buying my new used car!! Mike Solis went above and beyond to help me get a really great deal! They even include a free car wash with service!! Best experience ever!! More

by TiaR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Solis
February 02, 2012

Mike was very friendly and went beyond what was necessary. He made us feel very welcome and comfortable. He worked very hard to make the perfect vehicle affordable for us. We will always deal with More

by shhaley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Solis
January 27, 2012

We were searching for a used car. We went to this dealer, and looked many different times with no one ever coming out to help us. We finally decided we were interested in a couple of cars and went i More

by bjae_2001
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
unsure of person's name; did not help
January 18, 2012

Worst experience ever. I will never recommend this dealership to anyone. Not only did the salesman lie to us about the availability of what we were looking for; we have gotten the run around for sever More

by unsatisfiedKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Peterman, Mike Solis
January 18, 2012

My wife adn I had a great car buying experience with Austin. We came in an hour before closing time expecting to just look around. Austin was willing to work with us past closing time to get our car p More

by CManess
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Austin Ward
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