Long McArthur Inc

I have taken my 2009 Ford Edge to Long McArthur's dealership since I bought it new for all routine service. I live in Concordia so it does take some planning since I save up other errands to run as w dealership since I bought it new for all routine service. I live in Concordia so it does take some planning since I save up other errands to run as well. The first couple of times I was very impressed with the service, the turn around time, and happily suprised that my car was give back to me washed. In April, when my car was serviced, I admit I was disappointed that my car wasn't washed like it had been on all the previous appointments. Last Friday, July 29th, I had an appt. at 3:00 to have my Edge serviced and the tires rotated. I brought in my coupon for "The Works" and gave it to Alex. I took a seat and waited what I thought would be less than an hour. After an hour and fifteen minutes I got up and waited next to the service desk where Alex works. I was ignored. After one hour and thirty minutes I walked up to Alex and explained that I was on a schedule and was quickly running out of time. He told me it would just be a few more minutes. Fifteen minutes later my car came out of the shop. My compensation for over an hour and forty-five minutes of my time was a $7 discount. I was not even given the courtesy of knowing why my service took so long. Oh, and again, my car was not washed. I happened to see the one page ad in the Salina Journal Sunday advertising "The Works" and a car wash with every service. Really? That was not the case with me. I have three months to decide what dealership will be servicing my car. I'm not sure it will be Long McArthur. Kari More

Awesome Job !!! this is my third time buying a car from Long McArthur,two thumbs up :0). Billie is an outstanding salesman, he always goes the extra mile to make a customer happy. Long McArthur,two thumbs up :0). Billie is an outstanding salesman, he always goes the extra mile to make a customer happy. More

Dave was very friendly and fun to work with. He was solely focused on meeting our needs. We bought a red candy metallic 2010 Mustang GT 4.6 liter V8 automatic from him in February. It was the one we ha solely focused on meeting our needs. We bought a red candy metallic 2010 Mustang GT 4.6 liter V8 automatic from him in February. It was the one we had picked out on the website. Very nice car. We saw the grabber blue Mustang on the floor and fell in love with the color. Unfortunately for us it didn't have auto transmission. I visited with Dave on May 28 and told him I couldn't stop thinking about the grabber blue. He said he would look for one with auto transmission. Two weeks later, on June 11, we traded the 2010 GT for a 2011 GT 5.0 liter V8 with auto transmission--in the grabber blue! Dave had located it at a dealer in Missouri. What an awesome car! (What an awesome salesman!) And the really cool thing about it was the fact that it was a total surprise for me. Dave had only told me he had a signed Roush poster for me, which I was already thrilled about. He also took the time to help me sync my cell phone up to the car and showed me how to use the sync with my iPod. So cool! And the 0% financing for 60 months was a great deal too. The service department was very good fitting us into the schedule to install the remote start also. So in conclusion I just can't say enough about what a great experience we had at Long McArthur. Everyone made us feel welcome. It is definitely the place to go to buy a new or used vehicle, and that is why I give them a 5.0 rating. ("5.0"--I LOVE it!) Thank You, Dave Ellett and Long McArthur! You guys ROCK!!! :) More

I was looking for a good deal on a new truck and thought I would try Long Mcarthur as I had heard good things from friends and family.I called Darin, told him what I wanted in a truck and payments,and then I would try Long Mcarthur as I had heard good things from friends and family.I called Darin, told him what I wanted in a truck and payments,and then drove to Salina from Manhattan to talk and take a look. He found me what I was looking for and made it work in my payment range.I was very immpressed with Darin and the dealership, I would recomend them to anyone. More

I can send Ben an e-mail and advise him what we want and he has it ready when we walk into dealership. The service dept for add ons later were great, friendly, kept us informed and provided a loaner car whi he has it ready when we walk into dealership. The service dept for add ons later were great, friendly, kept us informed and provided a loaner car while work was preformed as promised. More

The sales team was extremely friendly and exceeded my expectations, they got me a great deal on my new fusion and spent a lot of time getting my financing approved. expectations, they got me a great deal on my new fusion and spent a lot of time getting my financing approved. More

They exceeded my expectation. They went above what was expected. They worked well on my trade in. This is second car I have bought from them and I will buy more. They helped clean up my old car which gave expected. They worked well on my trade in. This is second car I have bought from them and I will buy more. They helped clean up my old car which gave me a beeeter value. They also did a very good job of letting me test drive. More

Wished to purchase a 2011 F-150 to replace my 2001 F-150. Emailed Jesus Solis with my requirements and he had quotes ready for me to review. Spoke with Derek Lee about a vehicle I located at another dealersh Emailed Jesus Solis with my requirements and he had quotes ready for me to review. Spoke with Derek Lee about a vehicle I located at another dealership(online) and he had one similar to it there. Made the appointement on May 7th, got there at 4:30 with Mike having all paperwork ready. Drove off at 6:30 EXTREMELY HAPPY!!! Great personnel to work with. No pressure of any kind and they treat you with respect as a person, not just a sale. I'd recommend them to anyone wishing to purchase a Ford vehicle. More

All of the people that I have dealt with at Long McArthur Ford have always been friendly and pleasant to work with. About a year and a half ago, I dealt with Jason Hawkins on the purchase of a 2010 Ford Fus Ford have always been friendly and pleasant to work with. About a year and a half ago, I dealt with Jason Hawkins on the purchase of a 2010 Ford Fusion. He was very helpful and easy to work with so I asked for him when looking for a new Ford Escape. I would recommend Jason and Long McArthur for a good deal and great service. More

I love this dealership, from sales to service and everything inbetween, they are top notch. I am always well treated, listened to and taken seriously. Long McArthur is one of those rare finds in auto everything inbetween, they are top notch. I am always well treated, listened to and taken seriously. Long McArthur is one of those rare finds in automobile dealerships, they care about the customer. The service department is always friendly and keeps me well informed. Each time I take my vehicle in for service they are prompt, attentive and it is great getting my vehicle back as clean or cleaner than when I went in. Taking the time to go over what they did and what may need to be done in the future regardless of how busy they may be. More