Long McArthur Inc

Wished to purchase a 2011 F-150 to replace my 2001 F-150. Emailed Jesus Solis with my requirements and he had quotes ready for me to review. Spoke with Derek Lee about a vehicle I located at another dealersh Emailed Jesus Solis with my requirements and he had quotes ready for me to review. Spoke with Derek Lee about a vehicle I located at another dealership(online) and he had one similar to it there. Made the appointement on May 7th, got there at 4:30 with Mike having all paperwork ready. Drove off at 6:30 EXTREMELY HAPPY!!! Great personnel to work with. No pressure of any kind and they treat you with respect as a person, not just a sale. I'd recommend them to anyone wishing to purchase a Ford vehicle. More

They exceeded my expectation. They went above what was expected. They worked well on my trade in. This is second car I have bought from them and I will buy more. They helped clean up my old car which gave expected. They worked well on my trade in. This is second car I have bought from them and I will buy more. They helped clean up my old car which gave me a beeeter value. They also did a very good job of letting me test drive. More

All of the people that I have dealt with at Long McArthur Ford have always been friendly and pleasant to work with. About a year and a half ago, I dealt with Jason Hawkins on the purchase of a 2010 Ford Fus Ford have always been friendly and pleasant to work with. About a year and a half ago, I dealt with Jason Hawkins on the purchase of a 2010 Ford Fusion. He was very helpful and easy to work with so I asked for him when looking for a new Ford Escape. I would recommend Jason and Long McArthur for a good deal and great service. More

We must give this dealership a very high rating for working with us the way in which they did. They kept very active contact to try to make this transaction work. They even DELIVERED the car out of S working with us the way in which they did. They kept very active contact to try to make this transaction work. They even DELIVERED the car out of State!!!! How wonderful is that? The personel at this location all worked together to make this transaction very satifactory!!!! I give them the highest of ratings. Thanks again. More

I have very little time during the day and when I get vehicles serviced it is often without an appointment, this never seems to be a problem with the maintanance department. My needs have always been tak vehicles serviced it is often without an appointment, this never seems to be a problem with the maintanance department. My needs have always been taken care of in short order. My wifes car needed tires and I was not able to take care of it, they went to her place of work, picked up her car and replaced the tires with no effort expended by myself or my wife. This is the type of service that will cause me to purchase a car from a particular dealership. I have 2 dealerships that I will trade with for new car purchases, this is because of the service department. Long Mac is on this list. More

I love this dealership, from sales to service and everything inbetween, they are top notch. I am always well treated, listened to and taken seriously. Long McArthur is one of those rare finds in auto everything inbetween, they are top notch. I am always well treated, listened to and taken seriously. Long McArthur is one of those rare finds in automobile dealerships, they care about the customer. The service department is always friendly and keeps me well informed. Each time I take my vehicle in for service they are prompt, attentive and it is great getting my vehicle back as clean or cleaner than when I went in. Taking the time to go over what they did and what may need to be done in the future regardless of how busy they may be. More

I had a warranty item and th;ey took care of it in a very timely manner. I called the dealership and told them of the problem, and they ordered the part to be in the very next day. I was in Salina two days timely manner. I called the dealership and told them of the problem, and they ordered the part to be in the very next day. I was in Salina two days later, and the part was there for me. They made a special effort to get it to me after hours. More

Pricing on my new F250 was great compared to other dealers I checked. Ben Ashmore, my salesman was knowledgable on the F250 and was able to answer all my questions. There was a lot to choose from at L dealers I checked. Ben Ashmore, my salesman was knowledgable on the F250 and was able to answer all my questions. There was a lot to choose from at Long Mcarthur. About every color and a lot of different options on every pick-up. Everyone I worked with was very friendly. More

I think they should wash your car they use to do that service we do drive 80 miles to get the oil change and bought the car there. I think there has been alot of changes made in the last 6 momths in the service we do drive 80 miles to get the oil change and bought the car there. I think there has been alot of changes made in the last 6 momths in the sales Dep. I think washing the car when they done with the oil change should be done. More

I took my 2010 Pickup in for an oil change and tire rotation. A service tech exited another customers vehicle and didn't place the car in park and that car rolled down the hill and hit my truck. I trad rotation. A service tech exited another customers vehicle and didn't place the car in park and that car rolled down the hill and hit my truck. I trade vehicles once a year so I decided to change early when this happened. The sales staff Jason and sales manager Kevin were very helpfull during the this issue. Once the vehicle is wrecked it looses value. It had to be traded. I was very difficult to find a vehicle since I had no intentions of traiding at this time. My truck was seven months old. Jason and Kevin worked hard to make a bad situation better. Now the problem that came up is the truck that was ordered for me from Texas was brought to Long Mcarthur. I drove this truck straight from the new car bay directly to the Paint and Body shop because the truck had a dent in the door, rock chips on the front left quarter panel and rock chips on the front of the vehicle. Yes I drove from the new garage area where you pick up the new vehicle to the paint shop. I was already hot. I asked for a new vehicle to be ordered. We went down hill from here. The General Manager the Highest person in managment was rude with me. I told them since you cant get me a new vehicle from the factor give me FREE DVD's. If they would have ordered me a new truck I would have been happy. I am buying a 40,000.00 vehicle and this truck has to be painted now. The General Manager tried to pull the hood over my head and tell me that he could cancel the tranaction (paperwork I had signed already for the truck) and just give the keys back to my damaged truck since I wasn't a UNHAPPY customer and he( General Manager ) didn't want a unhappy customer. WOW, ARE YOU KIDDING ME. He said he could just tear up the paperwork since the paperwork was not official until the state received the paperwork. Dirty Pool! Derek was rude and didn't represent the buisness well for being the top person in charge. So, I received a 40,000.00 truck that was damaged and then painted. Then the GM said over the past four years Long McArthur didn't make any money off of my buisness. So the truck comes out. You are not making money off of me so I can carry on somewhere else. They gave me a few bucks for my trouble since I didn't want there service to do anymore work on my vehicle. I have bought four vehicles from them over as many years. When Ford was hurting they wanted your buisness. Now that they are on there way up you are just a document. Thanks Kevin and Jason for the several hard years and dedication you did for me your customer. General Manager, I hope you don't make 15 years in the buisness. Yea, he made sure to let me know he was fourteen years in the buisness. I only buy one new vehicle a year but I hope at the end of next year you notice the buisness I gave you is missing and the buisness that I pushed you was is gone. More