Long McArthur Inc

My husband and I were shopping for a new car. This is our 16th car purchase. Of all the people we have worked with on car purchases, Monte is one of the 2 who have done the best job. He was helpful wit our 16th car purchase. Of all the people we have worked with on car purchases, Monte is one of the 2 who have done the best job. He was helpful without being over bearing. He made both of us comfortable and was completely open and honest during the full process. If he did not know the answer for a question, he went out of his way to find the facts. He worked hard to make sure the vehicle we bought was a good fit and that we were entirely comfortable with it. Everyone we worked with at Long McArthur provided excellent service. I would not hesitate to recommend Monte and work with him again in the future. More

Excellent Service, no pressure to buy. Let me test drive whatever i liked! Worked with my budget to get my payments right where they need to be. Couldn't Ask for a better Dealership. whatever i liked! Worked with my budget to get my payments right where they need to be. Couldn't Ask for a better Dealership. More

Darin made our trade an amazing process. His customer service skills, by far, surpass any salesperson we have met. We recommend him to anyone buying. We traded a mustang convertible for a mercury milan service skills, by far, surpass any salesperson we have met. We recommend him to anyone buying. We traded a mustang convertible for a mercury milan and are amazed at the price we got, the warrunty and the way we were treated. the price ... amazed is too non-descript. We truly believe that this is the best dealership around and we have purchased four cars in two years. Every experience has been very easy, very rewarding and very much so an asset to our family. Thank you, Darin! More

Let me start by saying I have purchased somewhere in the vicinity of probably 15 vehicles from Long McArthur which most recently included 2 new Lincoln MKZ's today. I have purchased Lincoln cars, Ford F-15 vicinity of probably 15 vehicles from Long McArthur which most recently included 2 new Lincoln MKZ's today. I have purchased Lincoln cars, Ford F-150's, Ford F-250's, and a Raptor from LM. If you want to get a relationship with a dealer, this is the location for you. Even on my first trips several years back it was not the standard high pressure "what do we have to do to make this sale" type of dealership. After building the relationship with the dealership, I now purchase vehicles primarily through email and know everyone on a first name basis. There is no pressure to buy, I am able to try out anything I am thinking about purchasing, and have custom ordered several new vehicles without a hitch. My longest relationship is with Kevin Sander who is the General Sales Manager now, and if you want to see a guy that always has a smile on his face this fellow amazes me that he never seems to have a bad day. Very down to earth and doesn't try any trickery or other tactics since he is a manager. He basically utilizes facts and how he arrived at them to negotiate what is fair for the buyer and the seller. Keep in mind every dealership has to make a profit and each patron should also feel like they got a good deal. Kevin has never made me think I didn't get a good deal. Whether it is the price of my trade in, or the price of an outright buy I always feel like I got a good deal. In a couple of words, this fellow is simply an honest and nice guy that tries everything he can to make the customer happy. Ben Ashmore has been my sales consultant for several years and also does everything within his power to make sure the purchase is flawless and as painless as possible. We all know that buying a car isn't always the most fun activity one does in their lifetime but dealing with Ben makes it not seem bad at all. He is a funny guy that you can rest assured will send you personal letters with his patented face drawing that he does by hand once you are his customer. If you see something you didn't understand, want more information on, need help finding a fit for your needs, etc. Ben will do whatever he can to get you all setup and get you any information or explanations you may desire. You will just have to buy something from him to know what the hand drawn face picture looks like! Rob Murphy has been my finance guy since he started there a few years back and again this is not your typical dealership finance guy you would expect to run in to. He explains everything thoroughly without boring you to death. He quickly explains additional options in enough detail to understand what other items are available if you would like them but in no way pressures you to do any of them. Whether it is an extended warranty or paint protection, or just understanding your purchase, Rob is precise and fun to deal with. Again, no pressure anywhere in the process..... Derek Lee is the General Manager of the dealership and I have known him for years as well. I hate to admit it but every time I walk in these days (which isn't often since I now live in Kansas City and they are in Salina), he calls me "Easy Money". It is just a sign of how they build relationships with their customers instead of the customer just being a name in the system. I know he calls me that as I am a frequent buyer and usually (but not always) buy something when I am looking at a potential vehicle. His name for me is far from offensive as it is actually accurate. I don't take much effort to sell as I always know I am getting a good deal after so many transactions. Another great fellow at this dealership.... I know this is a rather long review but I cannot begin to tell you how easy and painless this dealership is to deal with. I would recommend this crew for anyone looking to purchase a vehicle. I have only had a couple of vehicle warranty issues over time that I purchased from them and the typical question these days is "Where are you and when can I send someone to get your vehicle so we can get it taken care of?" This isn't a car mill that runs you through the line and then forgets about you. In short, if you want a car/truck/SUV, I have dealt with many dealerships and this one is by far the absolute best one I deal with. I am not just a Ford or Lincoln guy, I deal with other types of dealerships as well depending on what I am looking for and this dealership is by far the easiest to get a deal done with. Aaron S. More

Completely satisfied with the purchase of new Escape; know the dealership and salesman very well, trust them and would recommend them to others wanting to purchase Ford products know the dealership and salesman very well, trust them and would recommend them to others wanting to purchase Ford products More

Friendly and extremely easy to work with! Straight shooters, no monkeying around! They work with you to get it where YOU want, and if that doesn't happen they try harder!! Thanks Scott!!! shooters, no monkeying around! They work with you to get it where YOU want, and if that doesn't happen they try harder!! Thanks Scott!!! More

Derek Lee, the GM, was wonderful in setting me up with Chris Spall, my sales rep, who not only made me feel comfortable selecting an SUV; but also, helped me to make the best informed decision. Then, whe Chris Spall, my sales rep, who not only made me feel comfortable selecting an SUV; but also, helped me to make the best informed decision. Then, when my new car was involved in a wreck just a little over a week after I purchased it, he made sure that I got a loaner & that the body shop was making my SUV look just like new. Service after the sale is the hallmark of Long McArthur Ford! Danielle Norwood More

I was pleased with the over-all experience. Friendly staff and a fair price. Monte was great and really worked hard to locate the car we were looking for. I would recommend Long Mac to my friends. staff and a fair price. Monte was great and really worked hard to locate the car we were looking for. I would recommend Long Mac to my friends. More

Rob is a really nice salesman to work with. He wasn't pushy but was really understanding and patient. He worked with me to get a good price on my car and to get everything to worked out great. The salesp pushy but was really understanding and patient. He worked with me to get a good price on my car and to get everything to worked out great. The salespeople were really friendly and helpful. They really seemed to care about their customers and potential customers. More

I have worked with Darin for years now and the service is always fantastic. This time around I told him the price I wanted to stay at, where I would like to see the interest at. Since he has sold me severa always fantastic. This time around I told him the price I wanted to stay at, where I would like to see the interest at. Since he has sold me several cars he knows what I want. This keeps me from wasting my day at the dealership. This time it took a bit longer to find the right car, but we found it. Couldn't be happier. This is why I gave all 5's. My interest was lower than expected. My payment stayed where I wanted it, and Darin found they car that spoke to me. More