Long McArthur Inc

Lonnie and staff were great. Long Mac made buying easy. Finance office was quick as well. Will go back for sure. Long Mac made buying easy. Finance office was quick as well. Will go back for sure. More

Made my F150 purchase in February 2024. . Got my extended warranty too. Ya know, Ford dealership supposedly covers diagnostics, labor parts per contract stipulations. Don't bet on it here . Got my extended warranty too. Ya know, Ford dealership supposedly covers diagnostics, labor parts per contract stipulations. Don't bet on it here. Vehicle now has a big problem... Service advisor told me they would charge me labor to figure it out.. i don't know, like, drive it around for a while? My gas, no problem! But really? That was your answer? Charge me labor for your time and inconveniencing you?. Like my warranty didn't exist. Offered minimal support for diagnostic services, placed it all back on my plate. Very obstinate, rude, hostile. Amazing level of insulting behavior. You listening Ford? Then told me I had to figure out the problem, and report back to them..... Old man Fords' philosophy still reigns supreme: "The customer can always choose the color of their car... as long as it's black!!!" Stay away... far away. More

Darren Smith was fantastic. Made me feel comfortable right away and was very knowledgeable! After I had purchased, he spent extra time walking through the features of my vehicle Made me feel comfortable right away and was very knowledgeable! After I had purchased, he spent extra time walking through the features of my vehicle, which was very helpful! I liked how the dealership offered someone to walk me through aftermarket options and the financing portion was easy as well. Overall, a great experience! More

Great experience working with Mike Mull and team. Very prompt, good communications, they were able to handle exactly what I was looking for. Very prompt, good communications, they were able to handle exactly what I was looking for. More

Second time dealing with Darin. He is a joy to work with and very efficient! He knows his business and cares about his customers. Treats you like a friend and not just a customer He is a joy to work with and very efficient! He knows his business and cares about his customers. Treats you like a friend and not just a customer. We thank the Lord for him. More

Had a great experience at the dealership over all, the salesman I had (Tyler Chilson) was second to none. Ben, however, isn’t the guy you want handling your finances. Ben was impatient, hard to reach, nea salesman I had (Tyler Chilson) was second to none. Ben, however, isn’t the guy you want handling your finances. Ben was impatient, hard to reach, nearly impossible to get on the phone, flat affect, vague and over all not motivate to sale. I had to relay messages to him through my sales man to even get answers. This was not due to any extreme negotiation on my part I did not haggle much and was interested in the deal I got for the truck from the beginning. I’d give Ben a 1/2 star if I good. If you do buy a Ford from these guys ask for a different finance manager. More

Our experience here was easy, quick, and efficient. Chris Herbst was genuine pleasure to work with and was flexible and up front as well as friendly and engaging. Chris Herbst was genuine pleasure to work with and was flexible and up front as well as friendly and engaging. More

Lonnie Smith was outstanding and professional! I had been looking for the right pickup for me for months and had had some bad experiences at other big dealers. I was skeptical when I walked in tha I had been looking for the right pickup for me for months and had had some bad experiences at other big dealers. I was skeptical when I walked in that this would just be another one of those deals with hidden fees and a dealer not wanting to work with me on the price of the truck. I was wrong about this one! Lonnie was honest from the first time he talked to me ( 3 weeks ago) until I was finally able to make the 3 hour trip to look at, and ultimately buy the truck I had been looking at. I'm very picky about what I want and he never pushed it on me, he just let me drive it, look it over, and decide on my own. This was one of the best experiences I've had buying a vehicle.Lonnie is top notch! More

After searching for a truck for almost 2 months, Collin from Long McArthur was able to help me get my dream truck. He was extremely patient with me and insured ALL of the squares in my want list was filled from Long McArthur was able to help me get my dream truck. He was extremely patient with me and insured ALL of the squares in my want list was filled. I will recommend Collin and Long McArthur to anyone. Thank you for the pleasant experience. Thank you Collin. You rock buddy. More

I had the absolute pleasure of working with Lonnie Smith during my car-buying experience, and I cannot recommend him highly enough! From start to finish, Lonnie was professional, knowledgeable, and genuinel during my car-buying experience, and I cannot recommend him highly enough! From start to finish, Lonnie was professional, knowledgeable, and genuinely cared about finding the perfect vehicle for me. He listened to my needs, answered all my questions with patience, and went above and beyond to make the process smooth and stress-free. If you’re looking for someone who truly puts the customer first, Lonnie is your person. Thanks again, Lonnie, for such a fantastic experience! My experience at Long McArthur Ford was absolutely fantastic! From the moment I walked through the doors, I was greeted with friendly smiles and exceptional service. The staff was knowledgeable, professional, and genuinely focused on helping me find the perfect vehicle for my needs. The team made the entire process seamless and stress-free, ensuring I understood every step along the way. The selection of vehicles was impressive, and the pricing was fair and transparent. I couldn’t be happier with my purchase and the outstanding customer service I received. I highly recommend Long McArthur Ford to anyone looking for a top-notch dealership that truly values its customers. Thank you for an amazing experience! More