Long McArthur Inc

Long McArthur made my recent purchase of a super duty a straight forward process while being as transparent as I’ve ever seen a dealership. I’d absolutely recommend them to anyone, and that’s coming from s straight forward process while being as transparent as I’ve ever seen a dealership. I’d absolutely recommend them to anyone, and that’s coming from someone over 750 miles away. My salesman was Darin Lee, and he fought hard to get a deal in the structure I wanted. Everyone I interacted with was professional and easy to work with top to bottom. More

Took Bronco in to get heater fixed under warranty. When we picked it up it had a couple thousand dollars damage to the interior and body from mechanic. We were told about one item broke. We had to fin When we picked it up it had a couple thousand dollars damage to the interior and body from mechanic. We were told about one item broke. We had to find all the rest. It was covered in oil and grease. Was told by service tech that we should expect damage when we bring in service. Now they have to order a bunch of new interior parts to replace and we have to have body work and painting done. I refuse to let there body shop do work so Conklin is doing it and Lm is paying them. To top it off they did not fix the problem. Damages include both sun visors broke, console damage, hood piece, dash parts and dent in door jamb requiring body and repaint. They even had to detail it after we went to get it to clean up all the oil and crap. I would highly recommend to not use them. We were told that their mechanics are not held accountable for any issues. More

The buying experience with Darin was the easiest, most pleasant experience I have had buying a car! Everyone I dealt with at the dealership was pleasant and professional! Even though it is almost 1500 mil pleasant experience I have had buying a car! Everyone I dealt with at the dealership was pleasant and professional! Even though it is almost 1500 miles from where I am in Florida, I will gladly go out of my way to buy cars from Darin in the future! More

I had a great experience with Mike at Long McArthur. Very clean facility. Friendly and patient staff as I wanted to find something that worked well for my family! Very clean facility. Friendly and patient staff as I wanted to find something that worked well for my family! More

These people are awesome to work with. Repeat customer here. Dan Penner was super easy to work with - so personable and accommodating. I so appreciate everyone’s effort to make this eas Repeat customer here. Dan Penner was super easy to work with - so personable and accommodating. I so appreciate everyone’s effort to make this easy. More

Long McArthur is the best of both worlds. A huge dealership with lots of selection and competitive prices, but a small town feel with the sales, service, and financing team. Tell Darrin Lee w A huge dealership with lots of selection and competitive prices, but a small town feel with the sales, service, and financing team. Tell Darrin Lee what you are in the market for, and he will find it, priced to drive home on your first visit. More

Lonnie and staff were great. Long Mac made buying easy. Finance office was quick as well. Will go back for sure. Long Mac made buying easy. Finance office was quick as well. Will go back for sure. More

Made my F150 purchase in February 2024. . Got my extended warranty too. Ya know, Ford dealership supposedly covers diagnostics, labor parts per contract stipulations. Don't bet on it here . Got my extended warranty too. Ya know, Ford dealership supposedly covers diagnostics, labor parts per contract stipulations. Don't bet on it here. Vehicle now has a big problem... Service advisor told me they would charge me labor to figure it out.. i don't know, like, drive it around for a while? My gas, no problem! But really? That was your answer? Charge me labor for your time and inconveniencing you?. Like my warranty didn't exist. Offered minimal support for diagnostic services, placed it all back on my plate. Very obstinate, rude, hostile. Amazing level of insulting behavior. You listening Ford? Then told me I had to figure out the problem, and report back to them..... Old man Fords' philosophy still reigns supreme: "The customer can always choose the color of their car... as long as it's black!!!" Stay away... far away. More

Darren Smith was fantastic. Made me feel comfortable right away and was very knowledgeable! After I had purchased, he spent extra time walking through the features of my vehicle Made me feel comfortable right away and was very knowledgeable! After I had purchased, he spent extra time walking through the features of my vehicle, which was very helpful! I liked how the dealership offered someone to walk me through aftermarket options and the financing portion was easy as well. Overall, a great experience! More