
Long-Lewis Ford of Cullman
Cullman, AL
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105 Reviews of Long-Lewis Ford of Cullman
Went to this dealership looking for a specific vehicle. The Salesman was nice but the Sales Manager needs a lesson in RESPECT ! We were looking at a vehicle, actually sitting in it fixing to go on a test The Salesman was nice but the Sales Manager needs a lesson in RESPECT ! We were looking at a vehicle, actually sitting in it fixing to go on a test drive and the salesman got a phone call from the office requesting key to said vehicle. He tried explaining that he was going on a test drive with a customer and the Sales Manager insisted on getting the key and even went so far as to come out in the lot to the vehicle and demand the key. Manager stated that someone was in the office that had looked at the truck previously and they were there thinking about buying it. We were going to buy the vehicle but instead it was SOLD out from under us. The Manager never acknowledged our presence/existence when he approached demanding the key. This is total customer disrespect! We understand sometimes buyers want the same vehicles etc. but it should be handled with Respect, not total disregard/disrespect for a customer! Not to mention we had driven about 150 miles to shop at this dealership! I would NEVER recommend this dealership to anyone because of their management! More