Long-Lewis Ford Lincoln of Muscle Shoals

The whole experience was great! I told them what I wanted and they delivered perfectly I told them what I wanted and they delivered perfectly More

I had a great experience at the Florence Quick Lane service center. I was in and out in around 30 minutes. Staff was courteous and knowledgeable. Will use them again! service center. I was in and out in around 30 minutes. Staff was courteous and knowledgeable. Will use them again! More

They did a great job notifying me about my recall I had on my car. They made me an appointment and fixed it quickly on my car. They made me an appointment and fixed it quickly More

I always have a good experience when I need their services. Only thing the last time my car was in the shop they had it for 2 weeks but did not give me any updates during that time. Only time I heard services. Only thing the last time my car was in the shop they had it for 2 weeks but did not give me any updates during that time. Only time I heard from them was when they called to say my car was ready. But other than that everyone are always friendly and helpful. More

Everyone at the parts and service department, and well just everyone at the dealership period are wonderful! They are always super friendly and more than willing to help. just everyone at the dealership period are wonderful! They are always super friendly and more than willing to help. More

Shout out to Tyler Smart and the best buying experience…. .period! Purchased from NC, over 600 miles away, and would gladly do it again. .period! Purchased from NC, over 600 miles away, and would gladly do it again. More

Ver friendly and professional dealership. This experience was the best ever. Thank you Gordon Frost! This experience was the best ever. Thank you Gordon Frost! More

My wife and I recently had a vehicle problem several hundred miles from our home. I have an aversion to having work done on our vehicles by anyone that I haven’t established a working relationship with, hundred miles from our home. I have an aversion to having work done on our vehicles by anyone that I haven’t established a working relationship with, especially out of town. I’m probably not alone in this, as most people have heard the horror stories associated with having vehicle service/mechanical work done while on the road. The vehicle began making a loud, mechanical sound which immediately caused to me to somewhat panic. All sorts of scenarios occurred to me. Wheel bearing? Turbo? Transmission? What could this be? How much is this going to cost? Surely this can’t be driven, or at least not far! How am I going to get this vehicle home? Rent a vehicle? How and what needs to be done? My wife reached out to her friend Felecia Hartnell, whose husband Jeremy Hartnell works at Long-Lewis Ford in Muscle Shoals, AL. Jeremy immediately called us and told us to expect Mark, the Service Manager, to call, which he did immediately thereafter. He listened to my panicked, wildly-wrong guesses of possible problems, and finally got a decent description of what was really happening. He made a long-distance diagnosis, told me what to do to test the diagnosis, offered a temporary work-around, and then reassured me that the vehicle could indeed be driven home with no ill-effects. An appointment was made, and the problem was fixed. This is the short version. He spent a lot of time on the phone educating me. In the end, it was made into a very simple and straight-forward process. What made this any different or why do I feel compelled to write a review? Their immediate response, to what to us, was an emergency. Their ability to reassure and calm us was invaluable. The competence and professionalism of the Service Manager was impressive. He knows the systems of the products that he services. He can, in this case, diagnose a problem from afar…he has seen it before. At the end of the day, we felt we were in good hands. That’s not all that common. A relationship was formed. Thank you Jeremy, Mark, and all the folks involved at Long-Lewis Ford. Sincerely, J.S.Walker More

Tyler kept me updated on the progress of my order during the constraint ordeal and was very helpful during the whole order process. the constraint ordeal and was very helpful during the whole order process. More

Had a great experience at the Florence location. Jeff Lamon and Melissa Henson done an awesome job getting me setup in my new ride. Jeff Lamon and Melissa Henson done an awesome job getting me setup in my new ride. More