Long Lewis Ford Lincoln of Hoover

Hands down this the best service department in the country. My family will only purchase vehicles from this dealership, because of the customer care we receive from Johnny Bowlin and his great sta country. My family will only purchase vehicles from this dealership, because of the customer care we receive from Johnny Bowlin and his great staff in the service department. In today's society it is very difficult to find consistency, but at Long Lewis they definitely have it figured out. Great Job, keep up the good work! More

Eric was very personable, caring and helpful. Pricing and trade value were handled via phone with no changes. Financing person was efficient. Overall a very good experience. Total time was longer Pricing and trade value were handled via phone with no changes. Financing person was efficient. Overall a very good experience. Total time was longer than expected. Next time will try home delivery. More

I had my 2022 Lincoln Navigator serviced here in early March and received stellar service. This includes the hook-up for a courtesy rental as well as strong communication with the service team. Very ple March and received stellar service. This includes the hook-up for a courtesy rental as well as strong communication with the service team. Very pleased and will keep my business here. I purchased an MKX here several years back, too. More

I just purchased a nee F250 from Long Lewis. They have a wide selection in stock, the sales person Bryan Ayers and Dave were great to deal with. Bryan is a very trustworthy person. I recommend a They have a wide selection in stock, the sales person Bryan Ayers and Dave were great to deal with. Bryan is a very trustworthy person. I recommend anyone who wants to buy a Ford to buy from Bryan @LongLewisFord I just purchased a nee F250 from Long Lewis. They have a wide selection in stock, the sales person Bryan Ayers and Dave were great to deal with. Bryan is a very trustworthy person. I recommend anyone who wants to buy a Ford to buy from Bryan @LongLewisFord More

Bryan Ayers and the staff at Long Lewis Ford as well as Branson in the financing department are awesome to work with. Bryan helped me build and purchase my dream car, a 2023 Mustang GT Fastback in Mischie Branson in the financing department are awesome to work with. Bryan helped me build and purchase my dream car, a 2023 Mustang GT Fastback in Mischievous Purple in February of 2023. I would highly recommend you asking for Bryan Ayers if you are in the market to purchase a new car. I would give him 10 stars if I could. More

Experienced a "check engine" light scenario this weekend (2/4/2023). On Monday (2/6/2023), went to my local auto parts store's to get an OBD scan performed to see how severe it was, come to find out it was (2/4/2023). On Monday (2/6/2023), went to my local auto parts store's to get an OBD scan performed to see how severe it was, come to find out it was a Cam Shaft Sensor system problem (P0340/0343). Immediately went to the local Ford website to see service hours. For documentation purposes, I went ahead and submitted a Service Schedule, per their website, and noticed that all Service Schedules need to be done at least 48 hours prior to the Service needing to be done. So I submitted for Tuesday (2/7/2023) @ 7am anyways, considering the severity of the code. Showed up at the location to get service done and was informed that I should have Scheduled my Service work, Strike #1; next time I will coordinate with my Engine 48 hours prior to its Check Engine Light scenario to meet this STUPID requirement; its like going to the ER with a broken arm and they ask you if you scheduled your visit today. Needless to say that did not impress me on the person who checked me in. Then they proceeded to tell me that "IF" this was a powertrain warranty that I would need to PAY $100 deductible for a Warranty Repair; this is Strike #2; the Camshaft Sensor system is NOT a Wear and Tear item at less than 41k miles. Strike #3 is when they told me that they would not "Look" at it till Tuesday afternoon, most likely Wednesday, to just Diagnose the problem and not fix it. I will not patronize this dealership ever again. The new owners (since roughly 2019) have done nothing but bring this location to down to unreliable and incompetence. More

After visiting multiple dealerships and having a horrible day we finally went to Long Lewis in Hoover where they were met by friendly and extremely helpful sales associates. After only a few hours we drove h day we finally went to Long Lewis in Hoover where they were met by friendly and extremely helpful sales associates. After only a few hours we drove home with our new car! We will definitely be back for any future vehicle needs! More

I was looking for a used van and Long Lewis of Hoover had the perfect used van for me, a 2008 Toyota Sienna. It had just arrived on their lot. I met with Les Cunningham, Sales Consultant and he made my dec the perfect used van for me, a 2008 Toyota Sienna. It had just arrived on their lot. I met with Les Cunningham, Sales Consultant and he made my decision an easy one with Long Lewis one price shopping and his commitment to ensure as a customer I felt valued. While detailing the interior is not part of prepping a used vehicle for sale at any dealership, Long Lewis guys went out of their way to make sure the interior was clean for me. More

I have had a very good experience buying my last six trucks from Long Lewis Ford in Hoover Alabama. I have driven four hours because to buy my trucks there is no hassle to get a fair deal. My salesman S trucks from Long Lewis Ford in Hoover Alabama. I have driven four hours because to buy my trucks there is no hassle to get a fair deal. My salesman Sam Charity sold me my last two trucks. I felt like he had my interest and needs in mind during my purchase experience. More

I had my Ford Ranger serviced on December 13, 2022. Your staff was courteous, knowledgeable, and completed the job in a timely manner. Your staff was courteous, knowledgeable, and completed the job in a timely manner. More