Lochmandy Auto Group - Service Center

I've been a loyal customer for all of my vehicles needs since I purchased it brand new back in 2020 from your dealership. Every oil change, battery, repairs, etc all go through Lochmandy. There's been a fe since I purchased it brand new back in 2020 from your dealership. Every oil change, battery, repairs, etc all go through Lochmandy. There's been a few hiccups in the past with service and my vehicle, but nothing major. However, when my car was in for service a few weeks ago there was money stolen from the consul. I called and let the service department know and they said they would look at the cameras and let me know. It's been crickets since then. I did plan on purchasing a new Wrangler at some point this year but I'm not sure I want to keep my business with Lochmandy if they don't feel the need to contact me and let me know what's going on. I realize the entire service department isn't to blame because they didn't steal from me, but someone did. If I can't trust employees there to stay out of the personal storage areas in my vehicle then why would I continue to take my business there? I was told that they were most likely looking for my locking lugnut key. OK, thats fair. But I've kept in with my spare tire for four years. Also, even if they did look in the consul to find the key, that doesn't give them permission to take whatever is in there! Please know, money isn't everything, and I am not upset that I didn't get my $250 back. Keep it. Someone clearly needed it more than me. I'm upset because I've spent thousands of dollars with your company and was basically just brushed off. More

I had my 2021 Jeep towed into the service department last Tuesday morning, May 21. I was told that due to scheduled appointments, they were unsure if the tech would be able to get to it or not. The next morn Tuesday morning, May 21. I was told that due to scheduled appointments, they were unsure if the tech would be able to get to it or not. The next morning, I received a call stating the issue was a crack in the radiator with a cost to cure of over $2100.00. Work was authorized as being a single lady, I needed my vehicle back. The day I picked up my vehicle, I noticed the front light was out, which wasn't the case when the Jeep was delivered to the dealership. Not only did the service department not accept accountability, but the offered for me to buy the bulb and pay for another service call. I will not use Lochmandy again. Terrible experience. More

Service is great and good customer service prompt the let know what you need done thanks know what you need done thanks More