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Lochmandy Auto Group - Service Center

Elkhart, IN

4.2
151 Reviews

151 Reviews of Lochmandy Auto Group - Service Center

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April 16, 2024

Friendly service, Total cost was exactly as quoted. Service was quick. Would recommend this dealership to everyone! More

by bsjastrzembski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Drumm
Apr 18, 2024 -

Lochmandy Auto Group responded

We really appreciate you taking the time to leave us a positive review, Bernard. We always strive to provide the best service possible to our valued customers, and we are thrilled that you were satisfied with your experience. Thank you for your support!

April 15, 2024

Was in for warranty work and They didn’t put my air cleaner box on right and ruined my turbo.. dirt got in and that was the end of that. So don’t think to highly of this dealership More

by tonyallberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Morgan Drumm
Apr 16, 2024 -

Lochmandy Auto Group responded

Our Service Manager, Bob Bertog, would like to speak with you regarding your recent experience. He can be reached by phone at 574-264-1174 ext. 1189 or by email at bbertog@lochmandy.com.

April 15, 2024

The process of getting my car repaired took a lot longer than I had hoped. A lot of that had to do with how my warranty company processed the repair so there was not much that Lochmandy could do. The Loch More

by JPANKOKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Drumm
Apr 16, 2024 -

Lochmandy Auto Group responded

We really appreciate you taking the time to leave us a positive review, Jamie. We always strive to provide the best service possible to our valued customers, and we will aim to do better next time. Thank you for your support!

April 14, 2024

Service technician Stephanie was not the most friendly or helpful. We got charged two hefty diagnostic fees for work that wasn’t completed. We got my coolant flushed and not even 5 minutes down the road my e More

by LMAEJANSEN5
Recommend Dealer
No
Employees Worked With
Bob Berger
Apr 16, 2024 -

Lochmandy Auto Group responded

Our Service Manager, Bob Bertog, would like to speak with you regarding your recent experience. He can be reached by phone at 574-264-1174 ext. 1189 or by email at bbertog@lochmandy.com.

April 13, 2024

It took 2 trips back for the service department to clean off old oil from underneath my vehicle after an oil change that keep dripping on my garage floor. They finally got my truck cleaned up (I cleaned m More

by rsumrak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager
Apr 16, 2024 -

Lochmandy Auto Group responded

Our Service Manager, Bob Bertog, would like to speak with you regarding your recent experience. He can be reached by phone at 574-264-1174 ext. 1189 or by email at bbertog@lochmandy.com.

April 10, 2024

Fast and friendly and did everything I asked and didn't push extra services or parts like other shops do More

by mattmais89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Drumm
Apr 11, 2024 -

Lochmandy Auto Group responded

It's always wonderful to hear from happy customers like you, Matt! We take great pride in providing exceptional customer service and reliable vehicles, and we are glad to see that you were satisfied with your experience. Thanks for your kind words!

April 05, 2024

Peggy did a great job! I leased exactly what I wanted! She was awesome start to finish More

by rdjaques05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peggy
Apr 09, 2024 -

Lochmandy Auto Group responded

Thank you for taking the time to leave us a positive review, Robert! We are so pleased to hear that you had an outstanding experience with us. We strive to provide excellent customer service and reliable vehicles, and we are glad to see that we have achieved that for you. Thank you for choosing Lochmandy Auto Group!

March 30, 2024

I showed up at your dealership 5 minutes past closing. The three ladies were more than kind to me. I wanted to drops off my truck and get rental for the next day. They said they could care of my truck rig More

by DONALD.CARPENTER50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m not sure of any one person who helped me. It was a strong team effort
Mar 30, 2024 -

Lochmandy Auto Group responded

Thank you for your kind review, Donald! We are so glad to hear that you had a positive experience with us. We strive to provide excellent customer service and quality vehicles, and we are thrilled that we were able to do that for you.

March 29, 2024

Usually good experience, but last oil change not smooth. New Service writer needs more training More

by rkoerti
Recommend Dealer
No
Employees Worked With
Did not work with Sales
Apr 01, 2024 -

Lochmandy Auto Group responded

Our Service Manager, Bob Bertog, would like to speak with you regarding your recent experience. He can be reached by phone at 574-264-1174 ext. 1189 or by email at bbertog@lochmandy.com.

March 27, 2024

Good salesman good service unless you want more in oil change then it gets a little more challenging More

by sdthayer462
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt great sales
Mar 28, 2024 -

Lochmandy Auto Group responded

Thank you for choosing Lochmandy Auto Group, Steve! We strive to carry on our tradition of caring and are glad to hear you’ve had a great experience with our team. We’re always here to help with all of your automotive needs!

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