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Lochmandy Auto Group - Service Center
Elkhart, IN
175 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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175 Reviews of Lochmandy Auto Group - Service Center
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August 05, 2024
They do very well with communicating and keeping me updated. Unfortunately, it took over 3 hours to get through the quick service lane and I was the 3rd person in line at 7am. They need to improve th updated. Unfortunately, it took over 3 hours to get through the quick service lane and I was the 3rd person in line at 7am. They need to improve this process. It does not take an extra hour to do a fuel filter on a new Ram as they told me it does. I know because I own a 6.7L Cummins and service my own. More
by J
Verified CustomerEmployees Worked With
Worked with service not sales
July 30, 2024
Honestly, I don’t feel that you stand behind your warranty. I have documentation from another mechanic on an issue but you won’t look into it under warranty due to not being able to duplicate the iss warranty. I have documentation from another mechanic on an issue but you won’t look into it under warranty due to not being able to duplicate the issue. You want to charge me money instead of looking at a warrantied vehicle. I’ve also had issues with your spare parts department not standing behind the product they sold. In fact, my bank ended up siding with me and refunded my money, not you. I don’t feel that Lochmandy has a backbone. You constantly refer to the auto manufacture in situations instead of honoring the work that you do. I will be purchasing a vehicle later this year and will not be choosing Lochmandy. Once my repairs are also complete on my Jeep, I will move my repair work to Tyler Automotive. More
by Anonymous
Employees Worked With
Morgan Drumm
June 24, 2024
Waited two months for necessary parts to come in. Car was there on time in the morning for scheduled appointment. Had to wait half an hour for completion at the end of the day. Noticed the exterior t Car was there on time in the morning for scheduled appointment. Had to wait half an hour for completion at the end of the day. Noticed the exterior trim was popped loose around driver side wheel well. Took back to service and they said it wasn’t anything they did… service writer felt under vehicle and said no physical damage. Wrong! They must have bent rocker panel trim securement bracket when placing on the lift. Inside wheel well panel was buckled and trim securement fasteners were broken. We bent the bracket back straight with a crowbar and bought new fasteners on Amazon. Fixed their damage at our expense and time. Won’t be back. More
by JIM@INSIGNIAPROMOS.COM
Employees Worked With
Morgan Drumm
June 21, 2024
We have been using Lochmandy for years. Their service is top notch. The staff are easy to work with, they are very pleasant and go the extra mile to ensure top customer service. Thank you f Their service is top notch. The staff are easy to work with, they are very pleasant and go the extra mile to ensure top customer service. Thank you for having an amazing staff. More
by megandquin
Employees Worked With
Service Department: Stephanie
June 08, 2024
Poor customer service and communication. Service Manager is more concerned with getting burned on warranty claims with the manufacturers than servicing customers and repairing vehicles. We p Service Manager is more concerned with getting burned on warranty claims with the manufacturers than servicing customers and repairing vehicles. We purchased a brand new GMC Sierra 2500 from this dealership 2 years ago. It had 45,000 miles and has been in the shop for work at least 6 times. More
by dmjenkins
Employees Worked With
Service Manager - Bob
June 07, 2024
I've been a long-time service customer at Lochmandy, but this last experience will likely have me look elsewhere for on-going service needs with my vehicles. We came in for a standard oil change which was this last experience will likely have me look elsewhere for on-going service needs with my vehicles. We came in for a standard oil change which was completed in the morning. By the afternoon, the car had several issues that resulted in over-heating and required to bring back into the dealership. If these were existing issues they should have been identified during the inspection during the oil change and/or were a result from the oil change. We were not given a detailed explanation of the issue besides we needed to pay $700 to fix it. More
by t_van_hoveln
Employees Worked With
Morgan Drumm
