Lochmandy Auto Group - Service Center

The service department was courteous and explained everything that my vehicle needed to have serviced. The wait was minimal and all of the employees that I had contact with were very polite. everything that my vehicle needed to have serviced. The wait was minimal and all of the employees that I had contact with were very polite. More

Very quick and thorough visit, nice atmosphere, much appreciated. Thank you Will definitely be back appreciated. Thank you Will definitely be back More

Service is great and good customer service prompt they let me know what needed done let me know what needed done More

The people are always kind and try to get me in and out in a reasonable amount of time. in a reasonable amount of time. More

I took my 2018 Jeep Grand Cherokee in to diagnose and repair my A/C for not cooling. I knew it was an A/C refrigerant leak because I had it re-filled not long ago and was again not cooling. Lochmandy c repair my A/C for not cooling. I knew it was an A/C refrigerant leak because I had it re-filled not long ago and was again not cooling. Lochmandy charged me $300 to not find a leak, and said it would be another $2,200 more to investigate if I had a leak at the evaporator and fix it if it was leaking. $2,500 to possibly fix my A/C for a refrigerant leak seemed a bit ridiculous. I paid the $300 to get out of the dealer (without repair) before getting further robbed. Not impressed. More

oil change was quick and the tire rotation also. was quick. Always good service from the team was quick. Always good service from the team More

I was promised a call back when my new tire arrived. No call back. The service tech never checked on my new tire being received. I had to keep calling the service tech to get her to go to the parts No call back. The service tech never checked on my new tire being received. I had to keep calling the service tech to get her to go to the parts department to check. Tire was received and still no one called. I was left to sit at home with the donut tire...which I can't drive on...even though the new tire was in. I felt I did most of the work for the service tech...she hadn't a clue. Next day I received a call from the office to make an appointment to get new tire put on. The work had already been done and the office girl didn't know...didn't look it up on her work schedule. Had I not kept calling the day the tire came in, the office would have let me sit at home for another day before putting on the new tire. Very unhappy with the breakdown in communications and that I had to keep telling the service techs the correct thing to do. Very unhappy and disappointed. Lou Wangler More

Everything was great except I was shocked at the cost of an oil change & I normally do the silver pkg but because of the cost I went with the lower end service. an oil change & I normally do the silver pkg but because of the cost I went with the lower end service. More

I would not recommend anyone to go get service at Lochmandy auto. They charged me $312.68 to change a light bulb and check a check engine light. Why I am so upset is all the Hidden fees. $78.78 for Lochmandy auto. They charged me $312.68 to change a light bulb and check a check engine light. Why I am so upset is all the Hidden fees. $78.78 for light bulb. Additional $5.51 for other parts. Labor $165. Other Labor $30.99. Enviro Fee $29.40. Doc Fee $3. All these hidden charges to change a light bulb and check engine light. I am surprised that they get any business with all these charges. I will let everyone know not to do business with this company. More