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Lochmandy Auto Group - Service Center

Elkhart, IN

4.2
174 Reviews

174 Reviews of Lochmandy Auto Group - Service Center

Sort by
October 15, 2024

Overpriced and not credit card friendly. 3% fee on my 7% cash back Jeep card. More

by adamit2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Morgan Drumm
Report | Print
Oct 16, 2024 -

Lochmandy Auto Group responded

Thank you for your feedback. We strive to make every customer experience enjoyable, and we regret that we were not able to meet your expectations this time.

October 11, 2024

Poor response, no one answers the phones. Difficult to make an appointment. Not sure if all services performed. More

by jerwarfel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Morgan Drumm
Report | Print
Oct 15, 2024 -

Lochmandy Auto Group responded

Hi there, we regret to hear that you are displeased with your recent experience with us. Please reach out to our Service manager at 574-264-1174 ext. 1189 so we can address this situation directly. Thank you and have a great day!

October 09, 2024

I feel the staff there was very accommodating and friendly and fulfilled all my mechanical needs at that point look forward to seeing you all again More

by johnminnie63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Drumm
Report | Print
Oct 11, 2024 -

Lochmandy Auto Group responded

We really appreciate you taking the time to leave us a positive review, John. We always strive to provide the best service possible to our valued customers, and we are thrilled that you were satisfied with your experience. Thank you for your support!

October 08, 2024

Friendly and timely service Xxxxxx. Xxxxxxx xxxxx c zxxxx c c c xx c. Z More

by joel.d.debruyne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Report | Print
Oct 09, 2024 -

Lochmandy Auto Group responded

Thank you for taking the time to leave us a positive review, Joel! We are so pleased to hear that you had an outstanding experience with us. We strive to provide excellent customer service and reliable vehicles, and we are glad to see that we have achieved that for you. Thank you for choosing Lochmandy Auto Group!

October 08, 2024

The service was quick and staff was extremely friendly. I would recommend this service center to other RAM Truck owners. More

by jason.driscoll
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not work with the sales department, only the service dept.
Report | Print
Oct 09, 2024 -

Lochmandy Auto Group responded

We are so glad that you had such a great experience at Lochmandy Auto Group, Jason! We take great pride in providing top-notch customer service and quality vehicles, and it's wonderful to hear that you were able to benefit from that. Thank you for your kind words!

October 06, 2024

We’ve bought 5 cars from them and all have been serviced by them with no hiccups More

by Arcing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
informative
Report | Print
Oct 07, 2024 -

Lochmandy Auto Group responded

Thank you for choosing Lochmandy Auto Group! We strive to carry on our tradition of caring and are glad to hear you’ve had a great experience with our team. We’re always here to help with all of your automotive needs!

October 04, 2024

Always great service here! Friendly staff & always on time. I would go nowhere else if I hadn't moved out of state. More

by ninovega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Harman
Report | Print
Oct 05, 2024 -

Lochmandy Auto Group responded

Thank you for your kind review, Nino! We are so glad to hear that you had a positive experience with us. We strive to provide excellent customer service and quality vehicles, and we are thrilled that we were able to do that for you.

October 03, 2024

At the end of work much better service but the start of the repair was a nightmare I did receive my car back working good but it should of been cleaned inside from the work. My windshield was full of fin More

by hope5
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Drumm
Report | Print
Oct 05, 2024 -

Lochmandy Auto Group responded

Hi there, we regret to hear that you are displeased with your recent experience with us. Please reach out to our Service manager at 574-264-1174 ext. 1189 so we can address this situation directly. Thank you and have a great day.

September 24, 2024

Confusion! Sent us to wrong building causing major difficulties for your people. Too many people answering the phone with same name causing difficulty for the c More

by bradlla1941
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie, Service Mgr.
Report | Print
Sep 25, 2024 -

Lochmandy Auto Group responded

We acknowledge your review and are currently looking into the events you’ve detailed.

September 24, 2024

Very efficient and speedy, very friendly staff, also good comfortable waiting room and affordable prices More

by rodneyelwell48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Drumm
Report | Print
Sep 25, 2024 -

Lochmandy Auto Group responded

We really appreciate you taking the time to leave us a positive review, Rodney. We always strive to provide the best service possible to our valued customers, and we are thrilled that you were satisfied with your experience. Thank you for your support!

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