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Lochmandy Auto Group - Service Center

Elkhart, IN

4.2
174 Reviews

174 Reviews of Lochmandy Auto Group - Service Center

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November 04, 2024

Drove in oil change and fuel filter out in under 1 hr no appointment great More

by eclaxton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service writer
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Nov 04, 2024 -

Lochmandy Auto Group responded

We are so glad that you had such a great experience at Lochmandy Auto Group, Edward! We take great pride in providing top-notch customer service and quality vehicles, and it's wonderful to hear that you were able to benefit from that. Thank you for your kind words!

November 04, 2024

Their service department was able to identify and fix an issue that was caused by another dealer that the original dealer refused to fix. More

by joshua.gillen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Taber
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Nov 05, 2024 -

Lochmandy Auto Group responded

We really appreciate you taking the time to leave us a positive review, Joshua. We always strive to provide the best service possible to our valued customers, and we are thrilled that you were satisfied with your experience. Thank you for your support!

October 30, 2024

Good service all the time. The oil change express lane is a plus. Easy in & out. More

by tecserv88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Slabach
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Nov 04, 2024 -

Lochmandy Auto Group responded

We really appreciate you taking the time to leave us a positive review! We always strive to provide the best service possible to our valued customers, and we are thrilled that you were satisfied with your experience. Thank you for your support!

October 28, 2024

I normally rate 5 star but I came in for a coolant flush and Lube and oil. I did not get the multipoint inspection report on brake and other items. I did not get a next time oil change sticker on the windsh More

by jtbpapa1948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
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Oct 30, 2024 -

Lochmandy Auto Group responded

Hi there, we regret to hear that you are displeased with your recent experience with us. Please reach out to our Service manager at 574-264-1174 ext. 1189 so we can address this situation directly. Thank you and have a great day.

October 28, 2024

Problem not fixed. I called to report the next day. Got a call back at end of day with promise of follow up today. Haven’t heard from anyone. More

by jjw308
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie
Report | Print
Oct 30, 2024 -

Lochmandy Auto Group responded

Thank you for your feedback. We strive to make every customer experience enjoyable, and we regret that we were not able to meet your expectations this time. Please email our Service Manager at bbertog@lochmandy.com to discuss further.

October 24, 2024

The issue remains unresolved. We had to schedule a 2nd appointment, which takes our time. So, I'm not happy about it. However, I understand that things happen, and I remain confid More

by boardman71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Drumm
Report | Print
October 17, 2024

Your quote for a front break job of $800 was high. I had it done in the Saint Joseph, Mi area yesterday for under $400 at a Jeep dealer. I am switching my service to the Saint Joseph area. Why woul More

by vtcyr49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jane Smith
Report | Print
Oct 17, 2024 -

Lochmandy Auto Group responded

We acknowledge your review and are currently looking into the events you’ve detailed.

October 16, 2024

The employees we were in contact with were courteous, friendly and knowledgeable. The issues we had were resolved quickly. More

by k_m_price
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Drumm
Report | Print
October 16, 2024

I'm driving my 5th Jeep, and also had purchased a new Chrysler van Years ago and last purchase was a slightly used Mercedes that I purchased at Lochmandy's also. well pleased with everybody I've dealt wi More

by cbkuhns
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Anderson
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Oct 17, 2024 -

Lochmandy Auto Group responded

We are so glad that you had such a great experience at Lochmandy Auto Group, Bill! We take great pride in providing top-notch customer service and quality vehicles, and it's wonderful to hear that you were able to benefit from that. Thank you for your kind words!

October 16, 2024

Enjoyed the service I received from the service team. They were very professional and courteous. More

by Mherring432
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Drumm
Report | Print
Oct 17, 2024 -

Lochmandy Auto Group responded

Thank you for taking the time to leave us a positive review, Michael! We are so pleased to hear that you had an outstanding experience with us. We strive to provide excellent customer service and reliable vehicles, and we are glad to see that we have achieved that for you. Thank you for choosing Lochmandy Auto Group!

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