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Lochmandy Auto Group - Service Center

Elkhart, IN

4.2
174 Reviews

174 Reviews of Lochmandy Auto Group - Service Center

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December 23, 2023

EXCELLENT service area people INCLUDING where you pay for the service. TOP NOTCH service people More

by hgpesola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
drive through oil girl very nice and helpful, Morgan Drumm
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Dec 26, 2023 -

Lochmandy Auto Group responded

Thank you for taking the time to leave us a positive review, Harold! We are so pleased to hear that you had an outstanding experience with us and that your vehicle is running great. We strive to provide excellent customer service and reliable vehicles, and we are glad to see that we have achieved that for you. Thank you for choosing Lochmandy Auto Group!

December 22, 2023

I’ve always received excellent service from Lochmandy whether in was a salesperson or the service department staff. More

by mkladymk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Dec 26, 2023 -

Lochmandy Auto Group responded

We are so glad that you had such a great experience at Lochmandy Auto Group, Michelle! We take great pride in providing top-notch customer service and quality vehicles, and it's wonderful to hear that you were able to benefit from that. Thank you for your kind words!

December 17, 2023

i love the service that lochmandy provides. all employees are very kind and helpful. will call when i need help. More

by adamsrib1943
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
samantha t
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Dec 26, 2023 -

Lochmandy Auto Group responded

It's always wonderful to hear from happy customers like you, Juanita! We take great pride in providing exceptional customer service and reliable vehicles, and we are glad to see that you were satisfied with your experience. Thanks for your kind words!

December 17, 2023

Good to work with & prompt service, but I didn't understand why I had to pay for labor when the tires were under warranty More

by sburkho
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No name
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Dec 26, 2023 -

Lochmandy Auto Group responded

We really appreciate you taking the time to leave us a positive review, Sherri. We always strive to provide the best service possible to our valued customers, and we are thrilled that you were satisfied with your experience. Thank you for your support!

December 15, 2023

The team took my car in from express because my tire was super low. They ended up finding a nail in my tire and got it patched up super quickly. I was in and out of there in less than 20-30 minutes. Great s More

by apenitani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Mussellman
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Dec 26, 2023 -

Lochmandy Auto Group responded

Thank you for your kind review, Anna! We are so glad to hear that you had a positive experience with us and that your vehicle is running great. We strive to provide excellent customer service and quality vehicles, and we are thrilled that we were able to do that for you.

December 13, 2023

I waited over 2 hours to tell me the part wasn’t in stock. I’m bringing car in tomorrow Original appt November 30! My mother purchased a new Equinox and two times coming in for window wipers - None i More

by Dawn Roberts
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lori in service told me November 29 it should be fixed on November 30 for scheduled appt.! I’m hoping with the holidays it will be fixed!!
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December 13, 2023

Service Dept. is so efficient and professional! Not used to having a service dept. that is so on top of things! By far, the best customer experience I have ever More

by bspiritoso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All the women that work in the service dept for check-ins and pick-ups
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Dec 26, 2023 -

Lochmandy Auto Group responded

It's always wonderful to hear from happy customers like you, Brynne! We take great pride in providing exceptional customer service and reliable vehicles, and we are glad to see that you were satisfied with your experience. Thanks for your kind words!

December 13, 2023

On time , diagnosed the issue, were fair, they did not over charge and got my vehicle back to me the same day. More

by firemangmc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob, Stephanie
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Dec 26, 2023 -

Lochmandy Auto Group responded

Thank you for your kind review, Geoffrey! We are so glad to hear that you had a positive experience with us and that your vehicle is running great. We strive to provide excellent customer service and quality vehicles, and we are thrilled that we were able to do that for you.

December 15, 2022

The worst place to go to get a vehicle. Purchased a truck from them three months later the ceiling leaks I bring it back to them under the warranty and they tell us sorry not there problem More

by 2gamma6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Uyhelji
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May 28, 2022

Thanks to the professional service and help I received from the employees of this dealership. I can’t thank them enough. I have bought several vehicles from Lockmandy Motors in the past and they contin More

by Rayc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave and Stephanie.
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