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Lochmandy Auto Group - Service Center

Elkhart, IN

4.2
174 Reviews

174 Reviews of Lochmandy Auto Group - Service Center

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January 16, 2024

Unauthorized charges on bill. Problem has only been partially resolved and have not heard anything more. More

by gefact
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Drumm
Report | Print
Jan 17, 2024 -

Lochmandy Auto Group responded

We would like to speak with you regarding your recent experience. Please contact Bob Bertog, Service Manager at 574-264-1174 ext. 1189. You can also email him at bbertog@lochmandy.com.

January 12, 2024

Waiting on paperwork on warranty value cover gasket. And awaiting for new back window ar no charge More

by wpjordan57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chandra
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Jan 12, 2024 -

Lochmandy Auto Group responded

We really appreciate you taking the time to leave us a positive review, William. We always strive to provide the best service possible to our valued customers, and we are thrilled that you were satisfied with your experience. Thank you for your support!

January 05, 2024

my oil change was great, very fast, good price. will be returning to lochmandy motors More

by bcrisp0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
parts department , Morgan Drumm
Report | Print
Jan 08, 2024 -

Lochmandy Auto Group responded

Thank you for choosing Lochmandy Auto Group, Brandi! We strive to carry on our tradition of caring and are glad to hear you’ve had a great experience with our team. We’re always here to help with all of your automotive needs!

January 01, 2024

They got me right in and got the work all done in good time. Would recommend for service work More

by Zappem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Drumm
Report | Print
Jan 04, 2024 -

Lochmandy Auto Group responded

Thank you for the 5-star rating, Kevin! We’re glad to hear you enjoyed your experience at our dealership. Thank you for choosing Lochmandy Auto Group!

January 01, 2024

There the best. .bought my new jeeps over the years and at Lochmandy’s in Elkhart and the service was always great.service staff are excellent..I even send people who More

by wrstooges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Drumm
Report | Print
Jan 02, 2024 -

Lochmandy Auto Group responded

Thank you for your kind review! We are so glad to hear that you had a positive experience with us and that your vehicle is running great. We strive to provide excellent customer service and quality vehicles, and we are thrilled that we were able to do that for you.

December 30, 2023

Regular scheduled service. Used the express lane as usual and went very well - went over what they found and I was done in less than an hour More

by grandapajimbob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Drumm
Report | Print
Jan 02, 2024 -

Lochmandy Auto Group responded

Thank you for taking the time to leave us a positive review, James! We are so pleased to hear that you had an outstanding experience with us. We strive to provide excellent customer service and reliable vehicles, and we are glad to see that we have achieved that for you. Thank you for choosing Lochmandy Auto Group!

December 30, 2023

Your representative greeted me when I drove in for service, and promptly scheduled my vehicle for service. More

by SBGRANGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Drumm
Report | Print
Jan 02, 2024 -

Lochmandy Auto Group responded

Thank you for the 5-star rating! We’re glad to hear you enjoyed your experience at our dealership. Thank you for choosing Lochmandy Auto Group!

December 28, 2023

Dealership charged me a surcharge that i had no idea about. Also was charged for a part that wasn't part of repair. Repair appears to be ok. Was overcharged by approximately $100. More

by gefact
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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December 25, 2023

Did a great job and kept me informed all through the process. And my truck was finished not only on time, but a little early. More

by stuartepalmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob and Stephanie in Service.
Report | Print
Dec 26, 2023 -

Lochmandy Auto Group responded

Thank you for choosing Lochmandy Auto Group, Stuart! We strive to carry on our tradition of caring and are glad to hear you’ve had a great experience with our team. We’re always here to help with all of your automotive needs!

December 25, 2023

Great place to take your vehicle to. Helped me out when I found a leaking tire. Appreciate the help! More

by Zappem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Drumm
Report | Print
Dec 26, 2023 -

Lochmandy Auto Group responded

Thank you for the 5-star rating, Kevin! We’re glad to hear you enjoyed your experience at our dealership. Thank you for choosing Lochmandy Auto Group!

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