
Lochmandy Auto Group
Elkhart, IN
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234 Reviews of Lochmandy Auto Group
At the end of work much better service but the start of the repair was a nightmare I did receive my car back working good but it should of been cleaned inside from the work. My windshield was full of fin the repair was a nightmare I did receive my car back working good but it should of been cleaned inside from the work. My windshield was full of fingerprints and car had a white dust all over inside. This was a new car and in the shop for a long time. Going the extra mile should be the standard for this type of repair. Just disappointed in the whole experience. More
Confusion! Sent us to wrong building causing major difficulties for your people. Too many people answering the phone with same name causing difficulty for the c Sent us to wrong building causing major difficulties for your people. Too many people answering the phone with same name causing difficulty for the customer whom is trying to be cooperative and helpful. Tasks requested took all day to complete despite relative simplicity................lack of adequate training??? More
After making several phone calls, Lochmandy was the only local service shop that was willing to attach and interpret the code on our motorhome. Fortunately, nothing was found to be a problem and they clear local service shop that was willing to attach and interpret the code on our motorhome. Fortunately, nothing was found to be a problem and they cleared the fault indicator, at no charge! Since we were already there, I asked if they could change the oil and filter on the motorhome. As it is too big they had me pull into an empty dirt lot where they actually wiggled underneath in the dirt to drain the oil for us! Above and beyond service! More
We dropped off our car and called by the end of the day to let us know what the issue was. The Service Dept. Tech Tony explained what he would be checking into and verifying if the parts were in house or n to let us know what the issue was. The Service Dept. Tech Tony explained what he would be checking into and verifying if the parts were in house or needed to be ordered. This was a Friday. By Monday afternoon, the vehicle was fixed and ready for pick up, The amount due matched what he said was the potential cost of the extended warranty covered this fix. Thank goodness it did! We had our vehicle back by Tuesday morning. More
I've always had good service, any time I went. Everyone is so nice. They explain everything to me. No pressure if you don't want to do something at that time. Everyone is so nice. They explain everything to me. No pressure if you don't want to do something at that time. More