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Lochmandy Auto Group

Elkhart, IN

4.3
234 Reviews
Call Dealership (574) 564-5288

920 N Nappanee St

Elkhart, IN

46514

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234 Reviews of Lochmandy Auto Group

April 23, 2025

I purchased my GMC Terrain Denali through Kirk Beer at Lochmandy in Elkhart. My husband and I were extremely impressed by his friendliness and willingness to discuss our purchase thoroughly without any pr More

by Julie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kirk Beer
Report | Print
February 27, 2025

I have dealt with Lochmandy for quite sometime and have been pleased with dealing with them. More

by kathyharris955
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dave Anderson
Report | Print
Feb 27, 2025 -

Lochmandy Auto Group responded

Thank you for the 5-star rating, Kathy! We’re glad to hear you enjoyed your experience at our dealership. Thank you for choosing Lochmandy Auto Group!

February 27, 2025

To have a 3% charge for using a bank card on a job that is well over $1k is absurd. I can see for smaller amounts, but it didn’t cost you over $37 to take money out of my bank account via debit card. You m More

by touchdown_822000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon McCraner
Report | Print
Feb 28, 2025 -

Lochmandy Auto Group responded

Thank you for your feedback. We strive to make every customer experience enjoyable, and we regret that we were not able to meet your expectations this time. Please email our Service Manager at bbertog@lochmandy.com to discuss further.

February 10, 2025

I was charged for a tire rotation that was supposed to be included in my initial service visit on my 2023 Envision. This was listed as an included service on the app/website and the service writer refused to More

by Terry Hembrecht
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon McCraner
Report | Print
Feb 10, 2025 -

Lochmandy Auto Group responded

Thank you for your feedback. We strive to make every customer experience enjoyable, and we regret that we were not able to meet your expectations this time. Please email our Service Manager, Bob Bertog, at bbertog@lochmandy.com to discuss further.

February 05, 2025

They were very professional and accommodating , but the service took longer than they said it would take. More

by patrick.1272
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon McCraner
Report | Print
Feb 06, 2025 -

Lochmandy Auto Group responded

Thank you for your feedback. We strive to make every customer experience enjoyable, and we regret that we were not able to meet your expectations this time. Please email our Service Manager at bbertog@lochmandy.com to discuss further.

February 04, 2025

Good service but didn't reset the oil life setting in my car. Had to double check oil levels to confirm it was done and reset on own. More

by KH121
Recommend Dealer
Yes
Employees Worked With
Brandon McCraner
Report | Print
Feb 04, 2025 -

Lochmandy Auto Group responded

Thank you for your feedback. We strive to make every customer experience enjoyable, and we regret that we were not able to meet your expectations this time. Please email our Service Manager at bbertog@lochmandy.com to discuss further.

February 04, 2025

Very kind and efficient service employees. Listened to everything I had to say and followed through with my suggestions. More

by trhchh2502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon McCraner
Report | Print
Feb 04, 2025 -

Lochmandy Auto Group responded

We really appreciate you taking the time to leave us a positive review! We always strive to provide the best service possible to our valued customers, and we are thrilled that you were satisfied with your experience. Thank you for your support!

January 27, 2025

Everybody was polite and courteous. They got me in and out as I was told. More

by rogerbarth77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon McCraner
Report | Print
Feb 03, 2025 -

Lochmandy Auto Group responded

Thank you for the 5-star rating! We’re glad to hear you enjoyed your experience at our dealership. Thank you for choosing Lochmandy Auto Group!

January 17, 2025

Had warranty work done and I now have a recurring Service Brake Assist message. Been there 3 times to get my truck fixed and now I have to go back a 4th because it came back. More

by martyshuttl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stefani. Great to work with. Nice lady!
Report | Print
Jan 17, 2025 -

Lochmandy Auto Group responded

Thank you for your feedback. We strive to make every customer experience enjoyable, and we regret that we were not able to meet your expectations this time. Please email our Service Manager, Bob Bertog, at bbertog@lochmandy.com to discuss further.

January 16, 2025

We experienced very good customer service along with clear communication. We will continue to bring our vehicle to Lochmandy. More

by SCOMINTAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony, Stephanie, and Service manager
Report | Print
Jan 16, 2025 -

Lochmandy Auto Group responded

We really appreciate you taking the time to leave us a positive review! We always strive to provide the best service possible to our valued customers, and we are thrilled that you were satisfied with your experience. Thank you for your support!

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