Livermore Ford

Deal Makers I was impressed with the dedication from the sales team during my purchase process at Livermore Ford Lincoln. I was able to get the price I wanted on I was impressed with the dedication from the sales team during my purchase process at Livermore Ford Lincoln. I was able to get the price I wanted on a 2019 Nautilus. Thanks for making this happen and not too bad on my wallet 😁. More

No follow up no consistency Do bill stated to have headrest replaced now has been three weeks and dealership promise to call us when they received and yet we are still awaitin Do bill stated to have headrest replaced now has been three weeks and dealership promise to call us when they received and yet we are still awaiting that response second we were promised in the world right by doing a CDL program with a different credit union finance manager stated with automatic transfer payments we’d have an extra quarter percentage taken off verified with the credit union myself they said not such a program exists also there was the passing along of the edging and from the action on the paperwork stated that it was voluntary and Not needed yet the finance manager stated they must pass this cost along to the purchaser of the vehicle and made two mistakes of presenting the vehicle without the edging and then secondly putting the edging and the number is not matching on the paperwork it self to where they had to again take another 30 minutes just to go back we do the paperwork and place the proper seven stickers along the frames of the doorways of the vehicle Again disappointment for no follow through and no call back More

Their Finance director and team are liars and scam artists. Sonia the finance Director is the absolute WORST. When I purchased my car they put an Extended Warranty in the contract unaware to me and told me it Sonia the finance Director is the absolute WORST. When I purchased my car they put an Extended Warranty in the contract unaware to me and told me it would $250 come to find out its $1900. I was a first time car buyer in a hurry to get to work and didn't know better. Always double check your contract to see if they put any backend scams in there. Also know that if you did get a warranty it's cancel-able and you will receive a prorated refund. I tried calling many times to get this canceled over weeks. Still no response or help. Sonia the finance director at first seemed like she would be helpful and made the excuse multiple times that her printer wasn't working so she couldn't do it. A finance director must have access to a working printer otherwise they can't do their job. This excuse made no sense and when I called her out she hung up on me. VERY TERRIBLE SERVICE. Sonia is so dishonest and rude it's unbelievable. If they ever pitch you any backend things at this dealership always research online real quick if it's a scam or not. I guarantee you its a scam. Especially there "Etching" just google it and opt out and double check your contract and make sure it's not in there. SONIA THE FINANCE DIRECTOR IS THE WORST. More

Livermore Ford Quick Lane service. I stopped in to see if an oil change was available. Service was easy, friendly and professional. Checked me in right away and explained what would be I stopped in to see if an oil change was available. Service was easy, friendly and professional. Checked me in right away and explained what would be done. My place for service! More

Excelent Overall everything was perfect,time ,manner,service I recommended to my friends to came and do the service on their cars or bought a car thanks liverm Overall everything was perfect,time ,manner,service I recommended to my friends to came and do the service on their cars or bought a car thanks livermore ford More

Explorer Service Everything was perfect ! The servi e guy who I dealt with was Brandon, he communicated well and the service was done on a very timely basis. Everything was perfect ! The servi e guy who I dealt with was Brandon, he communicated well and the service was done on a very timely basis. More

Far too expensive I had a check engine light and went to a local parts place to do the scan and it came back as a bad plug, coil or similar. Since there was a strong o I had a check engine light and went to a local parts place to do the scan and it came back as a bad plug, coil or similar. Since there was a strong opinion on the internet that my vehicle should not be driven far in the condition it was (given the symptoms) I decided not to mess around and took it to Ford (and it needed and oil change). Made and appointment at 7:45am. Arrived as that time as was soon helped. They said it was going to be $205 to diagnose the problem. That was a shocking price in my head as I knew the problem was not $205 worth of diagnosis, but I was there. I mentioned that I was having a minor heater issue and asked them to take a look - another $205! I said no thanks. So I wait for the phone call. Let's remember that I had an appointment. At 5:30pm I finally called them and had to leave a message. At 5:50pm I get a return call saying that it was the coil and we recommend changing the plugs. Estimated total: nearly $800. I asked for the breakdown of prices. The coil they wanted $150 for the part. After a little research I find that I can buy a Ford Motorcraft at a national chain store for $75. Heck, I could buy it direct from Ford for $100. But here they wanted $150. The other parts will a little high but what I felt was within an expected expensive range (i.e. ~25% more than a retail store) range. They said, call back in the morning and let us know what you want to do. In the morning I said no thanks, but since it was there I still wanted the oil change and decided to have the brakes done at a fairly decent price. They said it would be done by 6pm. I said no thanks and they seemed surprised. They already had my car for a full day to do probably less than 30 minutes of diagnosis (which the entire diagnosis consisted of checking the code, moving the coil from 1 cylinder to another, and checking the code again - which I paid $205 dollars for) and I needed it. They asked me when I needed it back. I said by 11am and they said OK. So I arrive at 11am and it was done a few minutes later. But the service person comes back and starts doing the paperwork and it literally took 14 minutes. Anyway, went home, got on YouTube and fixed the problem. I usually am good at taking things apart and things go horribly wrong when putting back together (which is why I took it in in the first place) but it was easy and certainly not worth nearly $600 (the $800 before included the $205). The other thing is the oil change price when from $40 to $70. I will not be back. More

Customer Service When I bought my Ford in August 2018, the experience was very easy and everyone was helpful. I continue to enjoy my experience with Ford of Livermore When I bought my Ford in August 2018, the experience was very easy and everyone was helpful. I continue to enjoy my experience with Ford of Livermore when I take my vehicle in for maintenance. I do a lot of driving and have had 3 oil changes already and also have had to buy a tire a couple of times as I tend to find nails on the road. They are always courteous, helpful and take care of my service needs in the time promised! I like that they provide shuttle service so that you don't have to always sit in the lounge to wait. Love Livermore Ford!! More

Dissappointed We requested my wife be included on the financing and the title of the auto. Finance officer kept telling me that we would do that later. Later did We requested my wife be included on the financing and the title of the auto. Finance officer kept telling me that we would do that later. Later did not happen and after 4 hours of paperwork and completing the sale it was not done. Tried to phone them before paperwork was submitted to the bank and the DMV and NO return call. Every call to the dealership went to voicemail no matter what extension we tried. Got one phone call five days after the sale and too late to add my wife's name and the person acted like they didn't understand English. Leaves us with lack of confidence in the dealership and nervous about the entire transaction. Called the General Manager yesterday and asked for a return call as it was very important.....no return call. How do you do business like that? Just a warning to others that we were not and are not being treated professionally. Be aware! More

Poor customer service We purchased a truck on July 4, 2019 and were assisted by John Arrousez. We had a deal reached via email which included the Lifetime Limited Powertra We purchased a truck on July 4, 2019 and were assisted by John Arrousez. We had a deal reached via email which included the Lifetime Limited Powertrain warranty. We were informed after our price was accepted and after we filled out the paperwork for financing that the warranty would not be granted because we were purchasing the truck through our business as it is a work vehicle. Rather than starting over, we were "compensated" for that mistake. We went through with the sale and drove off the lot on July 4th. Shortly thereafter I received a call from John that he had inadvertently forgotten to give my husband both keys but promised he would put them in the mail right away. It is now August 18 and we are still waiting. I called and spoke to John and the manager on Sunday August 11, 2019. I received excuses such as "I forgot," and "I didn't have your address." Really? Because it was on all the paperwork for the truck. I was promised it would be mailed overnight and guess what still don't have it. It is now 47 days and we can't get a simple key given to us. I really hope we don't lose or misplace the one we have. I wrote a review on Facebook last night and got a comment from Livermore Ford instructing me to call the general sales manager (name withheld) to address this unfortunate issue. I called immediately after reading the post and the person I was told to call hasn't worked at the dealership for four months. Bottom line: it's all about the sale. Once you walk out the door you are NOTHING. Good business is about retaining the customer, not losing one. More